Dualit Reviews 

Brilliant spares service. I have a 15 year old Dualit kettle. The spout filter failed. Dualit answered my query within a couple of hours, provided order details and sent me a replacement filter for £3, including postage. Then sent me a follow up receipt via the post. Dualit products may be more expensive, but they last and Dualit are happy to provide ongoing support. Absolutely brilliant - and pretty unique in this throw-away age. Other firms need to learn from them

We bought a Classic kettle a few years ago. Very disappointed to see Dualit have sold out like all the others -they misleadingly display the union jack prominently on the packaging but weasel words say "engineered" in UK. However product made in China probably very cheaply yet they still charge an arm and a leg for it. Lo and behold a few years later after the kettle has been failing to switch off when boiling for 9 months it has no failed completely. Not the plug/power source or fuse. Not water scale as our water is incredibly soft do things don't scale up here. I've read on line they only last 3 years some less. So sad as other UK made products like our toaster and coffee grinder have lasted donkeys years. won't be buying them any more. Well done Dualit, that's what you get for subcontracting out to cheap Chinese producers, in the long run it will do you irreparable harm. I hope it was worth it.

Bought a bean to cup machine back in November. As expected, a lovely well built machine and compared to other makes, really good value. Loved the machine and the coffee, even posting a five star review

Last month, the machine started to spew water and coffee out the nozzle head. The machine was always properly cleaned and descaled so unlikely to be a blockage

Contacted customer services via email. No reply. Used contact form and also follow up email. No apology for delay in replying just curtly told they deal with emails in order. My suggestion that they put an auto reply out to at least confirm they’ve got the message was ignored … every other company does this so not sure why Dualit can’t

The response was descale the machine (even though they’d been advised this had been done) and to poke cocktail sticks in the nozzle … did this still spewing water

Customer service agreed to collect machine and get it looked at and said the repair would be ‘fast tracked’

It was the Easter period so expected some delay but a week later still hadn’t had an update

Contacted customer service again … day later had a reply saying they’d chased this up with the repairs department who would be sending out a replacement

- no explanation as to what had gone wrong with the original machine
- no explanation as to why customer service don’t check on the progress themselves
- no apology about faulty machine

I dealt with the same representative throughout and their approach seems to be defensive, not accepting of feedback and not fully understanding what excellent customer service should look like

A goodwill gesture for the inconvenience would have been nice … some coffee perhaps … but nothing … no explanation, no ‘sorry we could have done better’

A good machine, but alas would no longer recommend Dualit due to their customer service

Perhaps I was unlucky with the person I dealt with

I purchased both the Dualit Lite Kettle and Toaster at end of 2011, both items are no longer fit for purpose, just after the warranty expired they started to not work properly. The Dualit Lite kettle will not turn off, I have followed the trouble shooting methods on Dualit website but it still will not turn off, I also purchased a spare part to repair but Dualit parts are not universal. The Dualit toaster never toasted evenly to start with, unfortunately both are destined for the recycle and landfill. First time I have purchased Dualit, my last Russel Hobbs toaster and kettle lasted over 8 years. Dualit are over priced and not premium quality as you might expect. And it would be nice if a company offered a repair service, such a waste of resources.

Have/had many Dualit toasters, kettles etc. The 7 year old kettles perspex side gauges started to crack so bought a new on last month but its so very noisy compared to the old one yet is identical model.
Very disappointing, sounds like a combustion engine on a bad day.

Update to review.
Further to a previous 1 star review about the Dualit Long Lite Toaster, having had 2 in 2.5 years which failed, Dualit replied asking me to contact them.

They asked me to return the latest toaster to fail, and although the whole process is a little time consuming etc. Dualit did replace the toaster, even though it was just outside their guarantee period. How long this one lasts remains to be seen, but the product does perform well when working, and Dualit I think give a 6 month grace period after a guarantee has expired where they will repair/replace a faulty product it seems. Only wish I'd realised it when my first one broke!

We had a problem with our refurbished Lite toaster . Called customer service and was immediately answered by a friendly member of staff, who after checking the problem promptly came back with some options. It left an impression that we were valued customers and that the our query was important to Dualit, so we decided to upgrade to a Classic Toaster. Will definitely recommend to family and friends.

Having always had a dome kettle and the same problem occurring several times . Just being out of warranty (funny that)! I am extremely disappointed when once again the same problem has happened the glass which shows how much water is in the kettle has cracked . I was informed it is out of warranty and not repairable ! Maybe time to choose a different make I have always been happy with Dualit service I have a toaster as well .

I’ve just read a review from a frustrated customer whose expensive Dualit Classic kettle developed a faulty switch when only just out of warranty - i feel your pain, and have learned the same expensive lesson the hard way re these Dualit products! That customer was wise to just purchase another kettle and decline the suggestion to mail the item to Dualit and potentially pay around £54 for a repair. My classic kettle developed exact same switch fault (doesn’t cut out when water boils - has to be manually switched off every time). I, regrettably, sent mine into their repair team and thus far have experienced the following;
-there are no local repair depts (i live in NWest England) so you have to package the kettle up and pay a significant carriage fee to get it delivered to Sussex
-it then takes them 2 days from receiving it (i have delivery date from Royal Mail tracking) to ‘log it on their system’
- from this point onward they tell you it could be a turn around time of up to 21 working days ( so probably nearer 4 weeks in terms of total real-time wait)
- not forgetting of course, this is just the time taken to inspect and produce a concluding report/confirm your repair fee. Presumably they will then be contacting me asking do i want to proceed - lord knows what the total wait will be in terms of actually getting a working kettle back in my possession.

Customers considering buying one of these overpriced kettles please heed this advice - if anything goes wrong with your kettle, even if it’s under warranty - this is the kind of endurance you will be facing.

My strong recommendation is to steer well clear!

Being fed up with mass-market toasters which toast bread unevenly and work erratically when heated up from cold -- we like our second slice -- we decided to splash out and buy Dualit.

Big mistake. It worked fairly well for a few months but now it toasts one side of the bread and not the other. We're reduced to turning the slices halfway through.

Just as an experiment we brought our ancient Morphy Richards from our attic reserve. Eight years old and it performs just as well as the Dualit. Much over rated and over priced in our view.

I'm surprised to see that Duralit toasters are still experiencing sticking timers which could burn your house down. Looking at reviews, the kettles are just as bad.

These items may be assembled in the UK but the timers are sourced outside the UK and seem of poor quality. I have a similar timer fitted to a Mazzer coffee bean grinder and it has been used several times a day for over 10 years without a problem. My duality one has failed and when it fails it fails unsafe.

Still, it's good to see that Duralit have finally acknowledged this problem and now advise people to stand over their toaster whilst using it, and disconnect it from the mains when not in use - really, who unplugs their toaster after every use?

I have a two-slice toaster that decided to misbehave. Even on high setting it doesn't toast my bread or when it does it only toasts one side. Contacted customer service who told me that the toaster has difficulty with toasting sourdough bread, granary bread and brown bread. Practically any bread I might buy. As an experiment I tried to toast a slice from a loaf of white sliced bread, something I don't usually eat. Still no luck. The reason apparently is that it cannot toast one slice,you must toast two slices whether you want to or not.
My view is that if this toaster struggles with so many things,types of breads as well as the quantity,it should be pointed out to the customer at the point of sale.

Our Dualit kettle has been on the go for a few years and recently we noticed a problem with the window glass. My husband contacted Dualit to ask about a replacement part. They said they couldn’t provide this part but offered to repair the kettle free of charge if we posted it to their service department. After a week we got the kettle back in good order (glass on both sides had been replaced) and it had been polished as well - looks brand new. I think this was fantastic service. We also have a Dualit toaster which has far outlasted any other toaster we’ve ever bought. I would not hesitate to buy a Dualit product again.

Dualit classic kettle makes water taste disgusting. It’s like reboiled water from an urn. Had it over a week and put vinegar, baking powder, all the tricks. Its like drinking plastic

Dualit jug kettle packed up a couple of month's past the 2yr warranty period, was told by Customer services that not repairable (on/off switch on kettle would not stay on)

Bought the kettle because our 20+ year old 4 slot Dualit toaster is still going strong and expected same quality.

Shame how things aren't what they used to be......

I bought a Dualit Kettle because I understood it was manufactured in the UK but have now discovered it was made in China. Having been disappointed with a range of Kitchen Aid products which we understood were made in the USA and after purchase, discovered they were also made in China. Products made in China are poor and do not last long. Very disappointed.

Thank you for your reply Dualit Company. Too many products are made badly in China from clothing to other products. The Dualit kettle we bought will not become unsightly as it is not coated with enamel by Kitchen Aid, which is all wearing off. This Dualit kettle is stainless steel and we hope will last us for several years. We have planned to purchase a toaster but only if it is made in UK as the Kitchen Aid toaster has been enamelled, also. Thank you.

I bought a DUALIT 1.5ltr kettle model JKT43 about 2 years ago. About 3 weeks ago I noticed water underneath the kettle after it had boiled. After inspection I found a leak in the window on the side of the kettle.
I researched this and found other customers had had similar issues. When I rang customer services they told me the kettle was not repairable and because the warranty had expired they could only offer me a discount on a new kettle as a good will gesture. I asked if this was a common problem and the agent did say there had been similar complaints about this kettle.

We bought a reconditioned toaster from Dualit in 2022 because we thought it would be high quality and repairable. It arrived not working and we've had problems with it on and off ever since. It's now on its second visit back to Dualit for repairs and we've just received a bill for £70 in parts and labour to fix it. Have decided to give up and buy a Rowlett toaster instead. One extra star because the Dualit customer services people are nice!

Paid approx. £130 for a kettle. Bought on the premise that it could be repaired economically and sustainably. So far 2 repairs. £50 per repair and in fact all other kettled we have owned have easily out lasted this one. But only that they were significantly cheaper. Customer Service did not seems to grasp why I was so disappointed.
Product fell short short of high expectations for a kettle at this price point.
In my opinion the kettle was not safe at all and did not turn off once boiling, filling our kitchen with steam. Intermittently the kettle would turn off before boiling.

Dear Dualit, your response confirms why I will not buy into your brand again. Why would a thermostat be required if the kettle is classed as an attended appliance? A thermostat is therefore a safety device in the eventuality of non attendance. The thermostat is a very basic part of the kettle, yet this is a common point of failure in your product. Irrespective of the guarantee period Dualit are responsible for the product in the market place which does not meet basic requirements and reasonable expectations. I will not buy into a brand which overlooks their product safety responsibilities.

Bought a coffee machine from them. The first machine started leaking after 18months. I initially assumed I wasn't descaling it enough so I bought another machine, exactly the same.
This time descaled it monthly. Almost at the year mark, stars to leak but I sent it to Dualit as it was under warranty. They didn't open the machine and want to charge me for the repair as claim I didn't descale it properly.