Early Settler Furniture Reviews 

Although the furniture I ordered was absolutely lovely and arrived quite promptly, unfortunately I discovered some damage when I unpacked it.

However, the way the team handled the situation has been incredible. From the moment I contacted them, they were incredibly helpful, responsive and prompt in working towards a resolution. They made what could have been a stressful or disappointing experience so much easier, and I genuinely felt like they cared about getting things sorted for me.

It’s one thing for a company to provide beautiful products, but I think the true test of customer service is how they handle things when something doesn’t go quite to plan.. and they have been fantastic!

I would absolutely recommend them to others and wouldn’t hesitate to purchase from them again 😊

Purchased the couch on display which was fine. Staff were polite and attentive. When I paid for the item, there was a separate payment for delivery which stated ‘cash only upon delivery’. I found this odd and asked the sales person if I were to be given a receipt for payment to which the answer was yes.

The day of delivery I ask the delivery person, ‘Ronaldo’ if I could please have a receipt for the cash payment to which he replied no, he only accepts cash with no receipt! I then went on to explain that this cash demand with no document of evidence is actually against the law (tax implications) to which he replied if I don’t like it then he will take the couch back to early settler nunawading and I can pick it up from there. Obviously my hands were tied so I paid.
I rang the store and made a complaint and they assured me they will look into it. I’m still waiting.
The threat of returning the item to the store if I didn’t fork out cash was a bully tactic.
One more thing, gaining benefit by demanding cash and not paying taxes in this country is indecent and unlawful.

So off. Never again

Early Settlers were very quick to respond to my email. And were very helpful with my request.

Sam from Customer Service has been wonderful. She has gone above and beyond to keep me updated throughout the exchange process, even taking the time to provide personal email updates regarding my item. Her communication, helpfulness and genuine care have made the whole experience so much easier. I really appreciate her excellent customer service and would happily recommend her.

Anisa was so easy to deal with, great customer service!

Anisa phone conversation and her help with my extended order was very appreciated. As I had trouble with placing my order online but eventually got it done. Had email with my concern and got a phone call from Anisa the next day which was lovely a truly lovely lady.

Sam was friendly, professional, courteous, responsive and helpful. A very enjoyable experience- thank you 😊

We ordered a bedroom set from Early Settler and when we unpacked our order the colour of the beside tables was different to the colour of the dresser. What followed was a very positive experience when we contacted them about our issue. We received regular updates via email and our issue was delegated to the appropriate staff members to follow up on. The staff went over and above to ensure that our replacement furniture was the same colour and arranged for the new set to be delivered to our home. We are so grateful for the customer service and the support that we received. We would not hesitate to purchase from them again based on our experience.

Anisa was helpful and efficient and answered my questions quickly and easily. Thank you!

We purchased this sofa because the price was reasonable and, to be fair, it is comfortable once set up. Unfortunately, the overall experience left us disappointed.

Delivery was around three weeks later than expected, which was frustrating.

The sofa is modular, something I hadn’t appreciated when ordering. In fairness, the website does state that “some assembly is required”. Assembly itself wasn’t difficult, although the instructions were fairly minimal.

The biggest issue is that, despite being sold as a two-seater, the two sections cannot be physically connected together. They simply sit side by side. I find this a very odd design choice, particularly as the backs and arms mean there is really only one practical configuration anyway. I even contacted my nearest store, and they weren’t aware that the sections couldn’t be joined and said they would let their sales team know.

When I contacted online customer support, I felt my concerns were dismissed. I was told the sections are intentionally left unconnected to provide customisability. That explanation doesn’t make sense for a two seater sofa to me, given the design effectively requires the two modules to remain together.

Overall, the sofa is comfortable and reasonably priced, but the late delivery, inability to connect the modules, and average customer support mean I wouldn’t recommend it.

Sam was very helpful with a return process. Thanks team

Beverlyn sorted out my issue very promptly

Bought a ton of stuff online in EOFY sale, for new apartment. When the items were delivered there was an issue with one item (desk - some marks on marble top). The customer service folks were excellent - responsive, helpful, considerate, and ultimately provided a gift card to offset the inconvenience. Will definitely continue to shop here - thanks in particular to Sam for her help.

I ordered a table in April. Every month I am sent a text with yet another months delay. This time we were meant to receive it next week, only to receive yet another text telling me its delayed now until September.

Its a dining table - not a house renovation project. To wait 6 months for a simple, imported table is ridiculous.

Do not sell products online you do not have in stock!

I have been a customer of Early Settler for many years. It is my go to place for furniture and homewares. Amazing variety and something different from the norm. Staff are friendly and helpful and customer service is great. Drop by and have a look. You will not be disappointed.

I have purchased a number of times from Early Settler. I have purchased the stunning outdoor Blake dining setting a couple of years ago and everyone admires it. It has the look of solid timber but it is maintenance-free aluminium. I recently purchased the Cody outdoor lights and I love them. They are the perfect outdoor cottage look. I also purchased the flora porecelain stool that I had my eye on for some time. I love it and so do all my friends. I had a problem withe one of the 5 Cody lights I purchased. Early Settler sorted it out and provided a replacement. Once the matter was dealt with by the right person the service was incredible. The new light arrived and the electician came and installed it and I cannot stop admiring how these lights create the perfect final touch on my coastal style cottage.

Avoid Early Settler Epping Victoria if possible. I experienced the lowest level of customer service in store. Apparently their only role is to accept payment. No further assistance was given to me. I contacted Customer Care Service to provide feedback on my experience but they were not open to accepting any negative feedback. I will not shop at Early Settler in future.

In the unfortunate experience of receiving my beautiful new lamp totally broken the help from Early Settler was fantastic! I await a total replacement of my original order! And I got to deal with a HUMAN!

Although I mistakenly misspelled my email, which delayed getting a quote for delivery.
The service I received was fantastic, very good communication and I would highly recommend Early settler, I look forward to dealing with them in the future.