Banner for Dyno-Rod - West Midlands

Dyno-Rod - West Midlands Reviews 

1,085
•
TrustScore 5 out of 5

4.8

Kensington Way, TF2 6NA Telford, West Midlands, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Superb service from professional but also super friendly technician Karl. Diagnosed the problem, discussed options and arranged for a quote to be sent. Really appreciated how flexible he was with his... See more

Rated 4 out of 5 stars

Really pleased with the service from Carl. He came out to unblock our drain and was friendly, professional and efficient from start to finish. He quickly identified the problem, got everything sorted,... See more

Rated 5 out of 5 stars

Easy to book online, lovely guy who called before the appointment to confirm the problem. Drain and septic tank cleared efficiently. Would definitely recommend and use again in the future. Thank you

Rated 5 out of 5 stars

Phoned on 04/10 (PM) to book a call out due to a blocked kitchen drain, a next day appointment was booked for us. Daniel attended within the specified time frame, he was very polite, courteous and a... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Kensington Way, TF2 6NA, Telford, West Midlands, United Kingdom

  • 0195 289 7081

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,085)

8,367 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ethan was fantastic

Ethan was fantastic and done a cracking job. Thank you so much.

26 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Mitchell Gatsby,

We are so happy to hear that you had a fantastic experience! Thank you for taking the time to leave us this wonderful feedback.

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

DYNO-ROD, PROFESSIONAL, PERSONABLE, RELIABLE.

DYNO-ROD inspired confidence in me, transporting the things I couldn't see into solid facts I could rely upon.
A pre-purchase CCTV survey was performed by a dynamic member of the team, who kept me informed of any new event while I went about my business. Within hours, the CCTV survey was completed. Unbelievably, I have the final report in my inbox this same afternoon, ensuring I can continue with my house purchase without delay.
A FANTASTIC result by a steadfast company. DYNO-ROD ensure swift, competitively priced, peace of mind.
I will not hesitate to use them again should anything else crop up in future.
Highest recommendation!

23 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Michelle Moore,

We're happy to hear that our team provided you with confidence and clarity during your CCTV survey. We appreciate your feedback regarding the swift and informative service, ensuring your house purchase proceeded smoothly. Thank you for your high recommendation; we're here for you in the future.

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Dyno-Rod came out to unlock a horribly…

Dyno-Rod came out to unlock a horribly blocked kitchen sink. The service was prompt professional and friendly. I couldn’t be more grateful and appreciative.

19 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Joe Miller,

We are so glad to hear that you were happy with the prompt, professional, and friendly service in resolving the blocked kitchen sink. We appreciate your gratitude.

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Great service

Great service right from booking online to completion of the job. Wouldn’t hesitate to use again but hopefully won’t have to!

17 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

We're happy to hear that you had a great experience with our service, from online booking to job completion. Thank you for your positive feedback; we appreciate it!

Rated 1 out of 5 stars

Avoid!!

Avoid!!! They do not know what are doing

15 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Abi,

We appreciate your feedback and regret that your experience was not satisfactory.

Rated 3 out of 5 stars

Much of the experience good but the way the site was left was disappointing

As per earlier reviews the office staff and engineers who attended to diagnose the problem and Chloe in the office were excellent. There must have been some lack of communication as the operatives who came to dig down to the soil pipe hadn't been told where to dig which caused some delay. When the location was given they were extremely hard-working with what was a really heavy job. But I was left with a seriously muddy terrace area and the lavatory door that had been taken off wasn't replaced (it was taken off early on so the people who finished the job would have needed to be told to replace it, not their fault). A jet wash would probably have sorted the mud; I wouldn't have minded paying a bit extra for the area to be cleaned up.

10 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

We appreciate your feedback. We're glad the office staff and engineers were helpful. We're sorry about the communication issue, the muddy terrace, and the lavatory door. We'll review our procedures to prevent similar issues in the future. Thank you for your time.

Rated 5 out of 5 stars

A fully satisfied customer

Excellent service. On time, resolved issue and gave advice to prevent further issues

9 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

We're happy to hear that our service resolved your issue effectively and provided helpful advice. Thank you for your positive feedback!

Rated 5 out of 5 stars

Fantastic Customer Service.

Pete from Dynorod West Midlands came out this morning. Absolutely fantastic service. Pete went above and beyond unclogging the sewage, he even found where the issue is which turns out it’s a SevernTrent water pipe that has burst. Pete even called SevernTrent and told them it’s their issue and to send someone out today!!
Thanks Pete for going above and beyond.

8 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Mel,

We're happy to hear that you received fantastic service. We appreciate that Pete went above and beyond to resolve the issue and assist you further. Thank you for your positive feedback!

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Pete from Dynorod (West Midlands) came…

Pete from Dynorod (West Midlands) came out to help my Mum with a blocked drain. He was extremely kind and helpful with her, and Mum asked me to pass on her appreciation (she doesn't have access to online review forms herself!) He really went the extra mile to help a customer, thank you.

4 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Kit Longstaff,

We appreciate you taking the time to share your mother's positive experience. We're so glad that Pete was helpful and kind while resolving the blocked drain. It's wonderful to know they went the extra mile!

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Good communication

Very happy with our visit. We were kept informed of ETA.

5 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

We're glad you were happy with your visit and appreciated being kept informed. Thank you for your positive feedback; it means a lot to us.

Rated 4 out of 5 stars

Dan was very proffesional polite and…

Dan was very proffesional polite and helpful.
He got the job solved pretty quickly and left everything tidy.
Great chap.

5 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Mrs. Linda Turner,

We appreciate you sharing your feedback! We're happy to hear that Dan was professional, polite, and helpful, and that the job was solved quickly and tidily.

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Rapid

Rapid, efficient response. Operator extremely polite and pleasant.
Recommended!

3 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Martin Withington,

We appreciate you sharing your positive experience! We're so glad to hear our response was rapid and efficient, and that you found our operator pleasant.

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Loo Blues! I called Dyno-Rod with a problem with…

I called Dyno-Rod with a problem with our church hall toilets. The company responded within an hour of calling and although I needed a second visit for a related problem the efficiency and politeness of the staff was exemplary.
I good job, well done. Highly recommended.

2 December 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Paul Hunt,

We appreciate you taking the time to share your experience. We're happy to hear that our response was prompt and efficient, and that you found our staff to be polite. It's great to know you recommend us.

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Fantastic very polite and helpful.would…

Fantastic very polite and helpful.would definite use again.

25 November 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Mitchell,

We're so glad to hear that you had a positive experience with our team. Thank you for your kind words; we appreciate your business!

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

From the first phone call

From the first phone call, to the guys coming out and helping, the staff were amazing and we can’t thank you enough. Highly recommend.

24 November 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Joanne Brotheridge ,

We're happy to hear that our staff provided amazing support from your initial call to the completion of the service. We appreciate your recommendation and thank you!

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Pete west Midlands

Pete, was very friendly,helpful and professional.
His experience is clear, going everything nessasery, I would recommend. Thank you Pete.

24 November 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Shirley Owen,

We appreciate you sharing your feedback. We're happy to hear that our employee was friendly, helpful, and professional. We appreciate your recommendation!

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Prompt and professional service

Peter came out and cleared the drains, he was friendly and explained everything to us. Clearly very knowledgeable and was able to tell us the reasons for the blockage and what to look out for. Very professional and would recommend.

20 November 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Donna,

We appreciate you sharing your positive experience. We're happy to hear that the engineer was friendly and explained the drain clearing process thoroughly. We're also glad they provided helpful information about the blockage.

Best wishes
Sam
Dyno-Rod

Rated 1 out of 5 stars

Not impressed at all

Not impressed at all. The guy spend 5 mins max trying to clear the drain with rods and said job was done and the job wasn't done as water was tricking not rubbing and had to get him to do the job properly and clear both sides of the drain. Very disappointed

Your response is not good enough. When my dad question why you were using our water rather than using your tank he said he would go then. What kind of customer service is that???

18 November 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

We appreciate you bringing this to our attention. We're sorry the service didn't meet expectations and that the drain clearing was not fully resolved initially. We'll review this to improve our service quality.

Rated 5 out of 5 stars

After trying to unblock my drains my…

After trying to unblock my drains my self with rods and having no luck
Called these guys from the moment my call was taken was very professional with answering questions and costs

Next morning engineer turned up while I was at work and completed the job after a few hours
My main reason for the review is just to praise the engineer who came to my house , he worked so hard in the pouring rain and completed the job
Unfortunately I didn’t get the guys name but Hopfully this review will get seen and relaid back to him
He’s a credit to your company

14 November 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Stephen Wilkes,

We appreciate you taking the time to share your experience. We're happy to hear that the initial call was handled professionally and that the engineer was able to complete the job despite the pouring rain. We will certainly pass along your kind words; it's great to know their hard work is appreciated.

Best wishes
Sam
Dyno-Rod

Rated 5 out of 5 stars

Quick, friendly, efficient

I booked online at 6pm on a Thursday evening and they came at 8am on Friday morning. The engineer was friendly and polite, really lovely man. Worked efficiently and quickly to unblock my outside drain. The payment process was simple - just paid on card over the phone. I had text updates and email confirmation and receipt instantly. Can’t fault it.

14 November 2025
Unprompted review
Dyno-Rod - West Midlands logo

Reply from Dyno-Rod - West Midlands

Katie Greenaway,

We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with the prompt service, the engineer's friendly and efficient work, and the simple payment process.

Best wishes
Sam
Dyno-Rod

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look