Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the helpful staff members who provide expert guidance and wonderful communication during purchases. Many buyers find that items arrive quickly and appreciate the reliable quality of the various paints and tools available for their restoration projects. Though some customers experienced problems, reviewers noted challenges with unexpected paint color variations and damaged components upon delivery. Others also pointed out difficulties when dealing with customer service responses and very strict return policies. People occasionally encountered items missing from their packages or experienced unexpected delays with their shipments.

What people talk about most

Product

Clients share ambiguous opinions on product, as some consumers express deep satisfaction with custom OEM... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers praised fast... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel and... See more

Quality

Customers consistently note ambiguous experiences with quality, while some consumers praise the well built... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise the helpful staff, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my second order with Eastwood and I’m very satisfied with my purchase and their service. I ordered Eastwood Rust Converter and Eastwood Rust Encapsulator Paint. My order arrived quickly and th... See more

Company replied

Rated 4 out of 5 stars

I ordered a touch up paint kit on July 9… but it did not arrive until July 25. So plan ahead. But the product is very good… with the primer, base color, pearl (metallic) and clear coat steps. The kit... See more

Company replied

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 5 out of 5 stars

Ross lended his true expertise to help me choose a specific product for my application. I was concerned that some obvious Eastwood product choices were not optimal for internal coating that would both... See more

Company replied


Company details

  1. Auto Parts Store
  2. also in
  3. Auto Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

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No recent history of asking for reviews

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Encapsulator Plus seems to work very well on my stock tank

My stock tank with a fountain in it is unfortunately made out of steel. This has caused years of rust accumulation. After using an angle grinder to remove the thick rust, I then used naval jelly for the remainder of the rust. I elected to use the Eastwood Encapsulator Plus to finish the tank. It applied very easily and seems very strong as a finisher. Time will tell if it holds up, but it seems like a great product!

15 April 2026
Unprompted review
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Reply from Eastwood

Glad to hear it worked out—sounds like you did the prep right. Hope the Encapsulator holds up long-term, but that’s a solid approach!

Rated 5 out of 5 stars

Fast shipping for a great product…

Fast shipping for a great product (Chassis Black).

16 April 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you! We’re glad you’re happy with the fast shipping and the Chassis Black—appreciate your support!

Rated 5 out of 5 stars

High quality paint

High quality paint. Very fast shipping. Very happy with Eastwood. Will definitely be using them again in the future

15 April 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thanks so much for the great feedback! We’re glad to hear you’re happy with the paint quality and fast shipping—that’s exactly what we aim for. We truly appreciate your support and look forward to helping you with your next project!

Rated 1 out of 5 stars

DO NOT BUY AN EASTWOOD WELDER

Welder broke after less than a month of use. We've now spent over a month trying to get assistance, following up daily with them, with absolutely zero resolution or semblance of effort on their part. We are a business who was evaluating their welders as a potential option to switch (meaning I was hoping to buy 20+ of their top end welder if the quality and support were at least reasonable), and we have still been treated poorly.

10 April 2026
Unprompted review
Eastwood logo

Reply from Eastwood

We’re very sorry to hear about your experience—this is absolutely not the level of quality or support we aim to provide, especially given the time and effort you’ve put into trying to get this resolved. We understand how frustrating this must be, particularly for your business. We truly appreciate your feedback and would like the opportunity to make this right.

Rated 3 out of 5 stars

Price on Facebook ad was not honored at…

Price on Facebook ad was not honored at checkout. Company representatives gave an excuse that they cannot control when the ads run. I know for a fact this is not true. And even if it were true, you should put an expiration date on the ad. Otherwise this is a bait and switch. As far as the welder goes, I have only tried the arc mode so far and it appears to work well. You should offer an assortment of tips either with the welder or as an accessory.

29 March 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thanks for sharing your experience—we’re really sorry for the frustration this caused. We understand your concerns and have reached out to you privately to help make this right.

Rated 5 out of 5 stars

I'm restoring a 1955 Plymouth and…

I'm restoring a 1955 Plymouth and everything I've order for doing the project has been great. It arrives fast and their customer service people are very helpful if you have questions.

22 March 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thanks for sharing your experience! We’re honored to be part of your 1955 Plymouth restoration and glad to hear everything’s been arriving quickly and working out great. Don’t hesitate to reach out if you need anything along the way!

Rated 5 out of 5 stars

I bought the Eastwood 2x2 plasma table…

I bought the Eastwood 2x2 plasma table last year & though it took me a while to understand how to use it, Once I had it figured out I really enjoy building parts with it. Much better than the Langmuir table I used to have which I could get no support for. last week one of my stepper motors broke & Eastwood sent me a replacement immediately, got it in two days. Had my machine up & running in 10 minutes! Thx guys..l.you Rock!

24 March 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thanks so much for the awesome feedback! We're glad you're enjoying your 2x2 plasma table and that our support team could get you back up and running quickly. Happy building—we’ve got your back anytime!

Rated 1 out of 5 stars

Very poor customer service and return policy!

Ordered the HotCoat® 100kV Powder Coating System for $999.99 and it was missing parts. Called the following morning and asked for a refund and was immediately sent an RMA but no shipping label. That evening still now shipping label so I called again and was told the one that issued the RMA will have to send the shipping label and she would message her to send it. 31 hours later still no return shipping label. So they have over $1000 of my money and I don’t know when I will get it back.

20 March 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Hello Michael,
We’re really sorry to hear about this experience—that’s not the level of service we aim to provide. We’re reaching out to you privately now to get this resolved as quickly as possible.

Rated 1 out of 5 stars

They don't actually ship anything or communicate. Don't buy from Eastwood.

I ordered a small bottle of touch up paint and clear coat and had my order confirmed on 2/17. The next update I got was 9 days later when I got an email saying my order had shipped. When I received the order the next day (I'm also in PA) it was just the clear coat. Frustrated, I went to their website Sunday 3/1 to see why my order status now just says it was delivered when all I got was clear coat. Today, 3/2 I receive an email saying my touch up paint is delayed for another MONTH. This is stupid, it's touch up paint and this company had multiple chances to reach out and let me know that before simply sending the clear coat and not mentioning I would not get my touch up paint. Now I wasted almost 2 weeks waiting for nothing. Don't buy from Eastwood, they will screw you around. I will never buy from them again and I'll probably just accept the loss, leave this review and throw their paint in the garbage. If I ever even receive it. Thanks for scamming me, that was real cool.

17 February 2026
Unprompted review
Eastwood logo

Reply from Eastwood

We’re very sorry for the frustration and inconvenience this caused — we completely understand how disappointing that experience must have been. This is not the level of communication or service we aim to provide. We’ve reached out to you privately to look into this further and work toward making it right. We appreciate you bringing this to our attention.

Rated 2 out of 5 stars

Ordering

Ordering, I’m directed to a coupon and go through all the directions for $10 off, I get to check out and it says I can’t use it on my order, whatever. I get the items fairly fast and in the box with the application wand the plastic tubing is broken in pieces probably from the cold weather. I have some more flexible tubing around and it might work okay but I might need to go out and find some other stiffer stuff. Not impressed!

13 February 2026
Unprompted review
Eastwood logo

Reply from Eastwood

I’m really sorry for the frustration — especially with the coupon not applying and then receiving the wand with broken tubing. That’s definitely not the experience we want for you.

We’ve reached out to you personally to make this right and help with a quick solution. Thank you for letting us know.

Rated 5 out of 5 stars

Shipped fast rep helped

Shipped fast. Arrived intact. Ordered wrong color and rep helped when I called immediately after order placed.

8 January 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for your feedback! We’re glad to hear your order arrived quickly and in good condition, and that our representative was able to assist you right away. We appreciate you choosing us and hope to help again in the future!

Rated 5 out of 5 stars

Excellent products and excellent…

Excellent products and excellent customer service. As with any online purchasing, if you do your research in advance and double check before you click, Eastwood is my go-to source for painting and related products.

12 January 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you so much for the kind feedback! We truly appreciate your support and are glad to be your go-to source for painting and related products. We look forward to serving you again!

Rated 5 out of 5 stars

Fast shipping as described

Fast shipping as described

23 December 2025
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for the great feedback! We’re glad the shipping was fast and met your expectations. We appreciate your support!

Rated 5 out of 5 stars

Pottstown Staff

The staff at the Pottstown store is super helpful. Very good at what they do. Highly recommended!!!

10 December 2025
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you so much for the kind words! We’re thrilled to hear the Pottstown team took great care of you. We truly appreciate the recommendation and look forward to helping you again!

Rated 4 out of 5 stars

Like their powder coating product just…

Like their powder coating product just fine. Shipping seems a bit high for one pound of powder though.

10 December 2025
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing your feedback about our powder coating product. We understand shipping costs are a concern and appreciate your input.

Rated 5 out of 5 stars

Powder Coating for Refurbing a Deco Motel Sign

First experience with Eastwood and the tech advisor was helpful and made a mistake on quantity, openly admitted it and fixed it on the spot
Will use Eastwood again!

2 December 2025
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing your experience! We’re glad our tech advisor was able to help and quickly correct the issue. We appreciate your feedback and look forward to serving you again!

Rated 5 out of 5 stars

Eastwood had the product that I needed…

Eastwood had the product that I needed for a good price and the shipping was excellent.

24 November 2025
Unprompted review
Eastwood logo

Reply from Eastwood

Hi John,
Thank you so much for your review! We’re glad to hear you found the product you needed at a great price and that the shipping met your expectations. We appreciate you choosing Eastwood and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Great company Great products

28 November 2025
Unprompted review
Eastwood logo

Reply from Eastwood

Hi William,
Thank you for the great feedback! We're thrilled to hear you’ve had a positive experience with our company and products. We truly appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Goog service and quality products.

I've ordered from Eastwood numerous times for both materials and tools. My experience has always been that they ship quickly unless the product is out of stock, and even then they notify me of the situation quickly. There products are constantly of high quality and are good value based on price. I have used them for powder coating supplies and finishing products. I especially like the Rust Encapulater Plus and the Chassis Black product.

27 November 2025
Unprompted review
Eastwood logo

Reply from Eastwood

Hi David,

Thank you for such a thoughtful review! We’re grateful for your continued trust in Eastwood and thrilled to hear that your experiences with our shipping, communication, and product quality have been consistently positive. It’s great to know our powder coating and finishing products have been serving you well—Rust Encapsulator Plus and Chassis Black are definitely customer favorites.

We appreciate your loyalty and look forward to supporting your future projects!

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