Earcandy Reviews 

346
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... See more

Rated 1 out of 5 stars

EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... See more

Rated 1 out of 5 stars

We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... See more

Rated 2 out of 5 stars

Our DJ was great and we were really pleased with the music choices, he worked really well to our brief. However the communication from Earcandy was really bad, simply awful. They took our first pay... See more

Company details

  1. Event Ticket Seller

About Earcandy

Written by the company

Despite the team's best efforts, due to challenges post-covid, Earcandy is no longer operating.

A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.

The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.

All Act Owners have been asked to contact their customers directly.

Upcoming events

Acts that you have booked should remain booked unless you have chosen to cancel them.

What if my Act Owner has not contacted me?

Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.

No other email or phone number is in operation.

Refunds

We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.

They are obliged to attend the event they have booked for you.

New Bookings

Earcandy Entertainment is not taking on any new bookings.

The main point of contact for bookings

You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.

Staff, customers & Performers

We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.


Contact info

1.9

Poor

TrustScore 2 out of 5

346 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(346)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Somebodys performed brilliantly and…

The Somebodys performed brilliantly and the dance floor was always full. What was especially impressive was their flexibility when we were running late - this was totally out of their control but they adapted really well and powered through their set. They were also really good spirited and polite - it made the night fly by! Thanks.

28 November 2019
Unprompted review
Earcandy logo

Reply from Earcandy

Thank you Phillip, we're very happy that The Somebodys not only provided a great evening of entertainment but also showed good customer service too! :)

Rated 2 out of 5 stars

Disappointing

Unfortunately the band were poor and Ear Candy have been very frustrating to deal with. We booked a 10 piece band for our 50th Party, and were left feeling underwhelmed. The male singer was very poor and the whole band just didn’t seem to connect well. We spoke to a number of our party guests who also agreed. The musicians were late, some turning up after our guests had arrived. Our schedule says the band will be set up and sound checked by 7pm. After contacting Ear Candy, apparently, they were not late. But I’m not sure how you can be sound checked without the band even being there!
I was offered a small refund but this never happened. Every time I contact Ear Candy they say they are waiting for the band manager to reply. This party was 3 months ago now!
I wouldn’t say avoid Ear Candy, but just make sure you check everything through with them before booking.

21 October 2019
Unprompted review
Rated 5 out of 5 stars

Ear candy & Motown gold were amazing!

Ear candy & Motown gold were amazing. We hired the incredibly talented Mo-town gold and they were sensational!! The musicians and singers were so so fantastic. I can not recommend them enough. They made our wedding day! Everyone is commented saying how fantastic they were and our friends who are getting married next year are now hiring them for their wedding. Could not be happier. They had everyone on their feet dancing all night and were so friendly and polite and just all round fab! Our wedding was held at Slaugham place in the middle of no where and we had no WiFi or 3G signal and we were worried our suppliers might not find it, but they were early and completely hassle free. Hire them, you won’t regret it! The ear candy team were so easy to work with and they made planning and booking the band a dream.

13 October 2019
Unprompted review
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Reply from Earcandy

Thank you so much Alexandra, we're delighted that Motown Gold was a hit! thank you for your kind words about our service too, we're a small team here and this kind of feedback truly makes our day!

Rated 5 out of 5 stars

Top Class Wedding Music

Really slick operation that took all the stress out of booking a band for our wedding. We booked the Somebodys, who sounded fantastic and gave a wonderful performance. They also adapted brilliantly on the night when we were running late - they would have been well within their rights to be tricky about it but gave a superb performance and powered through their set.

13 October 2019
Unprompted review
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Reply from Earcandy

Thank you, David, for your time to leave this review - really happy to hear that The Somebodys performed well, and provided a flexible service for you on the day!

Rated 5 out of 5 stars

They were fantastic

They were fantastic, totally made my 50th celebration a memorable one!! Thank youClaire.

4 October 2019
Unprompted review
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Reply from Earcandy

Thank you Claire / Aamir for your wonderful feedback, wishing you all the best :)

Rated 5 out of 5 stars

Earcandy Strings - a professional, talented quartet!

We were delighted with the performance from the Earcandy strings at our wedding.The four ladies performed for 3 hours and were professional, serious musicians, who played everything we asked for and more. They were unobtrusive and absolutely perfect for our occasion, which was an intimate, classy wedding. They arrived on time and left discreetly. Thoroughly recommend them.

4 October 2019
Unprompted review
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Reply from Earcandy

Thank you, Catherine, we love to hear this kind of feedback from customers - we the time you took to leave this review

Rated 5 out of 5 stars

Incredible!

The Somebody’s were incredible! They performed at our wedding and had guests dancing for hours! We found them to be polite, professional and friendly...we didn’t want their set to end! Highly recommend.

23 September 2019
Unprompted review
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Reply from Earcandy

Thanks, Kay, Lovely to hear that you enjoyed The Somebodys - and we're glad that they provided a friendly and professional service too :)

Rated 5 out of 5 stars

Excellent DJ.

Earcandy were great start to finish. Our DJ went above and beyond on our wedding day. Personable and easy to manage logistics with. Shared some views and experience when necessary.

20 September 2019
Unprompted review
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Reply from Earcandy

Thanks, Tom, we're delighted to hear that you enjoyed the DJ - we appreciate your feedback!

Rated 5 out of 5 stars

It was very good but some of the songs…

It was very good but some of the songs we didn't want playing were played, and some we wanted playing weren't..

18 September 2019
Unprompted review
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Reply from Earcandy

Hey Justin, thanks for your review, we're glad you enjoyed the performance - we'll pass over your feedback about the songs onto the team

Rated 5 out of 5 stars

The band was brilliant even with a…

The band was brilliant even with a difficult venue like Bath Pump rooms who would not allow them to go above a certain decibel, I know this meant the band could not perform as they would normally have liked too but they were still faultless and everyone enjoyed the music immensely, we would certainly book them again.

13 September 2019
Unprompted review
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Reply from Earcandy

Thanks so much for the great feedback Thomas - glad you enojoyed the band!

Rated 5 out of 5 stars

The singers were amazing

The singers were amazing, so much energy, voices great. Love the bass player.

13 September 2019
Unprompted review
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Reply from Earcandy

Thanks Michael, we'll pass this feedback over to the singers and bass player!

Rated 5 out of 5 stars

Great act

Great act. The first set was perhaps a touch modern for my demographic but that said what they did was excellent and is not a criticism on the band.

7 September 2019
Unprompted review
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Reply from Earcandy

Thanks so much Cynthia, apprecaite the honest feedback :)

Rated 5 out of 5 stars

Black and Gold - Best wedding band!!

Black and Gold were amazing from start to finish! The dance floor at our wedding was completely packed because of their fantastic energy and brilliant choice of songs! They created such a fun and lively atmosphere in the marquee and they made the party the success it was, we are truly grateful! Thank you so much Black and Gold!

27 August 2019
Unprompted review
Earcandy logo

Reply from Earcandy

Thanks Olivia, that's absolubtly awsome to hear! Will pass your feedback onto the band :)

Rated 5 out of 5 stars

Motown Gold was fantastic as well as…

Motown Gold was fantastic as well as the DJ. All of my guests commented on how great they were and the dance floor was hopping.

18 August 2019
Unprompted review
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Reply from Earcandy

Thanks David - that's lovely to hear - we'll pass your feedback on :)

Rated 5 out of 5 stars

Wonderful Band!Our experience with Earcandy was…

Our experience with Earcandy was excellent! Our guests were delighted with the quality of Motown Gold...it became a major talking point during the evening! They made a really positive contribution to my daughter's wedding. I wouldn't hesitate to recommend them. Thank you.

5 August 2019
Unprompted review
Earcandy logo

Reply from Earcandy

Hey Stephen, thank you for the great feedback - it's brilliant to hear that you and also your guests had a great time with Motown Gold!

Rated 5 out of 5 stars

Wedding Band

We booked Soul Fresh through EarCandy for our wedding reception and we could not have asked for a better band. They were absolutely incredible, our guests loved it and it was one of the highlights of the day. I cannot recommend them more highly. I just wish we could do it all again.

4 August 2019
Unprompted review
Earcandy logo

Reply from Earcandy

Hey Kate, thanks so much for taking the time to leave super feedback, I'm really glad taht Soul Fresh were one of the highlights of the day for you :) best wishes, the Earcandy Team x

Rated 5 out of 5 stars

All our guests

All our guests, and us, of course, thought the band was absolutely brilliant....great songs, great musicianship, great guys...they caught the mood and everyone danced and sang etc...they definitely made our wedding reception party extra special..thank you so much.

2 August 2019
Unprompted review
Earcandy logo

Reply from Earcandy

Hi Richie, thanks so much - great to hear such good goodback!

Rated 5 out of 5 stars

More time ago and went over and above…

More time ago and went over and above what we expected an absolutely amazing team the chemistry the coordination the sound was perfect well done sound engineer well done singers amazing performance.

29 July 2019
Unprompted review
Earcandy logo

Reply from Earcandy

Thanks so much s for taking the time to review us, Robert, we're really glad you enjoyed the band!

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