easyfinancial Reviews 

1,209
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 714 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and customer service for being exceptionally helpful, polite, and knowledgeable. Representatives are noted for their patience, professionalism, and clear explanations, ensuring pleasant and informative interactions. The overall service and user experience are frequently described as quick, efficient, and simple, leading to a smooth and positive journey. However, some customers also noted concerns regarding the payment structure. Several reviewers felt that despite making numerous payments, their loan principal did not decrease significantly, or they even owed more than initially borrowed. High interest rates were mentioned as a reason payments barely impacted the balance, making it difficult to pay off loans.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as incredibly friendly,... See more

Customer service

Users describe positive interactions with customer service, highlighting agents as helpful, supportive, and... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reporting quick approval and... See more

User experience

People report positive experiences with user experience, often describing it as quick, easy, and stress-free.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

The agent I spoke with was very patient and walked me through all the steps. There was a lot of paper work for my specific case, but all the agents were knowledgeable, polite and patient. I'm glad tha... See more

Company replied

Rated 5 out of 5 stars

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well.... See more

Company replied

Rated 5 out of 5 stars

Easy going. Understands the economy. Made a 45 second call about 5 minutes as we were chatting about banking and investing in our uncertain time :)

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,209)

782 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Everytime I apply

Everytime I apply, I always get denied. I apply 3 or more times, I give a -5 starts if I could. Never again applying with Easy Financial

15 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would welcome the opportunity to better understand what happened and see how we can help. Please contact our team at 1 888 502 3279, and we’ll be glad to look into this with you.

Sincerely,
Your easyfinancial Team

Rated 1 out of 5 stars

READ THIS Before Applying for a Loan…

READ THIS Before Applying for a Loan With easyfinancial

Be very careful when applying for a loan with easyfinancial.

I was explicitly told that checking my eligibility would not affect my credit score. Based on that representation, I agreed to proceed. Later, I discovered that a credit inquiry had been placed on my report.

If this was a hard inquiry, it directly contradicts what I was told and has negatively impacted my credit profile.

In my experience, the information provided during the application process was misleading and inconsistent. I strongly recommend that anyone dealing with this company get everything in writing before consenting to any credit check.

12 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a inconsistent experience, and we want to ensure your concerns are
addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so
we can assist further.

Rated 1 out of 5 stars

I applied at Spring financial for a…

I applied at Spring financial for a loan in March to relieve some of the financial stress due to my wife being disabled in a car accident and also helping her disabled father who rents my basement suite. The agent at Spring came back with " I have great news " we can offer a 2 stage loan where one of their lenders Easy Financial would lend you $2500 now and in 4 months June 4th you would be eligible for the rest of the $20,000 I had originally requested. They then proceeded to sell me their scamming second product "The foundation loan" as it would further help my credit for the June increase. The foundation is a program where they don't actually lend you anything they just take your money every month and report it to the credit company's. June rolls around and I attempted to contact Spring about this. Was told its through Easy financial not them. After 3 days of trying to get a hold of someone at Easy financial I was told they can see I was pre approved for $150,000 home equity loan. After a week of providing information I was told my house site unseen was worth $514,000. My house was appraised in 2025 for $660,000 and my 2026 property tax says $631,000. Then they told me I was actually pre approved for $50,000. Two more weeks of providing documents to them and they refused to lend me a dollar and also refused to do an actuall appraisal. Refused because my insurance didn't included the my disabled father in Law. I asked what happened to my 2 stage loan? Was told Easy financial doesn't offer anything like that and to contact Spring. I reached out to talk to a manager at Spring and it took a week to get a hold of one. She claimed that all loans are subject to approval and I would need to freshly apply for new loan. Not sure what part of 2 stage confuses them but starting a fresh loan process is not that. I applied for a fresh loan and was instantly denied! I now have a $350 dollar monthly bill between the pitiful $2500 and the fake foundation loan. They took advantage of a struggling family and made a bad situation even worse. They are both awful disgusting scamming companies and I would advise everyone to steer clear !!! Shame on both !

9 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are
addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so
we can assist further.

Rated 1 out of 5 stars

I have filed an application with the HRTO

I have filed an application with the Human Rights Tribunal of Ontario (HRTO) alleging discrimination by easyfinancial. The matter is currently before the Tribunal and remains ongoing.

What concerns me most is that despite being aware of the human rights issues raised, the company continued to pursue collection activities and delinquency reporting while the dispute remained unresolved. In my view, this demonstrates a troubling lack of sensitivity to serious human rights concerns.

Consumers place enormous trust in financial institutions. That trust requires fairness, accountability, and a genuine commitment to addressing concerns when they are raised. When a customer alleges discrimination, the response should be careful, impartial, and respectful of the legal process.

I encourage consumers to:
• Keep detailed records of all communications.
• Review loan terms carefully before signing.
• Understand their rights under Ontario’s Human Rights Code.
• Escalate concerns when they believe they have been treated unfairly.

The HRTO process exists for a reason: to ensure that allegations of discrimination are independently reviewed and decided on their merits.

Consumers deserve transparency, dignity, and equal treatment. I look forward to the Tribunal’s determination of the issues raised in my application.

1 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for taking the time to share your feedback. Your experience is important to us, and we’re committed to addressing your concerns. Our team is already hard at work on reviewing your file.

Rated 5 out of 5 stars

could not have asked for better with…

could not have asked for better with sophie in timmins she’s the best

8 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Mat,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Thank you so much Shreya for help

Thank you so much Shreya for help, very good customer suport and services.
I would really appreciate.
Definitely I will recommend other client for you and Easyfinancial

With respect,
George Musceleanu

5 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi George, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Thank you so much Habib....

Habib was extremely empathetic, professional, and understanding of my situation. He guided me through the entire refund process, provided helpful suggestions, and treated me with respect throughout the call. His encouragement and positive attitude made a difficult situation much easier to handle. Thank you, Habib, for your outstanding support.

2 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Asha,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Thank you Sankeite for your help

Thank you Sankeite for your help, you were very helpful, knowledgeable and professional.

2 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Loma, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Sankeit is awesome!

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. Give this man a raise already! Thank you so much, Sankeit!

1 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Warren,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Sankeit wonderful customer service.

Sankeit, his customer service was outstanding, he was very clear and concise. Sankeit was very straight to the point, he answered each one of my questions to the fullest of his ability and I'm very happy to have spoke to him. Thank you again my friend.

27 May 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Zane,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyfinancial team

Rated 1 out of 5 stars

Make sure you keep your job and are…

Make sure you keep your job and are able to work if not u are screwed because they still make u pay when I have no job and like no money coming in because missed upy knee and got really sick

1 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for taking the time to share your feedback. Your experience is important to us, and we’re committed to addressing your concerns. We’d appreciate the opportunity to speak with you directly—please call us at 1 888 502 3279 so we can assist further.

Rated 1 out of 5 stars

this company has become a scam they…

this company has become a scam they will roll back your loans and apply more interest then applicable along with harassment and intimidation they will cut you off from your app so keep papers as they will pretend you signed for fees you did not.

25 May 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Kris,

Thank you for taking the time to share your feedback. Your experience is important to us, and we’re committed to addressing your concerns. We’d appreciate the opportunity to speak with you directly—please call us at 1 888 502 3279 so we can assist further.

Your easyfinancial team

Rated 5 out of 5 stars

Fabrice is the best guy in the whole…

Fabrice is the best guy in the whole company solved my issues in 2 mins what I’ve been asking my branch to do in weeks 100/100

25 May 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi SJ,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Meet was so helpful to answer all my…

Meet was so helpful to answer all my questions and concerns. He was able to quickly
solve my problems and even helped break down things i didn’t understand.

11 May 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Saline,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

I had great experience talking to Habib…

I had great experience talking to Habib regarding my account issue .he handeled and resolve the issue in a professional manner.he was polite and respectful.

9 May 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Shehzad, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Don’t do it!

Please think very carefully before using EZ Financial.

These loans are marketed toward people in precarious financial circumstances, but the interest rates are extraordinarily high and can become incredibly difficult to manage.

Keep in kind that what might seem manageable at first can quickly spiral into long-term financial strain.

This business model profits from desperation rather than helping people regain financial stability, and I would not recommend this service to anyone.

In my experience, the lending structure, interest rates, and overall approach felt highly predatory toward individuals already facing financial hardship.

I am also documenting and updating my experience carefully, including my interactions with the company moving forward, and I intend to explore all appropriate consumer-protection avenues available to me regarding the handling of my account and communications.

6 May 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 1 out of 5 stars

The loan process was fast friendly and…

The loan process was fast friendly and efficient on the surface.

An insurance/benefit option was offered which I refused simply wanting a quick loan to cover unexpected expenses

The loan occurred by phone and my assumption was that it would be handled honestly

When I paid off the original money almost an extra 350 dollars was added and the agency stated I
Had agreed to to this
I insisted I hadn’t and they said they would have the insurance/benefit agency send a check for the money(350 dollars approx)

I never received the check and it was never requested by the EASYFINANCIAL staff
The extra money still is attached to my 1094 dollar loan with consequences for my credit rating
Predatory lenders
Avoid this agency

6 May 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

Great staff

1 May 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Addi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

I phoned today to inquire why I still…

I phoned today to inquire why I still have a balance on my account, after
paying 18958.99$. Sankeit helped me pay off the balance today over the phone. He helped relieve my stress levels over this issue.

30 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Kathrine, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Sankeit helped me so much during my…

Sankeit helped me so much during my phone call when I needed help with my loan. He was very helpful

28 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Deziree, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We also appreciate Sankeit very much.

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