Dreamstime Reviews 

2,358
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for its highly user-friendly interface, smooth website navigation, and a remarkably wide variety of amazing illustrations and photos. People also praise the exceptional customer service, noting that support agents always respond quickly and resolve billing or account problems very efficiently for everyone. Some people were dissatisfied with unexpected credit card charges and the confusing conditions of the promotional free trial, noting that the included preview images featured heavy watermarks. Reviewers additionally mentioned that certain practical features like account deletion, password setup, and the contributor upload process can sometimes feel overly complicated and quite frustrating.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some consumers report that the... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is intuitive, easy to... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Payment

People report ambiguous experiences with payment, highlighting mixed interactions with billing and... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional experiences, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good pics, but not easy to get hold of artist to give him/her credit. Not even in ones I've downloaded. That should be easily fixed. Sent email about this, sorry but easier instructions or help to not... See more

Rated 4 out of 5 stars

I have only one complaint. Last year they deleted one of my most popular images that had been up on their site for years without saying a word. I uploaded it again. That one was also deleted so I wrot... See more

Company replied

Rated 4 out of 5 stars

From a creator's standpoint, the earnings and provisions are decent, the site has easy-to-use functions and is very overlookable. However on the downside, there is still no possibility to arrange i... See more

Company replied

Rated 4 out of 5 stars

Overall, I like almost everything. Fast verification, fast payouts, user-friendly website. I don't like that you have to upload the additional vector file separately, which takes a lot of time. And... See more

Company replied


Company details

  1. Online Marketplace
  2. Photography Service

Written by the company

Stock photography community providing high quality stock photos and stock images. Free photos added weekly.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2,358)

349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Reliable Platform for Quality Stock Imagesen a reliable platform…

Dreamstime has been a reliable platform with a wide selection of quality images at reasonable prices. The site is easy to use, and downloading images is straightforward. While search results can sometimes feel repetitive, the overall experience is smooth and efficient. A great resource for content creators and designers.

8 January 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

Excellent Customer Service

The customer service and technical team were incredibly helpful and quick to respond in helping me. I would highly recommend working with them.

7 January 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 3 out of 5 stars

Payout are too low

Payout are too low. almost all are .35 cents and a larger payout is rare. I sell a larger volume on Adobe and average around .65 per pay out. The ease of uploading and the lack or rejection's is the only thin k that keeps me up loading. I know of a couple fellow contributers who have quit uploading to dreamstime. I quit up loading and pulled all my images off of Shutterstock when they changed to a teir system that really lowered payouts.

6 January 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hi Scott, thanks for the detailed feedback.

Just to add some context: an average payout around $0.35 per download is actually quite competitive compared to many other agencies—especially for subscription downloads, where royalties are often lower across the industry. Larger royalties do tend to be less frequent because they usually come from on‑demand/credit purchases or extended licenses.

That said, we understand your point, and we’d be happy to look at your recent sales mix (subscription vs. on‑demand/extended) and your portfolio to see if there are ways to increase the share of higher-paying downloads. If you’d like, send us your Dreamstime username via reviews@dreamstime.com and we’ll take a look.

Rated 3 out of 5 stars

Dreamstime review

worldwide coverage

7 January 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thanks for your review and for highlighting our “worldwide coverage.”

To help us (and other customers) understand your experience, could you please add a short comment with what worked well and what, if anything, didn’t meet your expectations? If there was an issue, we’d really like the chance to fix it.

If we can resolve everything to your satisfaction, we’d also appreciate it if you could consider updating your rating to reflect the final outcome. You can reach us at [support email/contact link] with your order/account details.

Rated 5 out of 5 stars

World Class

They don't confuse things by changing the way you get around the site continually. I always know I can get in, get what I want and be out again. They have world class photographers and loads of great images! Thanks!

6 January 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

My Good Experience with Dreamstime

On the first place on Dreamstime the image quality is excellent. You can find different images on different genres in one place. There are periodical competitions and also there are different blogs on different topics related to photography. So if one is seriously learning photography, he/she will find useful tips from those blogs.
Also there are plenty of vector images which you can download and use them wherever you want.
As a contributor its a great experience with Dreamstime because when you upload your images, there are user-friendly tips and information on how to upload an image , what are the sizes, and all that.

6 January 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 4 out of 5 stars

I have only one complaint

I have only one complaint. Last year they deleted one of my most popular images that had been up on their site for years without saying a word. I uploaded it again. That one was also deleted so I wrote them. I never got an explanation as to why. Other than that I have no complaints. My photos are usually approved promptly and I received payment shortly after requesting they send it. I didn't keep a record of the exact date of the experience but believe it was sometime in 2024.

1 January 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thanks for your review and for sharing both the positive experience and the issue you ran into.

We’re sorry that one of your top images was removed without a clear explanation—especially after it had been online for years and then was deleted again after re-upload. That’s not the experience we want you to have, and we understand how frustrating that is.

In some cases, older files can be removed due to updated licensing/compliance requirements, a rights/ownership concern, or a system/DMCA-related flag, but you should always be given a reason (or at least a case reference) when you ask.

If you’re willing, please contact us at reviews@dreamstime.com with your contributor username and either the image ID(s) or the filename/title. We’ll look up the moderation history and tell you exactly why it was taken down, and whether it can be reinstated or what changes are needed to keep it online.

We’re glad approvals and payouts have otherwise been smooth, and we appreciate you working with us to get this resolved.

Rated 5 out of 5 stars

Best Customer service from Kimberly

I have been in the Costumer Service industry for over 42 years. This morning, I spoke with Kimberly, who was very patient, friendly, professional, and knowledgeable with my requests. She is one of the best Customer Service Representatives that I have ever communicated with. Please ensure that she is recognized for being so awesome . She is a true asset to Dreamstime. Thank you~

31 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for sharing your positive experience with Kimberly! We're thrilled to hear she provided you with exceptional service. We'll make sure she receives the recognition she deserves for her dedication and professionalism. Your feedback is greatly appreciated and motivates us to continue delivering outstanding support. Thank you for being a valued part of our community!

Rated 1 out of 5 stars

Absurd and unjustifiable minimal withdraw limit

Dreamstime's $100 minimum withdrawal limit is absurd, unjustifiable, and abusive. I stopped uploading photos here years ago because of this and was just waiting for my balance to reach $100 to withdraw, remove all my photos, and never return.

31 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm sorry to hear about your frustration with our withdrawal policy. We understand how this can be frustrating, and we appreciate your feedback. Please know that we’re always reviewing our policies to better serve our community. If you have any additional concerns or suggestions, feel free to reach out to our support team. Thank you for your contributions.

Rated 3 out of 5 stars

I don't have sales this year

I don't have sales this year, but I still like the website and recommend it to others.

30 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thanks for your review and for recommending our website.

We’re sorry to hear you haven’t had any sales this year. If you’d like, we can take a quick look at your account and suggest ways to improve visibility (e.g., pricing, keywords/titles, categories, portfolio coverage, and promotions). Just send us your username or a link to your profile via [support email/contact link].

If our tips help and your results improve, we’d really appreciate it if you considered updating your rating later to reflect your experience.

Rated 4 out of 5 stars

Dreamstime is my favourite photostock

I really like Dreamstime. The interface is very convenient, it is easy to upload photos, there is an application for authors - this is a huge plus. Almost all photos are accepted without problems and very quickly, and even those that were rejected can be re-uploaded after correction. The percentage of those photos that were not accepted is negligible. Furthermore, the support service really helps and answers questions normally, not with formal replies. Once they helped me a lot in difficult circumstances and at my request they sent me my money that I had in my account, although at that time I had not yet reached the minimum amount for withdrawing funds. The support service went to meet me and helped. For which I am infinitely grateful. The only thing I wanted more was for my works to sell better and more often, it would motivate me even more. I only have three sales now, but I want more. Thank you.

25 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review.
Good luck with future sales!

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