Easirent  Reviews 

I booked online and Easirent was the lowest total price for the rental car amongst all the other rental car companies in Dallas. And while it did take a bit for the shuttle to come, I wasn't overly upset by that since I understood upfront that the rental agency was off property. When I arrived at location and was doing paperwork, I was then given option to add 'unlimited toll coverage' for $17/day or risk paying by tag with $25 admin cost each toll per the sales rep. This was not an accurate statement and somewhat of a scare tactic; I looked online after the fact and tolls were more per instance than prepaid, but not $25 extra each toll as Easirent rep stated. I believe they stated this to sway towards their exorbitant daily rate for tolls. At the time, I wasn't sure whether I would hit tolls or not so felt pressured into the $17/day (less than $25) which ultimately now increased my rental by over 50% of the original cost. Adding the ridiculous daily toll rate now became one of the most expensive rentals amongst the others. When using other rental agencies in the past, they just charged whatever tolls were incurred which is fair. The irony in all this...I drove from Dallas to Austin and Austin back to Dallas - didn't pass through 1 toll so I paid the $17/day for NOTHING!! To me, this tactic was along the lines of bait and switch. I will NOT rent from them again regardless of how low their costs appear as the low cost draws you in, then they try to upsell without putting effort into whether they believe you require the service or not. If I'd been smart I would have done a quick GPS and realized I didn't even need it but I was caught off guard and didn't think of it until after I left. I gave 2 starts because the car itself was fine, it was just the customer service and tactics that really were poor!

They need more workers, but the gentleman that helped us was quick and professional in Tampa!

NEVER rent from them especially if you are local. They lie to try to get you to buy their insurance (bring your insurance card AND the type of coverage you have) and say that even if it says unlimited miles it actually isn’t if you’re local. You are restricted to 150 miles unless you pay extra. They said it is in their fine print online. I took the time to pull it up on my phone under my reservation and it does NOT say that btw. The customer service is horrendous and they do not care about their customers. The tires on my rental from them are close to bald!

Made a reservation for an SUV to be picked up at 1:30. Clerk told me the gave away last SUV at 1:00. They were putting me in a compact for the same price .
Couple days into to trip I noticed they added $19 per day on the paperwork for a toll pass I did not want . Contacted THREE people at easi . Was never removed . This airport location in West Palm was very racists towards me. I’ve never had such poor customer service .
Save yourself a headache . Don’t use them .

The driver was so rude...no hello notho g but he just said "the key" when we gave the car back after the rental...we had very few clear informations...

I had a pleasant experience. The regional manager Todd in Austin, Texas took care of my rental and was very kind and generous. Thanks!

Information was complete, shuttle both to and from were on time. Staff was friendly and helpful- especially Demarius at the Las Vegas location. Very informative and polite. From beginning to end, everything went smoothly and there were no surprises. Price was the most competitive too- bonus!

Horrible experience. Literally waited like for ever to get a car. Thank God the two guys came and made it faster unlike the two ladies. They were so slow and one of them whose a plus size had a very nasty attitude.

Unorganized, rude, added smoking fee when we don’t even smoke, gave us a hard time extending the vehicle, recharged me online and then charge me again after pickup! Scammers

Good, clean car. TJ was very helpful

Las Vegas location said I had to purchase their insurance which cost me another $108 . With that being said I will not do any rentals thru them ever again

First, I do want to mention the staff was very respectful, however, they charged me$67 for tolls and where I needed to I didn’t need to drive through any tolls. I was literally staying 10 minutes away from their office where I picked up the rental. They did not want to give me a refund. That is what I call a scam. Also, I’m driving the on the second day I realized the car has expired inspection stickers. What in the world?!?!? Horrible place I do not recommend anyone to rent from this establishment.

Good service. Mainly TJ helped end to end for taking the car.

This is my 2nd time renting at the Irving location near DFW !! I thought it was great !!! Very easy - although 2 bus rides it’s half the cost and the employees are really really helpful and nice !

Rented at Sky Harbor, Phoenix, AZ. First had to take tram to Rental Car Complex, then waited 30 minutes for the shuttle to car site. When dropped off, I was 12th in line with one service rep working. Had time constraint, so I was able to talk myself a couple of people closer. Once at counter was forced to buy their car insurance, even though I had USAA rental document with me acceptable in all states. After receiving the keys, it took my 15 minutes to find the vehicle, for it was on the opposite side of the building. When I returned home I attempted to contact the company to request a credit for the car insurance. I could not talk with anyone, so I filed online. Quickly got a response denying my request. I then contacted my Visa credit card to issue a dispute. They immediately credited my account and began looking into the problem. It took 3 months, but they resolved my claim in my favor. Since I went through all of the channels, I would advise any others to do the same. I WILL NEVER RENT FROM EASIRENT AGAIN!!!!!!
California Cool Breeze

The gentlemen at the counter were nice and got a car ready when I had booked the wrong dates with priceline. The man who helped me said he couldn't adjust a 3rd party booking, but he could cancel it and then book my vehicle with the company. I didn't think to look when I got home, but this morning, realized I was still booked for a car thru priceline. It was never canceled! So I had to pay something. Had I not checked, I may have been on the hook for the whole rental time even tho I would not have even gone to get the car.

Great experience. Everything went very smooth and I cannot stress enough how great the staff was!!

The gentleman helping us was very good and efficient. It was also very busy and he took care of us in a timely matter and also was multi tasking and helping others.