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e-pens ltd are a leading manufacturer of digital pen technology with a range of products that can be used in conjunction with Windows PCs, Mac OSX, Android, Blackberry, iPhone and iPad, iPod touch devices.
Broomhayes Farm, SN12 6RX, Seend, United Kingdom
I really like the pen, customer services reply to queries quickly but replied to me in text speak/slang which I found a bit unprofessional, only a small thing though
Jack was very helpful and delivered the product very quickly
The service was good and the chap on the phone couldnt have been more helpful in helping me decide which pen to choose.
Good service.
Reply from e-pens Ltd
Thank you very much for your review.
If you ever need anything, please do not hesitate to contact us directly via our (English only) help desk here:
http://www.e-pens.com/helpdesk/
Best wishes
e-pens Ltd
Mine broke the first time I tried to clip it to a pad. Contacted the company for advice / support but was told I must have been too rough with it and that it was my fault not theirs. To add insult to injury I was then hounded by the sales team for payment of the product even though I had paid for it at the trade show I bought it from and despite the fact that I sent them copies of the receipt they gave me and also copies of my credit card statement showing payment to them they continued to contact me for payment. Thankfully after a verbose email response they ceased contacting me.
This is probably a good product but unfortunately it's an awful company and that let's them down terribly.
As you can guess I'm not one of their happier customers!
Reply from e-pens Ltd
Hi Jason
Let me first say I am sorry you have had a bad experience with us.
I am glad to hear however that you like the product...I cannot find any record of your support contact about your broken clip. Did we manage to fix it? If not, please email info@e-pens.com and I'm sure we can sort that for you now.
I would like to apologise if you thought we were harassing you for payment, we weren't...it was really to help our accountant, trade shows can sometimes be busy times and keeping track of everything is difficult! For transparency, I have copied our email communication on the subject below (I have removed contact details).
Best wishes
e-pens Ltd
===
Jack
25/05/2012
Reply
to 9314054
Dear Jase
Thank you for looking into this.
You are absolutely right in everything you say.
Sorry for the inconvenience.
Have a good weekend.
Best wishes
Jack
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the
sender immediately.
========================================================================
On Fri, May 25, 2012, at 09:09, 9314054 Andrew CAUL wrote:
> Jack,
> I can do better than that, please see attached a scanned copy of the
> receipt for the items.
> I have to admit that I am not overly happy about having to waste my time
> trawling through my archived invoices to prove that I have paid for a
> purchase because your company's admin has not correctly updated its
> transactions.
> Regards,
> Jase
>
> Jason Caul
> Network Manager
> IT Technical Services
xxxxxx
>
>
> DISCLAIMER
>
> This e-mail is confidential and intended solely for the use of the
> individual to whom it is addressed. Any views or opinions presented are
> solely those of the sender and should not be taken as representing the
> view of xxxxx School. If you are not the intended recipient, be
> advised that you have received this e-mail in error and that any use,
> dissemination, forwarding, printing, or copying of this e-mail is
> strictly prohibited. If you have received this e-mail in error please
> notify the xxxxxx
>
> ________________________________________
> From: Jack
> Sent: 24 May 2012 16:37
> To: 9314054 Andrew CAUL
> Subject: Re: Invoice INV-0023 from e-pens Ltd
>
> Dear Jason
>
> Many thanks for your email.
>
> I'm sure you are correct and we have made a mistake.
>
> So I can tie this up with my accountant, would you be kind enough to
> have a look on your credit card statement for the £120 transaction and
> tell me what the reference is.
>
> Best wishes
>
> Jack
>
> On Fri, May 18, 2012, at 11:19, 9314054 Andrew CAUL wrote:
> > Hi Jack,
> > I paid for the e-pens with my Visa card at the BETT show. You sent me an
> > invoice as a receipt so that I was able to reclaim the monies from the
> > school and that they could reclaim the VAT.
> > I hope that this information enables you to update your records
> > appropriately.
> > Regards,
> > Jase
> >
> > Jason Caul
> > Network Manager
> > IT Technical Services
xxxxxx
> >
> >
> > DISCLAIMER
> >
> > This e-mail is confidential and intended solely for the use of the
> > individual to whom it is addressed. Any views or opinions presented are
> > solely those of the sender and should not be taken as representing the
> > view of xxxxx School. If you are not the intended recipient, be
> > advised that you have received this e-mail in error and that any use,
> > dissemination, forwarding, printing, or copying of this e-mail is
> > strictly prohibited. If you have received this e-mail in error please
> > notify the xxxxxx
> >
> > ________________________________________
> > From: Jack Churchill
> > Sent: 17 May 2012 15:56
> > To: 9314054 Andrew CAUL
> > Subject: Invoice INV-0023 from e-pens Ltd
> >
> > Hi Jason
> >
> > You bought a couple of e-pens from us at BETT.
> >
> > According to my records this invoice is still outstanding.
> >
> > Please can you advise.
> >
> > Best
> >
> > Jack
> Email had 1 attachment:
> + Receipt for invoice 0023.pdf
> 44k (application/pdf)
Reply from e-pens Ltd
Thank you very much for your review.
If you ever need anything, please do not hesitate to contact us directly via our (English only) help desk here:
http://www.e-pens.com/helpdesk/
Best wishes
e-pens Ltd
Order came very quickly and was very good value for money, thnak you
Reply from e-pens Ltd
Thank you very much for your review, I am glad everything went smoothly
If you ever need anything, please do not hesitate to contact us directly via our (English only) help desk here:
http://www.e-pens.com/helpdesk/
Best wishes
e-pens Ltd
I bought an electronic pen from e-pens ltd some time ago and I have to admit I had some trouble with it. But the service I received from the company was superb. They asked me to send back the faulty part but I misunderstood and only sent part of it back. They then explained in more detail, what was needed and very quickly the entire unit was replaced. All emails were friendly and courteous and service was very speedy. I incurred not a penny of cost.
The replacement has been very satisfactory and there have been no further problems. I think I was just unlucky and would have no hesitation in buying from them again.
The e-pen is fantastic. I can take notes anywhere and upload them to my computer when I get home. It copes with anything commited to paper - not just writing but diagrams too. In effect it "memorises" something like a photocopy of the page you write on. And as long as handwriting is fairly legible, it can even convert it to digital text. I should imagine that for university students this pen would be invaluable.
In my opinion e-pens are a most trustworthy company who genuinely want to provide their customers with high quality goods and a good shopping experience.
Reply from e-pens Ltd
Thank you very much for your review, I am glad that you like it.
If you ever need anything, please do not hesitate to contact us directly via our (English only) help desk here:
http://www.e-pens.com/helpdesk/
Best wishes
e-pens Ltd
The e-pens mobile notes has been a life changer. I previously spend a great deal of time retyping meeting notes. Now I use this device and everything I write is stored as handwriting and converted to text (which makes it searchable for future reference). Would recommend the e-pen in an instant!
Reply from e-pens Ltd
Thank you very much for your review, I am glad that you like it.
If you ever need anything, please do not hesitate to contact us directly via our (English only) help desk here:
http://www.e-pens.com/helpdesk/
Best wishes
e-pens Ltd
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