easyfinancial Reviews 

1,117
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional demeanor, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting that representatives are patient, understanding, and go above and beyond to assist with queries and concerns. The overall service is described as efficient, fast, and easy, with many appreciating the smooth process for transactions and loan applications. However, some customers also noted issues with payment processing, including delays in receiving e-transfers and funds being deposited into incorrect accounts. A few other people also felt that the interest rates were excessively high, leading to situations where payments barely impacted the principal balance, and some experienced difficulties when trying to pay off their loans early.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, politeness, and... See more

Service

Users describe positive interactions with service, appreciating the kindness, efficiency, and helpfulness of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting positive experiences, such as... See more

User experience

People report positive experiences with user experience, describing it as smooth, fast, and easy, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Sankrit was super helpful with helping me pay off my loan. He was friendly polite and patient with me I would highly recommend Easy Financial for all your financial needs.

Company replied

Rated 5 out of 5 stars

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well.... See more

Company replied

Rated 5 out of 5 stars

This review is for Sankeit. He has been very helpful and patient while explaining everything to me. He very well explained me the balance amount on my profile, interest charges, loan insurance and pri... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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4.1

All reviews

(1,117)

693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gentleman that served me was very…

Gentleman that served me was very polite and helpful

5 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Andrew, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

all the staff were very accomodating…

all the staff were very accomodating and friendly.

5 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Lynn, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

They’re excellent

They’re excellent

5 March 2026
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Reply from easyfinancial

Hi Emmanuella, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Excellent Service

Excellent service

5 March 2026
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Reply from easyfinancial

Hi Jodie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Incredible Experience with Mary

Incredible Experience with Mary

Mary is the only rep from EasyFinancial that I have spoken to that was able to solve my concerns. She stayed on the phone with me over an hour and combed through my payments to make sure there weren't any errors in my Account, and to provide feedback to my Branch that I had a few concerns with. Throughout our call she was polite, engaging, and answered every question I had. She went above and beyond and turned my otherwise negative experience into a positive.

4 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Emilie, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We think Mary is pretty great too!!

Rated 5 out of 5 stars

The staff was really helpful in…

The staff was really helpful in explaining the process and was very patient with answering all my questions.

1 March 2026
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Reply from easyfinancial

Hi there, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great experience

They are polite and honest

3 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Mario, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Amazing experience

Amazing experience
Ryan was so helpful and the process was easy

2 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Anna, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I took out a loan thinking I was going…

I took out a loan thinking I was going to get it the same day and there was a glitch in there email transfers and I’ve been waiting almost 3 days for my money , I’m not impressed if I had to know that I wouldn’t have even took a loan out with them

2 March 2026
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 1 out of 5 stars

I requested a loan of 2000$ on Friday…

I requested a loan of 2000$ on Friday 27th I still didn't receive it on my bank account.

2 March 2026
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 1 out of 5 stars

Its been 4 days i haven’t got my money…

Its been 4 days i haven’t got my money in my accnt it supposed to come in 2,4 hours

2 March 2026
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 3 out of 5 stars

Okay overall

The woman that helped me apply was very knowledgeable and helpful but I haven’t received my loan yet, so congratulating or thanking me for receiving it and asking to do a survey when all I have been doing for the past 3 days is check my email and my bank account.

2 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Alexya, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Never received e-transfer

Requested e transfer on friday so I could pay my rent on time but the e transfer still hasn't arrived and I have now gotten 2 emails since I was supposed to receive the e transfer.....but still no e transfer now my rent is late and I am going to get charged $45 for an nsf fee

27 February 2026
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 3 out of 5 stars

That’s it’s taking so long for me to…

That’s it’s taking so long for me to receive my loan

2 March 2026
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 3 out of 5 stars

Good

Got approved for my loan and signed paperwork Friday, should’ve received my funds by 3:30pm. It’s now Monday almost lunch time.

Update* after writing my review, received my funds an hour later.

1 March 2026
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Reply from easyfinancial

Hi Kaitlin, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Helpful

Helpful. Honest. Respectful.

1 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Austin, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

I had the most incredible experience…

I had the most incredible experience dealing with Easy Financial and Kelly was extremely professional, understanding, fast, and efficient customer service representative I have ever had the pleasure of speaking to.

1 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Jenny, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 4 out of 5 stars

It took a few days

It took a few days, but eventually I got approved for a loan. thank you for all your help, and for everything you did. Very professional.

24 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Debbie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Expedient service

Expedient service. Polite staff. Clear communication regarding the loan criteria. Ty for taking a chance on me. Now I can move forward & get my roof fixed :)

28 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Vicki, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great and helpful

28 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Arsenio, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

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