Early Settler Furniture Reviews 

Terrible experience purchasing online - and not the first time!
The items I purchased in Nov 2025 were marked in stock, but when I completed the order, I got a notification that "surprise surprise" there was a delay with a shipment coming in. I've had the same excuse previously. There is no communication about expected time frames, nor just a courtesy message every couple of weeks saying "still waiting". Previously I waited 8 months for a bedroom dresser and now it's 4 months for a couple of cushions.
When I message customer service I get an email saying they will respond as soon as possible.... then nothing.

Vanity handles not delivered. Contacted the company. Informed “ the warehouse are looking into it.” No update received for days despite repeated chat messages sent. Now ghosting me with no response. We spent >$5,000 with them for bathroom renovations. I expected better service.
UPDATE: I got a response after posting this review & have now received the handles

Friendly, quick, and accurate customer service - the lovely staff member helped me over the phone after I had a problem ordering on the website in what felt like seconds.

It's one thing to have good products, it's another to have such great customer service

I'm really excited about my new side table, and happy to say that everything about the process was easy and smooth

Bought a 3-seat sofa. Paid somebody on Airtasker to pick it up from their warehouse. Unpacked and assembled it and found that one seat cushion is faulty. Sent a photo of the fault to their customer service people. They agreed that it is faulty. After numerous follow ups, I was offered a store voucher, a (very) partial refund or a replacement sofa. In order to replace the sofa, all I need to do is return my sofa to their warehouse and pick up the new one. I explained that a 3-seat sofa isn't something that I can just put in the back of my car. It also didn't fit in the lift at my apartment so it had to be carried up the stairs to level 3. All I need is the cushion. That was about 3 weeks ago. I hadn't heard anything back so I followed up again today only to be told that they can replace my sofa. It just doesn't seem to make sense to them that all I need is a cushion replaced. Even if it is off my replacement sofa.

STAY AWAY FROM SETTLER HERVEY BAY. Purchased a couch. A day later, got a call that is was not available. Refund will take 7 days. This item is displayed in the Settler Catalogue! Sales person guaranteed it was available. Another manager said it wasnt. NO couch. Wasted time. And a week wait to get our money back! STAY CLEAR OR SETTLERS HERVEY BAY. SHOCKING !

In my experience, Callum always gets 10/10. He works tirelessly to assist every single customer. Unfortunately, he didn't serve me last time, the other lady did (the one who's usually standing behind the counter doing nothing).
Anyhow, before you make a purchase, know that they don't unpack or take away the packing materials, and there is sooo much of it. I knew exactly what I wanted and went in to store to purchase rather than order online. What could go wrong. My last purchase was a lot of packages, and I was about to pay, when she told me to wait so another customer (who came in after me) could be served first. That was my first cue to not proceed, however, I waited and waited. Then, when it was my turn, again, I paid and wasn't asked if I wanted the option of having furniture unpacked, assembled and rubbish taken away.
After the furniture was delivered, one guy was great, the other felt the need to drop the furniture packages the last about 20cm from the truck to the road, because... I don't know, laziness? I was left with all the boxes. Whilst unpacking, I realised just how much packaging is inside each box and geez, I it filled my recycle bin so quickly I could see I wouldn't have anywhere to store it for months and months to get rid of it myself. I jumped online to ask if they could pick up the rubbish and was surprised to be told no, because it's not on my invoice. Which is true, however, I didn't know I had to request it and wasn't asked for the above options at point of sale. I was told if I had purchased online, I would have been given the option and at the cost. So, I asked if we could now arrange it and again was told no, because I didn't order online and was told to call the store to ask if they can pick it up.
I called the store and they say they don't have the option to pick it up, but I could use their bin out the back, which was full. While it's nice to have that option, it was an extremely messy situation to be in. I presumed (yes, that's my fault) they would unpack and take away the packaging as I thought this was a higher ranked product, thus would come with great service.
It took me all day to unpack (not everyone is 100% able bodied) and almost 100km to get rid of the rubbish. I'm sure you can imagine how much this took the joy out of products I saved for, for over a year. I was going to add to my collection in another 6 months, but you guessed it, that will never happen again.
Early Settler, please be honest with your customers, the very people who are responsible for you having a job. Tell them before they pay for their product/s that the items aren't unpacked and packaging isn't removed/taken away. Why does your online customer service portal offer this, but the store doesn't? It doesn't make sense.

Anisa was so lovely. It was so refreshing to deal with someone who went out of their way to accommodate my needs. She sorted things out quickly and arranged my purchase to be delivered in the way I preferred.
She is a true customer service specialist.
Thankyou Anisa

Wish I read the reviews before buying online for delivery. I purchased an item on 5/1/26 and 11 days later it still hasn’t been posted. I’ve sent multiple emails to which one said it was going to be posted by 8/1 (it wasn’t) and no response to my emails asking for an update until today where they have said they’ll check with their warehouse. I’d never purchase from Early Settler again.

I made an online order and wondered why I had not received a confirmation email from ES and on checking my Paypal receipt realised my email was mistyped. On contacting ES online help, Mara (a real person) sorted it out very quickly and efficiently, I am most impressed and very happy with ES customer service. Looking forward to receiving my order now.

Terrible company to deal with. After waiting over a month for stock to be delivered the dressers arrived with missing knobs. We then had to wait another 4 days for these to arrive. The delivery is an absolute rip off as all they did was place it in the room, they trampled my kids toys (even though I had moved everything to clear the path). We also had so much cardboard from the delivery which will take months to dispose of. Customer service said we could have paid extra at checkout to have it removed, however this was never offered to us during purchase.
We ended up having our delivery fee refunded, however after this experience we will not purchase from them again.

I phoned Early Settler to enquire on a beautiful wall mirror and floor lamp.
I was served by Anisa who was extremely lovely to deal with & very knowledgeable regarding products, availability and shipping options.
She went above and beyond to organise everything for me & get the order to me on a day that suited me.
Thank you Anisa. Very happy customer.
Tracey

Orered lamp from website. Took three months to arrive ( initially informed it would take some time, then heard nothing but it miraculously appeared in stock the day after I chased they up).
Collected fom Ballarat store, got it home, it was broken. Took it back & they promised a replacement which came very quickly. Got that home and it was the same broken lamp glued back together.
Totally insulting.

These guys are genuine and has great unique products

Really helpful, efficient and easy to purchase and book delivery. So excited to get my new table and chairs. Thanks Anisa!

Very misleading and deceptive returns promises for online purchases, do not trust them! Terrible after sales customer service

Purchased some goods on 1/12/25 and was told it would be at the store (West Gosford) on 4 Dec.
Went to the store today 8/12/25 and was told the goods didn't arrive and it might be this Thusday (11/12/25) and I should get notification when it has.

I consider this very poor customer experience and a waste of my time making a trip to the store.

Be aware of any delivery timeline this store provides.

Extremely disappointed with the customer service. I contacted Early Settler multiple times over several days regarding a simple exchange and received no replies to emails, website messages, or promised call-backs. I eventually had to ring the store myself to get any information. The lack of communication was astonishing and well below what I would expect from a company of this size. Unfortunately, based on this experience, I will not be returning as a customer.

Great seamless service enthusiastic staff Excellent shopping experience

Anisa was extremely helpful and efficient.

I had the greatest assistance from Mara for an order I was wanting to place but needed it delivered at a certain time due to moving. She made it so easy and it was an absolute pleasure dealing with her.