easyJet Reviews 65,597

I received prompt and efficient support over chat once I reached a human agent.

Amazing from start to finish the team are very efficient and patient
That way o love easy jet.

Faris/Fares (sorry I forgot how their name is spelled) was quick , polite and fixed my flight issue within minutes. I was stressed beforehand however my issue was fixed without hassle, thank you

Had an error on my booking (made by a third party), and their online chat was able to resolve it very quickly at no cost to me.

On June 10, 2026, I contacted EasyJet because, due to unforeseen circumstances, I needed to cancel my flight scheduled for June 27. In my message, I clearly explained that I would not be able to travel on that date and asked whether it would be possible to receive a voucher for the value of my ticket.

However, the customer service agent not only cancelled the flight I was referring to but also cancelled my second flight, which I had never requested to be cancelled. I noticed the mistake within a few minutes and immediately contacted EasyJet again.

Instead of reviewing the chat records and investigating what had happened, I was asked whether I had any proof that my claim was true. I find this unacceptable, as EasyJet should have access to its own chat records and be able to verify exactly what was requested during the conversation.

The communication was slow, difficult, and extremely frustrating. After a long discussion, I was disconnected from the chat and had to contact customer service again. I was connected to the same agent, who then asked me to go through the entire situation from the beginning. When I questioned whether it really made sense to repeat everything that had already been discussed, I was told that the case had been escalated to another team and that I would be contacted by email as soon as possible.

To this day, I have not received any response.

What disappointed me most was that the mistake was made by EasyJet, yet the burden of proving it was placed on me. I expected a more professional approach, better communication, and at the very least a follow-up after my case had been escalated.

Unfortunately, based on this experience, I cannot recommend EasyJet.

I have been trying to resolve a complaint with easyJet for 6 weeks after I was denied boarding for a flight because my allocated seat was broken and could not be used. Due to the departmental barriers in their company it is impossible to get connected to the team in the complaints department so I am left having the same conversation with different customer service representatives and no one can take accountability for resolving the complaint. It is incredibly frustrating!

I needed to add a mobility scooter to my booking as I was unable to hire one at my destination. I made sure I had all the necessary information to hand and Addy was extremely helpful. She made sure I could hear clearly as I advised her I was deaf. She also confirmed that everything was sorted. I had the right seats and my sister could accompany me throughout my journey as that gave me more confidence.

I couldn’t have asked for anybody to do more than she did. I am extremely pleased and I can now look forward to my Holiday. Thank you easyJet

I had not finished my enquiry before cut off by chat bot. Question not answered. Bad customer service.

Spent almost 3 hours trying to amend a flight through illness. Charged £216.00 + £80.00 change of flight admin, going to the same place later in the year. No receipt. Could not understand very well what the customer service agent was trying to explain, English was not good. They state that if you manage your booking on line it will save you pounds. NOT if you want to change flights, you have to call them and then get ripped off. Worst experience ever, had with an airline. Rynair-Jet 2-BA are all better options and cheaper.

Compassionate and helpful in helping me through cancellation due to close family bereavement. I had tried previously to navigate the online page but representative attached link and emailed claim form to my email address. Thank you!

Dynamic pricing is one thing. Changing a customer's travel date during checkout is another.

At the final stage of booking, I was notified that the fare had increased. Under the pressure of completing the booking before the price changed again, I accepted the updated fare, believing I was confirming the exact same flight I had selected.

What I did not realise was that the travel date had also changed.

A fare increase is not the same as a change to the itinerary. If key details such as the travel date are altered during checkout, they should be displayed prominently and require explicit confirmation.

Instead, I only discovered the error after payment had gone through.

I contacted easyJet within minutes of making the booking. The adviser waived the £49 change fee as an exception, which suggests there was at least some recognition that this situation was not straightforward. However, I was still required to pay an additional £17 simply to return to the flight I had originally intended to book.

The process of paying this extra charge was equally frustrating. The payment links repeatedly failed, the "Pay Now" button remained greyed out, I was instructed to use incognito mode, and I had to try multiple passcodes before the payment finally worked.

The combination of dynamic pricing, time pressure and a confusing booking flow creates an experience where costly mistakes are far too easy to make.

Customers should not be expected to pay extra to fix issues caused by unclear checkout design.

I expect dynamic pricing. I do not expect my travel date to change while I am trying to pay.

Book with extreme caution and check every single detail before clicking confirm.

Fast and helpful

EFFICIENT, POLITE AND HELPFULL

Agent help me a lot

Very helpful staff

My request has not been properly handled. My request has not been properly handled.

The conversation was also ended prematurely by customer service. The conversation was also ended prematurely by customer service

Agent dont waiting for answear close the conversation

Mohammed has been very helpful.