Dreamstime Reviews 

2,358
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for its highly user-friendly interface, smooth website navigation, and a remarkably wide variety of amazing illustrations and photos. People also praise the exceptional customer service, noting that support agents always respond quickly and resolve billing or account problems very efficiently for everyone. Some people were dissatisfied with unexpected credit card charges and the confusing conditions of the promotional free trial, noting that the included preview images featured heavy watermarks. Reviewers additionally mentioned that certain practical features like account deletion, password setup, and the contributor upload process can sometimes feel overly complicated and quite frustrating.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some consumers report that the... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is intuitive, easy to... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Payment

People report ambiguous experiences with payment, highlighting mixed interactions with billing and... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional experiences, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good pics, but not easy to get hold of artist to give him/her credit. Not even in ones I've downloaded. That should be easily fixed. Sent email about this, sorry but easier instructions or help to not... See more

Rated 4 out of 5 stars

I have only one complaint. Last year they deleted one of my most popular images that had been up on their site for years without saying a word. I uploaded it again. That one was also deleted so I wrot... See more

Company replied

Rated 4 out of 5 stars

From a creator's standpoint, the earnings and provisions are decent, the site has easy-to-use functions and is very overlookable. However on the downside, there is still no possibility to arrange i... See more

Company replied

Rated 4 out of 5 stars

Overall, I like almost everything. Fast verification, fast payouts, user-friendly website. I don't like that you have to upload the additional vector file separately, which takes a lot of time. And... See more

Company replied


Company details

  1. Online Marketplace
  2. Photography Service

Written by the company

Stock photography community providing high quality stock photos and stock images. Free photos added weekly.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2,358)

349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

“Excellent experience! The platform is easy to use, uploading photos is smooth, and the overall process is very professional. Highly recommended for photographers.”

7 March 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 4 out of 5 stars

Good range of videos and illustrations

Good range of videos and illustrations. Sometimes downloads are not easy or disrupted. Most often everything works well. Suggestion to bring more flexibility about exchanging an image for a video for example may be very useful. Over all satisfying experience. This has enhanced my possibilities for creative presentations and expressions.

4 March 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 2 out of 5 stars

Unfortunately

Unfortunately, I haven’t had any sales. Only one image sold in a year, while on other stock platforms the situation is completely different.

4 March 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm sorry to hear about your experience. It must be frustrating to see such differences in sales. If you haven’t already, consider reviewing your keywords and descriptions to enhance visibility. Additionally, our support team is here to help with any strategies or insights that might improve your sales performance. Thank you for your patience and contribution.

Rated 5 out of 5 stars

Good Yes

Good Yes, I have been using it for a long time. I want the videos or photos I have to come up in search so that I can benefit from them. Thank you.

6 March 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 1 out of 5 stars

Bait and switch - HARD

I have never, ever, ever seen a more blatant example of bait and switch. Working on a project for a party my wife is planning and on a DIFFERENT site got a popup offering me a one-week free trial. OK. Signed up, gave my credit card info and as soon as I tried to download some images, it informed me I didn't have enough credits. I needed to spend $31 for my free trial to work.

1 March 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm sorry to hear about your experience. It sounds incredibly frustrating, and I understand your concerns. Free trials should be straightforward, and we apologize for any confusion. Please reach out to our customer service team so they can address this issue directly and assist with any billing concerns you have. Your feedback is important to us, and we’ll work to improve our communication and processes.

Rated 5 out of 5 stars

I had accumulated a sum for withdrawal

I had accumulated a sum for withdrawal, I requested a payment and three hours later my money was already in my Payoneer account! :) It's very fast and cool!

25 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

One of the most popular platforms for…

One of the most popular platforms for selling photo and video content. I'm very pleased that they accept generative content, but it's high-quality. They've now launched the Exclusive program. The payouts are much higher. Thank you for existing and allowing authors to earn money during these difficult times.

27 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 4 out of 5 stars

I have been contributiUser-Friendly Platform That Could Improve Contributor Exposureng to Dreamstime…

I have been contributing to Dreamstime for some time, and overall I have a positive impression of the platform. The interface is clean and user-friendly, making navigation simple and intuitive. The upload process is well organized and easy to understand, which saves a lot of time. I also appreciate the AI assistance features that help with keywords and descriptions — it definitely makes workflow more efficient.

Another strong advantage is the exclusivity option for contributors, as well as the frequent photo contests. These opportunities motivate creators and make the platform feel active and engaging.

However, there are also some aspects that I find frustrating. Despite having a solid and carefully curated portfolio, the visibility of my page seems extremely low. Sales occur very rarely, and it is difficult to understand why the exposure is so limited. It would be helpful to have more transparency regarding how search ranking and visibility work.

Additionally, I do not fully understand why some of my model releases are rejected. All releases are properly completed, signed, and attached according to the guidelines, yet they are occasionally declined without clear explanation. More detailed feedback in such cases would be highly appreciated.

Overall, Dreamstime is a good platform with strong potential, but improving transparency in visibility and review decisions would significantly enhance the contributor experience.

27 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you, Дима, for your detailed feedback and for being a valued contributor to Dreamstime. We're glad to hear that you appreciate our user-friendly interface and AI assistance features. Your praise for our exclusivity options and contests is much appreciated as well.

We understand your concerns about visibility and sales, and we're continually working to improve transparency in search rankings and contributor exposure. Regarding the model release issue, we're committed to providing clearer feedback to help you understand any rejections.

Your insights are invaluable, and we'll strive to enhance the overall contributor experience. Thank you for your continued support and contribution to our community.

Rated 2 out of 5 stars

I am very dissatisfied with the…

I am very dissatisfied with the decision to move my 4-year-old images that have not been sold on Dreamstime into the free section. I do not agree with this policy.
These images may not have sold on your platform, but they are selling on other stock agencies. The low sales performance is related to your marketplace, not to the quality or relevance of my content.
Giving my work away for free without my consent devalues my portfolio and my effort as a contributor. I expect fair treatment and respect for my intellectual property.

27 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm sorry to hear about your experience. It’s important to us that contributors feel their work is valued. We understand your concerns about the policy and its impact on your portfolio. Your feedback is invaluable, and we’ll make sure it’s shared with our team. Please reach out to our support team so we can discuss this further and explore options to better meet your needs. Thank you for your dedication as a contributor.

Rated 5 out of 5 stars

I am an amateur photographer based in pekanbaru, riau province

I am an amateur photographer based in Indonesia, located in the Riau Province of Sumatra, in the city of Pekanbaru. My hobbies include traveling and photography, and I enjoy uploading photos to social media. On Dreamstime, we can upload our photos and sell them. In addition, we can also upload AI photos to Dreamstime, and the upload process is very easy.

27 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

Amazing service

I used your site for like two months and paid for four since i kinda forgot somehow i had it
So i asked to cancel and your employee went out of his/her way to refund me the last two months
You kept me hooked if i need your service again..which might be soon
What a great service
Thank you

25 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 1 out of 5 stars

I am a long-time contributor on…

I am a long-time contributor on Dreamstime and I am facing these issues:
Uploading titles and tags is very difficult, especially for multiple images at once.
A large number of my images (sometimes 50–100) get rejected due to reviewer mistakes. I receive messages saying the images were “selected by mistake” and are now rejected, with a request to re-upload them. This clearly shows an error from the review team and wastes a lot of contributor time.
Also, when I was new, I uploaded many similar images without knowing their market value. Now I want to delete those low-value and similar images permanently from my portfolio, but there is no easy bulk option.
Please improve review accuracy, upload workflow, and provide better tools for managing and deleting multiple images.
Thank you.

1 September 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for sharing your experience as a long-time contributor. We appreciate your dedication and understand the frustrations you've encountered.

Improving the process for uploading titles and tags, especially in bulk, is important, and your feedback will be shared with our team. We're also sorry about the reviewer mistakes and the inconvenience they cause. We'll work on enhancing our review accuracy to prevent such errors.

Regarding the management of similar images, we understand the need for a more efficient bulk deletion option and will consider this in our platform improvements.

Your insights are invaluable to us, and we're committed to making these processes smoother for you and all contributors. Thank you for your continued support and patience.

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