Easy Equipment Reviews 11

Ordered a Bain Marie the goods where sent back and had never been in my person over a month now and I still haven’t got my money back I’ve contacted them and they’ve said on 3 different occasions I would be contacted further to that today they said they sent an email for me to apply for a refund for goods I’ve never seen I’m not happy at all stay well clear!

4 months after purchasing a Norfrost upright deep freeze from this company it began icing up, very badly
Their customer service is absolutely shocking, not interested in resolving this issue, and even when the fire service had to be contacted due to noxious gas filling my store room, from this appliance, they assured me it was not their problem as it was longer under warranty
I had to go via my credit card
company and even then Easy
Equipment refused to refund,
Eventually got my money back
through a claim via the consumer
credit act, 8 months later

I am unable to give zero stars but that is actually what they deserve

I have never experienced such appalling customer service. This company is the worst I have ever dealt with and does not care about customers one bit!

A commercial faulty dishwasher was delivered to my children’s day nursery business on 23/10/24. It was faulty on arrival and instead of changing it EasyEquipment sent an engineer out who could not fix it. I asked for it be replaced with a brand new one and it was only 25/11/24 that a replacement arrived. I have had to fit a second machine now at my own expense which I find beyond belief.

I explained to EasyEquipment the impact this was having on staff moral and my nursery staff had to wash dishes by hand for 5 weeks. 2 staff left the business.

Despite asking multiple times for their complaints procedure they could not produce one. I will be taking legal action and urge customers NOT to use this company. They just do not care about customers.

Reading multiple other reviews on the internet, this company is almost a scam. They sell the cheapest, most awful equipment with a warranty, then when it breaks after a few weeks, they offer you half the money back or less.

Do not be fooled by cheap prices. The equipment is the WORST. We purchased a KING GST saladette for £1200. Broke after 4 months. Engineer came and said the whole compressor system needed to be replaced so its not even worth fixing it. Instead of giving us a new unit, theyre offering £450. Ridiculous. AVOID

Don’t even deserve a 1 star - ordered shelving it was delivered bent, rusty and badly damaged as hadn’t been packed properly. Photos were taken by the delivery driver as proof. The firm don’t want to know refusing a refund am now having to go through credit card company to get my money back.

Read Terms and Conditions Carefully
I ordered this item last week, we are a very busy and very large school. They delivered the item at the end of the day, busiest time, it was signed for but unfortunately not checked. When checking the item the following day it was full with scratches as it packed very poorly and had a broken leg. I called the company to exchange it for another one that wasn't broken and they will not exchange due to the terms and conditions stating "DO NOT SIGN FOR IF DAMAGED MUST BE CHECKED" or something like that. Ridiculous company, would not recommend to use.

Made a purchase for an item that was in stock and then was contacted to say that it will only be available in 3 WEEKS time. Spoke with customer services would offferd me a an alternative as a much higher price. Will not be shopping there again. Would give 0 stars

Awful. They have in their small print section 5.2.3 “A back to base warranty, where the warranty on certain goods requires the item to be delivered to workshops for repair, the arrangement and cost of which is the responsibility of the Customer.”

Note they don’t list items and it says “certain goods” so then when an item goes wrong they can then pick any item that they are selling, apply this clause and make you pay for postage to return before they’ll fix it under warranty. Basically making the warranty useless as it will cost more to return it than get it fixed elsewhere.

Awful company who hides behind loose terms.

Only gave one star as you can’t move on from this page without a star rating.

A very unprofessional Company
That’s me being diplomatic about the whole experience with this company.

Three months, i am still no further 15thOctober-December 15th😡

The staff who run the chat and answer emails do their very best, and are patient and hard-working, but the company lacks co-ordination at supervisory and management levels. They should employ a workflow consultant to help them improve. The whole ordering process was very time-consuming. We got there in the end though, and the products are all now where they belong.

Hard pushed to give one star. Ordered a double fridge for our bar. Received email saying delivery would be Friday, but no show although later email said it had been delivered. However, no customer service support from Easy Equipment until Monday morning with a most unhelpful tone and attitude and a very flippant email considering I'd taken Friday off work without pay to be present for delivery as required and a very stressful weekend wondering where the fridge had been delivered. Terrible customer service and after sales service. Would not recommend.