Earache Records Reviews 

Ordered a CD and paid 1st class postage, well over 2 weeks later and still order is not posted and no response to chasing email. Just avoid!

After this review and 20 minutes after I pursued a refund through PayPal I finally get an email saying they were out of stock and there are mitigating circumstances, surely this email should have been sent once I ordered the product.

The refund was processed through PayPal but they only refunded the cost of the CD not the 1st class postage that they charged and never actually used.

This company is an absolute joke, I strongly suggest you never use them for anything. Buyer Beware.

Right, time to tell about my experiences with Earache. A very important label, with a very polarizing founder. There's always been a lot of controversy regarding Earache/online shop and I was a bit concerned about ordering from them, but I went ahead anyways. I placed my order a Sunday and for several days it just stood as "send to ccp", Google says ccp means China communist party, which I had little reason to believe.
I wrote them, early, granted, after 3 days, asking. Got a response from Phil that they were running behind but my order was due to ship the next day. A week passed and I checked again, still chinas communist party (ccp) was to be informed of my purchase. Now, the reason I was a bit impatient, was that both vinyls and shirt was to be used for my wedding coming up, so I needed to be sure it would come on time. After a second email, they again said it was due to ship the next day. Two days went and it got shipped. It just arrived today and everything was in great shape; shirt looks great, good quality and none of the vinyls had any visible damage, packaging was done completely right. We are living in a time where day to day deliveries have become not uncommon, but I think that Earache, despite being a bit unresponsive to my first mail, has gotten a new, regular customer. Thanks Phil and Ben.

Wauw, this compqny is really something special, so kind and helpful, fast shipping, very kind to communicate with and no issues when returning a damaged item, absolutely no worries with Earache

LOVE everything about these guys! The web store is great! the prices are great!! the fun 'on demand' is always exciting and keeps you checking back!!
Man....I don't get the issues folks are having here?? I live in Canada so all mine gotta come a good distance and I have NEVER had and issue. My LPs are always in perfect shape! all due to small little touches like putting a piece of cardboard between each one which really helps make the package very rigid and avoid a bend in transit (awesome stuff guys)!!
also...I really do believe 'we' as a society are becoming so used to the next day amazon way of things...but, this isn't amazon it's a independent company with a group of dedicated folks that has put some of the best music in 'my' life since the 90s and deserve a sense of patience....'IF' you have an issue?? try being a human about it....and I'm sure you'll be satisfied in there customer service.

Always coming up with new and interesting ideas to sell their products (e.g mystery bundles). I always like what they do and keep coming back.

I had a problem with my order from Earache.
Ben from Earache resolved the problem to my satisfaction, many thanks.

Quite slow, but fair. I received a faulty cd, asked for a replacement and, while it was a bit slow, the replacement cd was sent to me. I have ordered from Earache several times in the last few years and have never had a problem. Good label

Can't speak for the experience that people have had below. There were some issues during the Royal Mail strikes that I think took them a little while to overcome. I ordered £100 worth of vinyl in their 3 for £20 LP grab bag offer and had zero issues with delivery (I'd used the reasonably priced DHL option at £7). That's 15 records all arrived well packaged and without any issues at all.

Cheers!

Can't believe how low the rating is on trust pilot. I've used Earache quite a few times in the last couple of years and I've had no trouble, patches, T-shirts, Lps. I know print on demand takes longer to deliver and the delivery status of items needs to be updated so we can understand the abbreviations used, but other than that Earache hasn't given me any problems.

Terrible. Stay away. They are the worst people to deal with.

I made the mistake of ordering a shirt 2 months ago and I still haven't received anything. I'm giving them a couple of days to respond or else I'm going to call my credit card company. Stay far away from this company, they're inept and unprofessional.

I ordered some patches for a gift that I'm making for a friend.
After 5 days I contacted them to see what was happening with my order. They said that they were behind with orders but that mine was in the next batch to be sent out "ASAP".
After another 2 days, I contacted them again. This time they told me that it takes 5-10 days to send out orders and that my patches were on order from a supplier and wouldn't even get to them until next week.
I'm not sure about anyone else's definition of "in stock", but it normally means that you have them in your possession to send out to customers, not that they need to be ordered from elsewhere.
All the patches I ordered still say they are in stock on the Earache website.
Save yourself some hassle and don't buy from here.

Terrible. They Don’t pay artists. My friend did Art for them, they didn’t pay him. The bands they represent don’t like them either because they treat them so badly.

Absolute trash. Took months to receive my order. I'm convinced had I not harassed them about it my orders would have never come. There's an entire community of people online waiting for orders that may never come. Very disappointed.

Ordered about $150 of merch on Black Friday. I heard nothing until about late December when I contacted them and they informed me that a shirt I ordered (a print-on-demand one) was holding up the process and (magically) they got the shirt done that day and were going to send it out. I don't believe that for a second.

Now I made a second order in which I added a shirt to be included in my first order... I was assured that would be included...When I got my package (mid-January) I was missing a shirt from order 1 and the shirt from order 2. I emailed the same guy about 5 times and submitted forms on their website but nobody has got back to me, so I assume they are ignoring me.

So if you're thinking about ordering from them, you'll probably get most of your products, but you'll be missing some, or they'll screw up your order an ignore you.

I ordered a t shirt in early December (through Bandcamp), the turnaround given to me at purchase was about 2 weeks. Its now mid-February and all I have is a tracking number that was given to me AFTER I emailed Earache asking where my order was. The tracking number given to me was non functional and when I emailed asking about it I was never given a response. It's a shame that I cannot support a band I like because their label can't get their orders out in a timely manner. I can only imagine the things bands have to go through dealing with this label...

I ordered from them almost 3 months back. My order didn't arrive nor did I get any update on it. Tried to reach out to them 4 times only answer I got was a sorry ass excuse blaming it on strike. Never again

I got the CD I bought, but it took well over a month to arrive, despite being sent first class. Sent 2 emails asking, heard nothing back - then finally got a dispatch email and got my product. Wouldn't buy from them again, no matter how cheap and reasonable the price was (£7 for the new Wormrot is excellent value). Needs sorting, at least the customer service aspect - just let people know there's a delay and it will be a few weeks, not just blanket radio silence or if you genuinely cannot be arsed to run a business properly, don't bother.

Still waiting for a replacement to my order as ordered the wrong size, my order took far too long in the first instance and now been waiting for nearly a month for the replacement.

No response to emails avoid like the plauge

Never again. My item was released over a week ago and no updates. Not shown shipped, or delayed. Sent 2 messages with no actual response. I should have known better from reviews, sad one of my favourite bands signed with this label.