Drift Bridge Group - Audi Approved Epsom Reviews 

185
TrustScore 4.5 out of 5

4.7

Reigate Road, KT17 3LA Epsom, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A heartfelt thank you to everyone, and especially Agnieszka, for looking after us so wonderfully for nearly 15 years. ❤️ We’ve always felt valued and cared for, and we’re so grateful for the tr... See more

Rated 5 out of 5 stars

The service I received from Drift bridge Audi was brilliant from the initial enquiry to collection. I bought my car at a distance so had to rely on the sales staff for an accurate description of the v... See more

Rated 3 out of 5 stars

Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... See more

Rated 5 out of 5 stars

Great service and experience with Agi, who was extremely friendly, helpful and accommodating. We couldn’t be happier buying from her and with our new car. Sen & Sal


Company details

  1. Car Dealer
  2. Audi Dealer
  3. Honda Dealer
  4. Used Car Dealer
  5. Volkswagen Dealer

Written by the company

Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.


Contact info

  • Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom

  • 01737 300985

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.7

All reviews

(185)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Great salesman

Great salesman. Perfect balance between being knowledgeable about the car and giving us the time and space to be able to make a decision. Great communication, great service and a generally a hassle free service

8 October 2025
Drift Bridge Group - Audi Approved Epsom logo

Reply from Drift Bridge Group - Audi Approved Epsom

Thanks so much for the great review, Colin. We're really pleased to hear that you had such a positive experience and that our team struck the right balance between support and space. Enjoy your new Audi, and we hope to see you again in the future.

Rated 5 out of 5 stars
Drift Bridge Group - Audi Approved Epsom logo

Reply from Drift Bridge Group - Audi Approved Epsom

Thanks so much for the 5-star review, Steve! We're really pleased to hear that Paul and Milly were so helpful during your visit. We’ll be sure to pass on your kind words to them.

Rated 5 out of 5 stars

I recently bought a second-hand ID.3…

I recently bought a second-hand ID.3 from Drift Bridge and the whole process was smooth and straightforward. Adam was excellent throughout — he made everything seamless, kept me informed at every step, and delivered exactly on time. Really happy with the service and would definitely recommend Drift Bridge to anyone looking for a hassle-free car-buying experience!

6 October 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Thanks so much for the great review! We're really glad to hear you’re happy with your ID.3 and that Adam made the process so easy. We’ll be sure to pass on your kind words to him. Enjoy your new car, and thanks again for recommending Drift Bridge!

Rated 5 out of 5 stars

Jason was great to deal with

Jason was great to deal with, always clear about everything. A charming guy.

2 October 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi Ian, thank you so much for your kind words! We’re thrilled to hear that Jason made your experience a positive one. We’ll be sure to pass on your compliments to him – he’ll be delighted!

Thanks again for choosing Audi Approved Epsom.

Rated 5 out of 5 stars

Brilliant customer service and quality cars.

I have contacted Ryan to change my old tcross to a bigger car. I've been offered a few options and Ryan helped me to decide. Whole transition was very smooth and effortless. Within a week or so I had my new bigger car. Im very satisfied with Ryan and drift bridge customer service.

28 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi Ben, thank you so much for your kind words! We're thrilled to hear that Ryan and the Drift Bridge team could make your transition to a bigger car smooth and effortless. It’s great to know you’re enjoying your new car, and we really appreciate you taking the time to share your experience. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Used sale

Efficient service, a good deal delivered on time

26 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi John, thank you for your kind words! We’re delighted to hear that you found our service efficient and that your deal was delivered on time. We appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Jason Ouveroff- Made the whole process…

Jason Ouveroff- Made the whole process easy from start to finish. He communicated throughout the whole process with honesty and clarity.

The vehicle was immaculately presented, and as advertised. Jason could not do enough to help and delivered against the couple of things I asked to be done.

No hard sales tactics , just a great experience, very welcoming to both my son and dog, would not hesitate to recommend Audi Epsom and Jason.

I have a quality vehicle and am really pleased I made the 1.5hour journey to get it.

27 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Thank you for taking the time to share such a thoughtful review. We’re so pleased to hear that Jason made the process straightforward and welcoming for you (and for your son and dog too!). It’s great to know the journey was worthwhile and that you’re happy with your new vehicle. We’ll be sure to pass your kind words on to Jason. Enjoy the car, and we hope to see you again in the future.

Rated 5 out of 5 stars

Millie is a brilliant salesperson and a…

Millie is a brilliant salesperson and a very helpful and dedicated person.

24 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Thank you so much, Mr Gogar, for taking the time to share your feedback. We’re delighted to hear that Millie made such a positive impression and was able to help you throughout the process. We’ll be sure to pass on your kind words to her. Enjoy your Audi and we hope to see you again in the future.

Rated 5 out of 5 stars

Fabulous service

25 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Thank you so much for your kind words! We're delighted to hear you had a fabulous experience with us at Audi Approved Epsom. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

I would highly recommend this garage,as…

I would highly recommend this garage,as from start to finish Jason was helpful and informative. Nothing was to much and he even telephoned me 3 days later tp make sure I was happy with my new car and if Needed any help with anything .

22 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Thank you, Tina, for sharing such a lovely review. We’re so pleased to hear Jason was able to make the whole process smooth for you and that his follow-up call helped too. Enjoy your new car, and we’re always here if you need anything.

Rated 5 out of 5 stars

Communication was great…

Communication between us was great (Millie), the car was clean and prepped on time ready for my inspection and test drive.

22 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi Steve, thank you for the 5 stars. We’re really pleased to hear Millie kept the communication clear and that your car was ready as expected for inspection and test drive. Enjoy the new car and we hope to see you again in the future.

Rated 5 out of 5 stars

Showroom is a well presented area and…

Showroom is a well presented area and people we spoke to helpful and took time to assist us without pushing us to purchase a car

22 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Thank you, Richard, for the 5 stars. We’re glad you felt comfortable in the showroom and that the team were able to help without any pressure. We look forward to welcoming you back to Audi Approved Epsom in the future.

Rated 5 out of 5 stars

Excellent Customer Service on arrival

We were greeted immediately as we arrived by a sales person Conrad who was extremely knowledgeable about the models of Audi we were interested in

18 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi Janet, thank you for sharing your feedback. We’re delighted to hear Conrad made you feel welcome and was able to share his knowledge to help with your visit. We’ll be sure to pass on your kind words to him, and we hope to see you again soon.

Rated 5 out of 5 stars

The best…

Excellent service by Jason and great comms. Kept me in loop all the time and had all information on hand as and when needed and helped massively during the whole experience … very much recommended and I wouldn’t think twice before going back to them…

14 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi Waheed,

Thank you so much for your kind words! We’re thrilled to hear that Jason and the team were able to keep you informed every step of the way and make your experience smooth and enjoyable. Your recommendation means a lot to us, and we'll welcome you back to Audi Approved Epsom anytime!

Rated 5 out of 5 stars

Provision of good service

Conrad was very helpful and explained all the devices in the car and offered help in future if needed

17 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi Joseph,

Thank you so much for your kind words! We’re thrilled to hear that Conrad was able to provide helpful guidance and explain the features of your car. It’s great to know you feel supported, and we’re always here if you need any assistance in the future. Enjoy your vehicle!

Rated 5 out of 5 stars

Driftbridge Audi

I have been a customer of the Driftbridge Group for a number of years and most recently Driftbridge Audi.

Jason is a credit to the team and provided me with expert knowledge and advice to help me in making my choice of vehicle. Having gone to collect the vehicle, damage was noticed with Jason immediately jumping to action to ensure a remedy was in place before leaving.

The professional and personal experience that I received was a true example of why I return to Driftbridge!

11 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Thank you so much for your kind words and continued loyalty to Audi Approved Epsom! We’re delighted to hear that Jason was able to provide expert guidance and ensure everything was taken care of when you collected your vehicle. It’s always our aim to make the experience both professional and personal, and it’s wonderful to know that this reflects in your visits. We truly appreciate your support and look forward to welcoming you back to us in the future!

Rated 5 out of 5 stars

Sales person very helpful with the…

Sales person very helpful with the whole process and very easy

7 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi Paul,

Thank you so much for your kind words! We’re thrilled to hear that your experience with our team was smooth and helpful. Enjoy your Audi, and we look forward to seeing you again!

Rated 5 out of 5 stars

No pressure applied

No pressure applied. Helpful and informative staff

6 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Hi David,

Thank you so much for your kind words! We’re thrilled to hear you felt supported without any pressure and that our team could provide helpful and informative guidance. We really appreciate you taking the time to share your experience and hope to see you again soon!

Rated 5 out of 5 stars
Drift Bridge Group - Audi Approved Epsom logo

Reply from Drift Bridge Group - Audi Approved Epsom

Hi Clive, thank you so much for your kind words! We’re thrilled to hear that your experience with us was great. We look forward to welcoming you back to Audi Approved Epsom in the future!

Rated 5 out of 5 stars

Great Service

Jason was open , honest and helpful at every step. 2nd time I have bought from him. Very trustworthy. Found me exactly the car I was looking for.

8 September 2025
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Reply from Drift Bridge Group - Audi Approved Epsom

Thank you for the wonderful review. We’re so pleased to hear Jason was able to help once again and that you found exactly the car you were looking for. We really appreciate your continued trust and loyalty, and we’ll be sure to share your kind words with him.

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