Easytobook Reviews 

11,614
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Booked hotel for a week which was significantly cheaper than other websites which made me a bit hesitant. The confirmation email came through quickly and contained contact information for hotel. B... See more

Rated 4 out of 5 stars

The booking process was very easy, booked a hotel in London for Feb. 2017, just a little concerned about confirmation E-mail which states if you encounter any problems at check in to phone a certain n... See more

Rated 5 out of 5 stars

Good and spacious rooms... Clean bathroom... And quiet apartment...in AL barsha Value for money... Got underground parking... Staffs are helpful and makes u feel home. Enuf eatout nearby. Masjid... See more

Rated 4 out of 5 stars

Everything went smoothly and was really delightful as the Frontdesk Receptionist was really friendly and thoughtful. Floaters are also thoughtful as kept us entertained while waiting in queue. Breakfa... See more

Company details

  1. Hotel
  2. Travel Aggregator

Information provided by various external sources

You can find hotels, bed-and-breakfasts, guesthouses, apartments, hostels, resorts, spas and more all in one search. Using our smart filters, sorts and detailed maps, city-focused blog posts and event listings, you’ll find it very easy to find exactly what you’re looking for fast! Over 10 million nights are booked with us. We value your opinion and are always available for help, questions or feedback. We offer 24/7 Customer Care support.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(11,614)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

nice hotel

Nice hotel with excellent rooms and a beautiful pool. Also the spa and gym were excellent

4 November 2016
Unprompted review
Rated 4 out of 5 stars

best price, good service.

I made reservation via hotelscombined for 1 night in nicosia, Easy to book gave the best offer, the price was better than others in more than 35%. i wanted to extend my stay in the hotel, but they had some technical
problem which made me deside to stay only one night. they allways answered my emaills and were really transparent with the problem and with the solutions.the room was small with twin bed but for the price it was fine. i will use use their site again.

4 November 2016
Unprompted review
Rated 1 out of 5 stars

Very Bad experience

I booked a hotel through easytobook.com and when reached the hotel with the document from easytobook, the hotel representative, told me that the rooms has been sold out and it is me and easytobook responsible and they have already informed them the rooms are sold out. I was helpless on the street with family and kids. it was a terrible experience, I had no choice to search for rooms on my own and in the late night got a room that was disastrous, no TV, no hot water, and that too in remote location, with no access to food and water. I request all to not to use easytobook any further and I will also not use the same going forward. I request easytobook to confirm the bookings through phone call with both the hotel representative and the your customer before the date of travel and help inform them pro-actively.

31 October 2016
Unprompted review
Easytobook logo

Reply from Easytobook

Dear Ashwinkumar Jayanthilal,

Greetings from Easytobook.com and thank you for your review.

We would like to sincerely apologize for the distress caused to you regarding the over booked situation.

Upon investigating what transpired with your booking, we found that the hotel failed to update the room allotment on their end and allowed the booking to go through when the hotel was actually fully booked.

Unfortunately we did not hear from you upon check in, we would have found a different accommodation for you. We are available 24/7 at the followings contacts: http://www.hoteltravel.com/network/contactus.asp

Please allow us to explain further that the availability of this hotel is controlled by the hotel on our wholelsale agent's site and we are just a portal through which they are displayed. EasyToBook has already released our hold on the funds, and the remaining time it takes the funds to be credited back to your account is dependent on the card issuing bank and its internal procedures.

Once again, we sincerely apologize for any inconvenience caused, and thank you once again for your review.

Best regards,

The Easytobook Team

Rated 4 out of 5 stars

easytobook

I was pleased with the ease of booking , price paid , confirmation received promptly . Can't wait to visit the hotel now .

30 October 2016
Unprompted review
Rated 1 out of 5 stars

Terrible

The worst booking site we ever used. Unfortunatily we used it now, but we will never do this again. It's quite a shame, because we travel a lot and only use 5 star hotels.

23 October 2016
Unprompted review
Easytobook logo

Reply from Easytobook

Dear Elles Kromme,

Greetings from Easytobook.com.

You requested to match a cheaper rate but unfortunately your request did not respect the criteria indicated in our guaranteed lowest rate policy: http://www.easytobook.com/network/guaranteed_lowest_rate.htm

If you require further explanation or assistance, please do not hesitate to contact our customer service team at customercare@easytobook.com.

Best Regards,

The Easytobook Team

Rated 1 out of 5 stars

Extra payment in the hotel

When I arrived to the hotel my reservation appeared without any payment. I called to the travel agency company and never solved my problem so I had to pay again my reservation.

21 October 2016
Unprompted review
Easytobook logo

Reply from Easytobook

Dear Yesenia Ortiz,

Greetings from Easytobook.com and thank you for your review.

We sincerely apologize for the distress caused to you upon your arrival at the hotel.

We already verified with our wholesale agent, we processed the booking correctly but the hotel charged you by mistake. Our customer service team will be in contact via email with you soon to arrange the refund.

Once again, we apologize for any inconvenience caused, we will be in contact shortly.

Best Regards,

The Easytobook.com

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