Earcandy Reviews 

Ben was really helpful and relaxed. He helped us find exactly what we wanted for a great price and there was no pressure at all. Would definitely recommend!

Really helpful, quick and easy

We have had to cancel my husbands 70th Birthday celebrations twice due to lockdown. He is now 71 & we want to cancel the event & have asked for our money to be refunded.
Ear candy have refused to refund our money although the government’s guidelines & rules state that businesses should refund due to the lockdown.
Their response is unacceptable. It’s not as though they missed out on booking the band for another event! Our venue have refunded us their booking fee.
Put things right Earcandy and refund the money.

Great help and easy booking system. Can’t wait to have the DJ&sax play at our wedding in May :-)

Great service and great communication with the team.

Great communication and help with the artists we have been interested in. Thank you!

Making money with the Corona-hardship of their customers and artists!
My daughter had to cancel her wedding because of Covid restrictions and with it the booking made with Earcandy. Contrary to government guidance and general decency Earcandy kept all monies which had been paid to them in advance and refused any refunds.
There are two parties who suffer most because of the Covid inflicted cancellation, the wedding couple and the artists. Either the deposit, which was more than £ 1000 should have been paid back to the wedding couple or given to the artists who need to survive somehow in these difficult times. Instead Earcandy decided to pocket the whole amount themselves stating significant upfront costs without being willing (or able) to disclose them.
This company is taking advantage of others in Corona times! Totally disgraceful and despicable!

….and here are my comments to Earcandy’s response:
- Earcandy is hiding behind their own policy, which states that the first payment is non-refundable. This clause is deemed to be unfair and therefore in breach of the Consumer Rights Act 2015, part 2!
- My daughter canceled at the moment that her 140 people wedding had to be restricted to just 30 people. Who then needs an 8-piece Motown Band? (which would have also counted to the 30). Alternative offers for the day were of no use as the style of the wedding had changed to sit down only to comply with Corona restriction. Other dates were also of no interest as the wedding couple lives abroad now. This is all known to Earcandy
- We were charged £ 1150 and Earcandy kept it all! What justification do they have? They did nothing apart from a few phone calls and a few e-mails! Holding all money back is against official government guidance published on the GOV.UK website under 'wedding-services-coronavirus-covid-19-cancellations-and-refunds'
I maintain my judgement that Earcandy’s is a money grabbing business with no interest in their customers or their performers. Otherwise they would have paid the money back or passed it on to the artists who suffer most in Corona times. Don’t get fooled by the nice language they use.

Faultless experience so far with Earcandy and I’m very excited that one of their excellent bands are now booked to play at our wedding in 2021. Very professional and helpful.

Very helpful and easy to book. Quick replies to emails and all queries answered.

Ben has been so helpful and patient with us whilst we decided on whether we wanted a band or a DJ at our wedding.

Easy and informative - looking forward to the big day!

It was such fun chatting with James and the whole process from the initial call to the booking was as it should be .. very professional but chilled as well. Can hardly wait for next year!

Ben was always available and responded quickly to my mountain of queries and provided much reassurance.
The process so far has been slick and professional.
We can’t wait to surprise our guests and celebrate our wedding with Motown Gold.

If there is the slightest of chances your event will be cancelled, avoid Earcandy. I paid £700 holding fee for my wedding band. Unfortunately due to the Corona Virus I had to cancel my wedding. Ear candy have refused to pay me a single penny of my deposit despite giving them a bloody good reason for cancellation and 6 months notice before the event.

Earcandy have been very helpful in helping us find our wedding band. We’ve really appreciated the personal touch and the honest advice that was given. We can’t wait to have Soul Fresh perform at our wedding next year.

Ben was very good. Quick replies on email and all round helpful in answering all the questions I had which is why I had no hesitation booking

Great experience from start to finish. Loved it.

We hired Earcandy for our May 31st 2020 wedding. Unfortunately due to the pandemic, we had to cancel our special day. Postponement was sadly not possible, as we are from outside the country, as are the majority of our guests. After several emails exchanged, Earcandy refused to give us our booking fee (or a partial amount) back. The fee was 50% of the total cost. Their response to this being an unfair amount to retain, is that they use the payment to pay for their employees. This company only cares about money, not their customers. Even during a global pandemic, they have no sympathy towards a couple who’s special day was cancelled, and who are losing a lot of money simultaneously. A force majeure event means that 'an unforeseeable circumstance prevents someone from fulfilling their contractual obligations.' As the UK are not allowing gatherings, this means Earcandy cannot perform their service on the date, which we signed the contract for. Therefore I would not recommend anyone to use their services. We are currently following up with a lawyer to hopefully resolve this unfair situation.

***To the Earcandy response below:

'You originally made your booking in June 2019, and since then there has been a significant amount of preparation made for the entertainment for your event.'

-Significant amount of preparation? I'm very sorry but we asked a question in an email or two (three months before our wedding) about the mixes the dj could play. We were then told the dj would get in touch and never heard a word from him. I think the word 'significant' is a bit of an overstatement when we hadn't had contact since the original booking thread in June.

'no further payments that would normally be due are due'

-As per your contract, it says if you cancel 56 days before the event, you will not be liable to pay the rest of the hire fee. We cancelled 57 days before- ergo no further payment is due.

'Our statement about the pandemic, and how we are responding to the current situation can be seen at...

-This does not cover our situation, only covering situations in which you do not lose any money in.

'we could look at the possibility of transferring your booking to someone else.

-This option was never given to us to.

'you told us that you didn't want to do any of these things'

-I never said I didn't 'want' ... I said it is not possible. If an option of postponement was possible, this would be a completely different situation. Nobody 'wants' any of this to be happening.

We hired Motown Gold for our wedding party..
All I can say is book them early..what an amazing band.. they were fantastic singers, engaging, fun and authentic..
All our guests were blown away and I had my female friends thanking me because they actually got to dance with their husbands who "don't dance" and they all enjoyed every minute..another hour or so of them would have been amazing as we could have danced and listened to them all night..
Thank you to Maggie and her band and thank you Earcandy for matching us up with a perfect group of musicians.
Amazing night. Xx

They were prompt, courteous and an amazing group. We absolutely loved them and all our guests commented on how fab they were. Thank you so much, we couldn't have asked for anything more from them.