DuckyLuck Reviews 

379
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I have been golden goose for years. Today they stole $267 saying it was tied to a different bonus even though I had made deposits in between withdrawal requests. Never playing here again

Rated 3 out of 5 stars

So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... See more

Company replied

Rated 5 out of 5 stars

I’ve won many many times on duckyluck! My biggest win was $12,500 but I get wins of $1-3 thousand quite often. ( just to dumb to cash out most times lol) The Hosts go over & beyond to make your p... See more

Company replied

Rated 1 out of 5 stars

I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... See more

Company replied

Company details

  1. Casino

Written by the company

Welcome to DuckyLuck! Your home for the best online casino experience in the industry!


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2.5

Poor

TrustScore 2.5 out of 5

379 reviews

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2.5

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(379)

123 reviews in the last 12 months

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Rated 1 out of 5 stars

I won $13,000 and they absolutely will…

I won $13,000 and they absolutely will not give me my money!!! I have been trying for a month!

9 March 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Dear Lacenia,

We understand how important timely withdrawals are, and we want to help. Please note that all withdrawals must meet the bonus requirements before they can be processed. If there are any pending steps on your account, our support team would be happy to review them with you.

Please reach out to us directly at contact@duckyluck.ag or to our support team via Live Chat so we can assist you further. We appreciate your patience and look forward to resolving this for you.

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

Horrible

Horrible, they keep posting fake winners and believe me , Every bonus is horrible.
Its not a legitimate casino at all and they are ripping off people .
I recorded 2 hour gameplay and emailed it to the gaming board so they can investigate to ban this site in USA.

9 March 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello Rhet,

Thank you for sharing your experience.

We want to assure you that our games run on a certified Random Number Generator (RNG) to ensure fair outcomes.

Our bonuses are designed to cater to different play styles, and we always encourage players to review the terms to find the best fit for their gaming preferences. If you have concerns about your gameplay experience, we’d be happy to review your account and provide any clarifications. Please reach out to us directly at contact@duckyluck.ag or to our live chat support team to further assist.

We appreciate your feedback and are here to help.

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

They are a scale please listen to me…

They are a scale please listen to me when I tell u that they send you emails that u have money on their an then they told me it was a fave web site and then they promised me 100 dollars an turn around an said it only in free spends an then they didn’t give me that this is a casino that will say anything to get you just to come on there site an no one has ever won any money on this app

4 March 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello Mike,

Thank you for sharing your experience. We want to clarify that all official promotions and offers are listed directly on our website for transparency. If you received an email about a promotion that was not honored, it’s possible that it did not come from us.
We recommend always checking your account or reaching out to our support team to verify any offers.

If you have any concerns or need assistance, please contact us via Live Chat or at support@duckyluck.ag. We’d be happy to help!

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

Absolutely the worst THIEVES ever

Absolutely the worst ever! You will NEVER get paid by them! Super dishonest! STAY AWAY YOU HAVE BEEN WARNED!!

3 March 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello John,

We understand our withdrawal process did not meet your expectations yet we thank you for sharing your experience.
Our goal is to provide a smooth and transparent payout process, and we’d love the opportunity to look into this for you.

Please reach out to us directly at contact@duckyluck.ag or to our support team via Live Chat so we can review your account and assist you further. We’re happy to help!

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

Complete rip off

Complete rip off. As soon as you win and try to collect they say you have to wait 3 days. Came back the next day and it was a different casino. Wanted me to start over and all my data and winnings were gone.

25 February 2025
Unprompted review
Rated 2 out of 5 stars

Withdrawal delays, vague explanations

The good news is the claim of RNG seems legit, which raised my satisfaction level to 2 stars. As a reminder, the promos are just that. Easy to read the terms, if you gamble at all they terms beyond the headline do make sense. But .... there's an issue and it's a big one. They have restrictions on withdrawals in both frequency and amount. Worse yet, they often drag their feet even when a request falls within the restrictive terms. Explanations are merely excuses. Customer service chat the only contact option and terms like "per our established timelines" (even if already beyond) and "waiting on final audit" (how many times do you need to audit) or "third party" (when the request status hasn't changed). You'll hear them say "rest assured" over and over which to me soon has the opposite effect. As I write this I'm waiting on a Bitcoin withdrawal request that is 5 days old which they claim they will only sit on for 24-48 hours. You will be made to feel like you're being high maintenance when you start asking about it. I've gambled everywhere over the course of over 40 years and never encountered this. Slots and casino a related company and they do the exact same thing. I don't know what the real issue is.....but there's an issue. Creating trust issues for me.

28 February 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello David,
Thank you for sharing your experience. We’re glad to hear you recognize the fairness of our RNG and transparency of our promotions. While we do have processing timelines in place to ensure security and compliance, we understand that the wait time did not meet your expectation.
We’d love the opportunity to review your case further and provide any clarification possible. Please reach out directly to contact@duckyluck.ag to further assist you. Your trust is important to us, and we appreciate the time you took to share your concerns.

Rated 1 out of 5 stars

So….

So, I wrote a review about my negative experience on Feb 11, 25. My winnings were up to 22,000.00 + I thought about sending my info in today because trying to cash out for $2500 on my computer looked as if it might actually pay. I was too busy at work to fool with it but decided to play a favorite game tonight and saw my balance has been adjusted to $492 and the “customer care team” was busy three days ago trying to placate a bunch of pissed off players. I played that $492 down to .50 and it will sit there long after I’m dead and gone.

24 February 2025
Unprompted review
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Reply from DuckyLuck

Hello Chris, we’re sorry to hear about your experience and would love the opportunity to review this further. Please reach out to us at contact@duckyluck.ag so we can assist you.
Looking forward to your message.

Rated 5 out of 5 stars

You win real money…

First time playing ducky luck on 7/24/24 I made a $25 deposit and won $100; cashing out through bank wire my money was just setting in limbo so, as I read through the online comments I learned cashing out through my Cash app (Bitcoin) was the quickest and most efficient method of payment. You can create this for free. I received my winnings on 7/29/24.

Also, I played again on 8/14/24 and won $441 same cash out method. It usually take a few business days.

Update: 2/21/25 my current winnings $500 I will be receiving my deposit probably by Tuesday through Bitcoin. I will keep you all posted.... Best of luck!

20 February 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello Angelique,
Congratulations on your winnings! Thank you for kindly sharing your withdrawal experience with the community.
We hope you have many more Bitcoin withdrawals to come!

Rated 1 out of 5 stars

I won $3200 on a promotion

I won $3200 on a promotion . I earned 50 free spins and hit a jackpot. I was only allowed to keep $200 because the money was earned on a promotion. It’s false advertising and it should be illegal. I do not recommend this app .

17 February 2025
Unprompted review
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Reply from DuckyLuck

Hello Kasey,
Thank you for sharing your experience, we understand that your withdrawals expectations were not met and we understand that it can be disappointing to have withdrawal limits on promotional winnings. Our promotional offers come with terms and conditions, including a maximum cashout, which ensures fair play for all users. These details are always available in the promotion’s terms for transparency.

We appreciate you taking the time to share your feedback.

Rated 1 out of 5 stars

If I won give me my money!

After reading their responses to everyone’s complaints on these so called phishing emails they suggest block & flag. I’ve done that over 50 times!!! What are you going to do if we start sueing for our supposedly winnings huh?

15 February 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello Porsha,
We want to assure you that we are a legitimate casino; however, some third parties may attempt to misuse our brand in phishing scams. If you ever have concerns about the authenticity of an email or message, please reach out to our 24/7 live chat support for verification. We're always here to help!

Rated 1 out of 5 stars

I wish I had read all of these reviews…

I wish I had read all of these reviews before I gave them a penny of my money. I've won almost 20K and realize it's all a scam. I knew as soon as I tried to cash or even ask how to cash in some winnings. The bot has no idea what the term "customer service number" even means. Trying to navigate the "cashier" is a joke, it always says "amount required" even with that field filled in. I know the "customer care team" that will reply to this will never, ever do anything to help anyone recoup any winnings are even to get your deposit back. I guess I'll just let it ride and build up to who knows what. It was nice to dream when I thought I was dealing with a reputable company. Bypass this site, it's not legit even though they will try to tell you they are. They'll say, "we're sorry" but they offer no recourse. Go figure, live and learn

11 February 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello Chris,
We appreciate you taking the time to share your experience, we understand how frustrating it can be when encountering issues with withdrawals. We assure you that our platform operates legitimately, and we’re committed to providing a fair and secure gaming environment.

If you’re facing difficulties with the cashier system or need assistance with a withdrawal, we are here to help.
Please reach out to us directly via email to contact@duckyluck.ag, and we’d be happy to review your account and provide guidance.

We appreciate your feedback and hope to resolve this matter for you.

Rated 1 out of 5 stars

Scam - Avoid At All Costs

Even if this site is legit, their domain is sending millions of 'phishing' emails to people all over the globe and they've done nothing about it. Apparently I have $14,000 waiting for withdrawal and I've never used them or an affiliate

15 February 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello Rohan,
We would like to clarify that we are a legitimate casino, yet some third parties may use our brand image in phishing attempts.
If you ever have a concern on whether an email received came from us, you may contact us via live chat available 24/7.

Rated 1 out of 5 stars

Total SCAM!! Dont fall for the bs Deposit Promo's

Total scam and will hustle you with fake promos to get your money then never return a dime. They're great until you win anything then its too bad. Had over 7k in winnings hijacked.. I just wanted my own cash back.. 250 bucks.. and they refused to do anything at all. I've requested several withdrawls of my money and so far nothing has been paid.

13 February 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

Hello AA,
Thank you for sharing your withdrawal experience.
We understand the withdrawals timeframes may take longer than expected, please reach out to our customer support team available 24/7 via live chat or via email to contact@duckluck.ag so we can get this resolved as soon as possible.
We are looking forward to your response.

Rated 1 out of 5 stars

Casino that won't pay lies and cheats

I turned $50 into $300 when it was time to cash out they denied my documents after a month of not getting paid I gambled with the $300. I turned $300 into $1300
When it was time to cash out my $1300 I kept sending documents to get approved Passport, with pic of me holding it same with driver's license bank statement car insurance and more finaly after 2 weeks I get an email saying the Money wire to my bank is approved . $56 dollar fee .. fine another week went by and I was told the money was being wired next day I get an email saying I had canceled my request .. ???? I had not but my $1300 was bank in my casino account .. I contact support and they send there had been a system error and in order to get my money I had to repeat the process documents and all, OUTRAGOUS I complain and they push me to accept a Bitcoin payment I did not want to but I did I set up a wallet and sent them the url to deliver my Bitcoin. They said they sent the Bit coin but no money in my wallet .. I contact support and the sent me proof they sent they money to Blockchain I company I never heard of and with whom it is impossible to get human help/ They insisted that I gave then that url and that they could not recover the funds and called my a liar and said I provided a blockchain url ... Lucky duck /Casino X Are Thief's and cheats , NEVER TRUST THEM

In reference to the casino response it's all fake I reached out and they did not help just repeated the lie about me sending them a Blockchain URL to send my money too Horrible Scammers with no regard for the truth

19 January 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

We take payout concerns very seriously and apologize for any frustration you’ve experienced. Our goal is always to ensure a smooth and secure withdrawal process. If there was a miscommunication regarding your payment method, we’d be happy to review your case further. Please reach out to our support team so we can assist you in resolving this matter.

Rated 1 out of 5 stars

Scam alert do not play this casino

Just like most of us on here I should have read the reviews before I started playing with this casino. I deposited $100 received $100 bonus played it through really didn't win deposited another $100 really didn't win deposit another $100 won $700 try to make it withdrawal and for some reason the promotion I picked I have to pay $2,000 before I can make it withdrawal what a total scam so I played a BS game and still won without making a deposit and I still can't get my withdrawal. I called talking Stick casino to make sure you guys are affiliated and they said no they had no idea you using their name. Please if you're reading this do not sign up to this casino site it is a total scam you will never get your money look at all the people on here that still pissed off at this company. Hell if Trump is shutting down sites he might as well shut down this one.

21 January 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

We understand your frustration and appreciate your feedback. Our promotions have specific wagering requirements, which are outlined in the terms and conditions before opting in. We always encourage players to review these details to avoid any confusion. As for affiliations, we operate independently and do not claim any partnership with other casinos. If you have concerns about your account, our support team is happy to assist further.

Rated 1 out of 5 stars

I would give it 0 stars if that was an…

I would give it 0 stars if that was an option. First time using on line casino. You become a skilled user in first week and then they continue to send you emails with rewards to use but when you try to use them, you can't use promotions anymore once you become skilled. Big Scam. Don't use this casino.

18 January 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

We’re sorry to hear you’re disappointed. Promotions may have eligibility requirements, and we encourage players to review the terms to ensure they qualify. Our goal is to provide a fair and enjoyable gaming experience for all. If you need clarification on promotions, our support team is happy to help!

Rated 1 out of 5 stars

Shitty customer service

Shitty customer service. They change their bonus rules at their discretion. it took over two weeks for my first payout, though all my documents were in order.

8 January 2025
Unprompted review
DuckyLuck logo

Reply from DuckyLuck

We appreciate your feedback and apologize for any delays you experienced. While our bonus terms may be updated periodically, we strive to keep players informed of any changes. If you need further assistance with payouts or promotions, our support team is happy to help!

Rated 1 out of 5 stars

Spent several hundred dollars over the…

Spent several hundred dollars over the past few months but when I actually won I can't withdraw any of my money it's a total scam I'm falling in lawsuit against the company a class action so anyone that has the same problem that I do don't have to waste their money on the lawyer because I'm going to take care of the problem!

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Okay here my story

Okay here my story, I made a Bitcoin withdrawal on January 7th 2024 The amount was 2000.00. I assume that I would be paid in 48 hrs like this site said. Boy was I wrong I'm still waiting. January 13th. I contacted customer service same song and dance. I need to wait another 48 hrs. I think this is a scam. Thank God I only deposited 25.00. These days it's what it's cost for a double cheeseburger and onion rings at a fast food place. So I guess I go hungry. Lol I'll keep you posted.

13 January 2025
Unprompted review

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