Booked hotel for a week which was significantly cheaper than other websites which made me a bit hesitant. The confirmation email came through quickly and contained contact information for hotel. B... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The booking process was very easy, booked a hotel in London for Feb. 2017, just a little concerned about confirmation E-mail which states if you encounter any problems at check in to phone a certain n... See more
Good and spacious rooms... Clean bathroom... And quiet apartment...in AL barsha Value for money... Got underground parking... Staffs are helpful and makes u feel home. Enuf eatout nearby. Masjid... See more
Everything went smoothly and was really delightful as the Frontdesk Receptionist was really friendly and thoughtful. Floaters are also thoughtful as kept us entertained while waiting in queue. Breakfa... See more
Company details
Information provided by various external sources
You can find hotels, bed-and-breakfasts, guesthouses, apartments, hostels, resorts, spas and more all in one search. Using our smart filters, sorts and detailed maps, city-focused blog posts and event listings, you’ll find it very easy to find exactly what you’re looking for fast! Over 10 million nights are booked with us. We value your opinion and are always available for help, questions or feedback. We offer 24/7 Customer Care support.
Contact info
Weteringschans 109, 1017 SB, Amsterdam
- resolutions@easytobook.com
- www.easytobook.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use
User friendly very easy to use to book definitely will use this site again
21 October 2016
Unprompted review
No issues - excellent information
Booked hotel for a week which was significantly cheaper than other websites which made me a bit hesitant.
The confirmation email came through quickly and contained contact information for hotel.
Breakfast was included with our room. Everything went well at hotel and nothing else was required to be paid except a tourism tax which was clearly stated when we booked and applied to all hotels in the area.
First time using this website and happy with how everything went. Didn't have any issues so can't comment on their customer service!
20 October 2016
Unprompted review
It was easy, indeed!
Booking was easy and fast. Do ask me again after I have stayed in the hotel, if everything was ok with the booking.
18 October 2016
Unprompted review
hotel reservation
easy to book and best price than any other website .
17 October 2016
Unprompted review
I was skeptical, but...
I was skeptical because the price I got for my chosen hotel was so far less than any of the usual travel price-comparison sites. I was worried I would have a hassle when I checked in, or that my voucher wouldn't be honored. But I checked in and stayed without a single problem. I'll check Easytobook first when I travel next. Use them without fear.
15 October 2016
Unprompted review
Nice shopping with best rates
Find this website is a very good experience and I recommend it cause it's the best site for the best rates.
Easy to use, easy to pay
15 October 2016
Unprompted review
Served weak
Served weak
1. Website is difficult in the search
2. Website often Hang
3. at times be a price and upon completion of the booking and pre-payment amount, we find much change note that this change is not related to taxes
4- No discount for Your good Customer
15 October 2016
Unprompted review
Reply from Easytobook
Dear Belal Hassan,
Greetings from Easytobook.com and thank you for your review.
We regret to hear that you encountered technical problems inserting your booking request in our site.
We have not received other complaints but our tech support will carefully look into it.
Regarding the notes related to the taxes, the first page of results indicates that the rate is before tax and service, clicking on book now, the user is directed to the second page, where the rate is inclusive of taxes and service.
All our offers are already discounted up to 75%, our site is highly competitive and we struggle to have the best rates of the web.
Thank you once again for your review. Do not hesitate to contact us for any further information or need.
Best regards,
The Easytobook Team
great service and price ,will use again.
I found the best price for our vacation and booked it! It was very easy and great service.
13 October 2016
Unprompted review
Booking canceled without notice.
We canceled the reservation without notifying us, we were not thrown accommodation in Madrid, missed the conference I had to attend the day of accommodation because nobody contacted us to solve our problem, the hotel call you to give me an explanation but nothing at all a shame todabia'm hoping the return of payment.
Appalling
Jamas I spend something like that ever.
12 October 2016
Unprompted review
Reply from Easytobook
Dear Raul Venegas,
Greetings from Easytobook.com and thank you for your review.
We would like to sincerely apologize for the distress caused to you regarding the over booked situation. However, upon investigating what transpired with your booking, we found that the hotel failed to update the room allotment on their end and allowed the booking to go through when the hotel was actually fully booked.
We have checked that our Spanish customer service team was trying to reach you via phone, but not successful so they eventually sent you an email to inform the situation.
Please allow us to explain further that the availability of this hotel is controlled by the hotel and we are just a portal through which they are displayed. Therefore, the issue was beyond our immediate control. Nevertheless, EasyToBook has already released our hold on the funds, and the remaining time it takes the funds to be credited back to your account is dependent on the card issuing bank and its internal procedures.
Once again, we sincerely apologize for any inconvenience caused, and thank you once again for your review.
Best regards,
The Easytobook Team
Booking- 5334599: Manager's Rude Behavior and Non-Compliance of Itineary
Dear Customer Care, I am reputed Chartered Accountant who used Easy to Book website for hotel booking for the first time. Make my trip was local partner for this booking. I booked 2 rooms Hotel Lake Inn, Bhimtal, India for the period 11 October 2016 to 13 October 2016 vide booking reference 5334599 of Easy to book.com. The meal plan was Half Board as per Easy to Book Voucher. I checked in the hotel on 11 October 2016 , however, hotel manager informed that meals are not included in my booking as per the instruction of Make my trip (local partner of EasytoBook). Hotel Manager went to the extent of insulting and humiliating me. This is completely unacceptable. This fight was a complete mental torture and i highly condemn this act of hotel manager and mis-information from your side to the hotel. My booking voucher clearly states Half Board as the meal plan. I request you to immediately enquire into the matter and take appropriate action against the Hotel Lake Inn, Bhimtal and refund my money along with penalty for the mental tortures and food bills. Regards CA Suresh Singhal, Chartered Accountant, India, 0091-9837007435
12 October 2016
Unprompted review
Reply from Easytobook
Dear Suresh Singhal,
Greetings from EasyToBook.
We would firstly like to apologize for the distress caused to you upon your stay at the hotel, and was deeply disappointed and concerned to learn of the hotel management’s unwillingness to assist you with the problems faced.
Please allow us to explain in more detail how our booking system works. We purchase hotel rooms on a booking request by booking request basis from business partners who contract hotel rooms in bulk from hotels around the world, and thus we unfortunately do not deal directly with the hotel. Had you contacted us on the emergency contact number on the hotel confirmation voucher, we would have done our best to assist you at the time.
We are currently investigating this matter with the business partner, it definitely appears that this issue originated from a break in communication between the business partner and the hotel. As soon as we receive any further information from them, our customer service team will contact you via email.
Once again, we sincerely apologize for any inconvenience caused, and you will be in contact shortly.
Best regards,
The EasyToBook Team
Fast and simple
Tried other booking sites but could not get to the payment stage and one site wanted to charge a booking fee really? Like it says Easy to Book no problems and quick confirmation email just what we want thank you.
12 October 2016
Unprompted review
Great selection for those on a budget
Hello Easytobook Team,
I recently booked a hotel for my dad for December 2-4 in New Orleans, LA. I am getting married that weekend and wasn't sure he would be able to afford the trip from California since he is on a fixed income. I'm so thankful I came across your website because I was able to find a room for him in a hotel that is affordable, has good reviews, and is in an easily accessible location. Now if only you could help me find a dress! Haha! Thank you so much for your valuable service!
All the best,
Robin
11 October 2016
Unprompted review
Quick and easy
Really easy booking experience. Quick delivery of the vouchers
11 October 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.