Dreamstime Reviews 

2,358
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for its highly user-friendly interface, smooth website navigation, and a remarkably wide variety of amazing illustrations and photos. People also praise the exceptional customer service, noting that support agents always respond quickly and resolve billing or account problems very efficiently for everyone. Some people were dissatisfied with unexpected credit card charges and the confusing conditions of the promotional free trial, noting that the included preview images featured heavy watermarks. Reviewers additionally mentioned that certain practical features like account deletion, password setup, and the contributor upload process can sometimes feel overly complicated and quite frustrating.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some consumers report that the... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is intuitive, easy to... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Payment

People report ambiguous experiences with payment, highlighting mixed interactions with billing and... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional experiences, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good pics, but not easy to get hold of artist to give him/her credit. Not even in ones I've downloaded. That should be easily fixed. Sent email about this, sorry but easier instructions or help to not... See more

Rated 4 out of 5 stars

I have only one complaint. Last year they deleted one of my most popular images that had been up on their site for years without saying a word. I uploaded it again. That one was also deleted so I wrot... See more

Company replied

Rated 4 out of 5 stars

From a creator's standpoint, the earnings and provisions are decent, the site has easy-to-use functions and is very overlookable. However on the downside, there is still no possibility to arrange i... See more

Company replied

Rated 4 out of 5 stars

Overall, I like almost everything. Fast verification, fast payouts, user-friendly website. I don't like that you have to upload the additional vector file separately, which takes a lot of time. And... See more

Company replied


Company details

  1. Online Marketplace
  2. Photography Service

Written by the company

Stock photography community providing high quality stock photos and stock images. Free photos added weekly.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2,358)

349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As an author

As an author, I will say that I am very satisfied with the speed of receiving royalties.

20 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

I've just rated Dreamstime a well-deserved 5 stars for its creator-first efficiency and rewarding exclusive program.

I've just rated Dreamstime a well-deserved 5 stars. As a creator, their platform genuinely feels like it was built with us in mind.

The standout feature is their lightning-fast content review system. The almost zero waiting time for approval is a game-changer—it keeps my workflow moving and motivation high.

The technical side is equally impressive. The FTP uploading system is robust and reliable, and the dual metadata collection (through their smart AI and embedded file data) saves me hours of manual entry. It’s clear they invest in smart tools that respect a contributor's time.

Beyond the tools, being invited to be an exclusive contributor was a true honor. It shows they value and recognize their creators, fostering a real sense of partnership. While I'm still eagerly awaiting my first sale, the platform's professionalism and support give me great confidence and hope for the future.

For any creator looking for an efficient, modern, and respectful stock platform, Dreamstime is a top-tier choice. Highly recommended.

18 December 2025
Unprompted review
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Reply from Dreamstime

thank you for your review

Rated 4 out of 5 stars

Overall good with some minor flaws

From a creator's standpoint, the earnings and provisions are decent, the site has easy-to-use functions and is very overlookable.
However on the downside, there is still no possibility to arrange images of one theme in albums (only lightboxes that don't follow the same logic), which is a standard with all competitors I've tested in the past. Furthermore, the upload AI sometimes does strange things. But what is really annoying is that the description field can neither handle special characters, nor is the maximum amount of characters stated. You'll simply notice at some point that half the text is cut off. I for one found a workaround for the issue, but it always adds an extra effort.

This is something I wish to be improved in the future to make contributing easier.

17 December 2025
Unprompted review
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Reply from Dreamstime

Thank you for your review!

Rated 1 out of 5 stars

Eh wtf?

I wanted to download a vector EPS map. I selected EPS from the download options and was then directed to the purchasing page, which included a 7-day trial option. I chose the trial, created an account, and entered my bank details without any issues.

However, when I returned to the page to download the EPS vector file, the option had disappeared. In fact, the EPS option was missing from every item on the site. Even after logging out, the option still didn’t reappear. Trying a different browser had no success either.

I eventually had to access the site from a completely different IP address for the EPS download option to show up again but of course when i logged in again it had gone. It seems Dreamstime doesn't want me to download vector files at all.

A very frustrating waste of my time.

EDIT after response: It doesn't make it clear that I will not be able to download any vector files, so it was a complete waste of time me setting up an account. Then to compound the problem you remove the option even for when I'm logged out, logging my IP address and preventing me seeing the option based on that. What is really stupid is if you hadn't been so underhand about it and made it clear to begin with I would have gone ahead and bought it but as there was no way of doing so, I bought it elsewhere.

17 December 2025
Unprompted review
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Reply from Dreamstime

Hi,

Thank you for contacting Dreamstime.

The free trial allows you to download high resolution images for test purposes. These images are watermarked and you can use them in comps and mock-ups.

Additional files(vector / EPS / AI / CDR ) are not available for download in free trial.

To use the images in final projects, you need to license them and upgrade to a commercial plan.


You can do it here: https://www.dreamstime.com/credits


Once you upgrade here , you get 15 images at no additional cost for the first month.

https://www.dreamstime.com/securecredits2.php?subscriptionid=818&packagetype=0


You will be able to get the non-watermarked files for free and re-download them as such from your download archive.

Rated 4 out of 5 stars

Fake 7/6 days so called free trial .

Fake 7/6 days so called free trial .. to get you card detail.. The free trial wont let you use any of your free credit without getting a paid subscription = Misrepresentation bad practice .
If your are courageous to continue and get a paid subscription, and even there nothing works.
A real scam.. and a disgrace tor people making art using there service to license it.

edit: I read your reply.. Still trying to be able to download some art while having 2 subscriptions and plenty of credit.. sill ask me to sell me the same subscription I already subscribed twice..

Edit 2: (change note from 1 to 3 stars) after contacting the support I was able to get a refund.. The buying process is really confusing it states you have credits but they are not the same credits that the one used to buy image rights to dl.. not sure if I fully understand how it works.. you guys really should make it simpler for people willing to pay.

Edit 3: bump to 4 stars.
so here is the deal there web site is pretty bad, it really hard to understand what you need to pay, what substitution do.. etc.. either I stupid or it is deliberately confusing .
BUT after I complained, there customer support (based in the US) was just perfect. So while I still think there web site is a 2, or 3.. They are not a scam and there support is actually very helpful ah hyper reactive

14 December 2025
Unprompted review
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Reply from Dreamstime

Hello DR Worm,

Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration you experienced with our free trial and subscription process.

We’d like to clarify how our free trial works. It provides users the opportunity to explore our vast library of stock photos without immediate charges. To continue enjoying our services after the trial, the subscription does automatically renew. However, you can turn off the auto-renewal feature at any time during the trial period to avoid any charges.

Our intention is certainly not to mislead; rather, we hope to provide a seamless experience for creatives looking to license high-quality images. It’s important to us that our users feel supported, so if you encountered any issues during your trial or subscription, our customer service team is ready to assist and resolve these for you.

We value your input and are committed to improving our service. Please feel free to reach out directly to us at reviews@dreamstime.com, and we’ll be more than happy to help address your concerns.

Warm regards,
The Dreamstime Team

Rated 3 out of 5 stars

Unfortunately

Unfortunately, I can't give a high rating because of the small number of sales. Now I don't work much, but before I uploaded works regularly, but sales were also small. But working and uploading with you is very convenient and pleasant. I wish you and me success!

11 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hello Oksana,

Thank you for sharing your thoughts and for being a valued contributor. We understand that the number of sales might be lower than expected and appreciate your candid feedback.

We’re thrilled to hear that you find our platform convenient and pleasant to use. Rest assured, we are continually working on initiatives to increase exposure and sales for our contributors’ work.

Wishing you much success as well, and we’re here to support you in any way we can. If you have any suggestions or need assistance, please don’t hesitate to reach out to us a office@dreamstime.com

Warm regards,

The Dreamstime team

Rated 1 out of 5 stars

SCAMMERS

SCAM AVOID. STOLE £23 FROM MY BANK WITHOUT PERMISSION

11 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hello Joshua,

Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration you experienced with our free trial and subscription process.

We’d like to clarify how our free trial works. It provides users the opportunity to explore our vast library of stock photos without immediate charges. To continue enjoying our services after the trial, the subscription does automatically renew. However, you can turn off the auto-renewal feature at any time during the trial period to avoid any charges.

Our intention is certainly not to mislead; rather, we hope to provide a seamless experience for creatives looking to license high-quality images. It’s important to us that our users feel supported, so if you encountered any issues during your trial or subscription, our customer service team is ready to assist and resolve these for you.

We value your input and are committed to improving our service. Please feel free to reach out directly to us at reviews@dreamstime.com, and we’ll be more than happy to help address your concerns.

Warm regards,
The Dreamstime team

Rated 5 out of 5 stars

Very good experience

Very good experience, I'm a contributor since 2008 and never had a problem, keep up the good job!

10 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review

Rated 2 out of 5 stars

Dreamstime Contributor Program – A 17-Year Honest Review

I joined Dreamstime as a contributor back in 2008, and the experience started on a promising note. In the early years, my portfolio received steady visibility and consistent sales, which gave me confidence in the platform. However, things changed drastically over time.

Despite continuing to upload quality photographs and illustrations — many of which perform extremely well on other major stock platforms like Shutterstock and Adobe Stock — my results on Dreamstime declined sharply. Sales slowed to one per month, then one every few months, and eventually became so infrequent that it felt like the platform’s algorithm no longer surfaced my work at all.

After 17 years on Dreamstime, my total earnings still sit at just $78.53. To put that into perspective, the same type of content has generated far more returns elsewhere. The platform’s unusually high payout threshold only adds to the frustration, especially when most competitors allow contributors to withdraw at much lower amounts.

I’ve experimented with keywords, descriptions, categories, and trends — but nothing has improved visibility or sales. At this point, it’s hard not to feel that Dreamstime simply isn’t contributor-friendly anymore.

In my experience, Dreamstime may have been a solid platform in the late 2000s, but today it lags significantly behind other agencies in both exposure and earnings potential. For new contributors evaluating where to invest their time and creative energy, Dreamstime would not be my first recommendation.

9 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hello Ajugia,

Thank you for sharing your detailed experience and for being a dedicated contributor over the years. We're sorry to hear about the challenges you've faced and truly appreciate your honest feedback.

We're continuously working to improve our platform and the visibility of our contributors’ work. Your insights about the payout threshold and sales trends are invaluable, and we’re actively looking into ways to enhance the contributor experience.

We understand your frustration and are committed to making Dreamstime a more rewarding place for artists. Please feel free to reach out to us at office@dreamstime.com if there are specific areas where you believe we can improve, or if there’s anything we can assist you with directly.

Thank you again for your contributions and for being part of our community.

Best regards,
The Dreamstime team

Rated 5 out of 5 stars

I use stock images to capture…

I use stock images to capture characters for my writing. So having the ability to search on specific genres and models is very useful. The same is true for the photographers as well.

8 December 2025
Unprompted review
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Reply from Dreamstime

Thank you for your review

Rated 3 out of 5 stars

Bad upload process

The upload process for contributor is out of date, old fashion, not smart, annoy >>> Need to improve UX. When the world is moving, thanks God, Dreamstime is still in its dream

3 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hello Tuan,

Thank you for your feedback on our upload process for contributors. We’re sorry to hear that your experience hasn’t been satisfactory.

Your insights are invaluable as we aim to continually enhance our platform. We recognize the importance of a user-friendly upload process and are actively working on updates to improve the experience for our contributors.

We appreciate your patience and are grateful for your contribution to our community. If you have specific suggestions or additional feedback, please feel free to reach out directly at office@dreamstime.com

Thank you for helping us grow and improve.

Best regards,

The Dreamstime team

Rated 5 out of 5 stars

Selling photos on Dreamstime

I have been selling photos on Dreamstime com for around 10 years and are happy with the company. Their payout system is always quick and efficient. An increase in sales commission paid would be appreciated.

6 December 2025
Unprompted review
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Reply from Dreamstime

Thank you for your review.

Rated 5 out of 5 stars

Quality & Variety

The quality and extensive variety helps make my job of finding quality graphics so much easier.

3 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 2 out of 5 stars

Photos don’t appear in search results despite keywording

Despite typing in the exact keywords used in the title and description, several of my photos never appear when searching, even after looking through a thousand results.

Dreamstime answer is a form letter answer. The photos I’m speaking about have been posted for months…

2 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hi,

Please allow few days for your image to be indexed and then repeat the search.

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