Dreams Reviews 

114,964
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 13,350 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall journey. Customers frequently praise the staff for being exceptionally helpful, friendly, and deeply knowledgeable, guiding them patiently through every single step of the purchase. Shoppers also appreciate the high quality products and the comfortable showroom environment, which makes finding the perfect mattress an absolute pleasure. Some reviewers were not happy with delivery services, experiencing unexpected schedule changes, communication gaps, and postponed arrival dates. People noted that ordered items often arrived late, remained out of stock, or faced repeated rescheduling issues that caused considerable frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful, professional,... See more

Product

Clients share positive opinions on product quality, highlighting comfortable and excellent mattresses.... See more

Delivery service

Users describe positive interactions with delivery_service. Many customers mention that items were delivered... See more

Service

Reviewers mention positive feedback about service, noting that staff members are friendly, knowledgeable, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the mattresses are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more

Rated 5 out of 5 stars

Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more

Rated 5 out of 5 stars

Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more

Rated 5 out of 5 stars

We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115K reviews

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4.7

All reviews

(114,964)

13,151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service.

Absolutely fantastic service.
Caz was super helpful to find me an affordable mattress for my little girl.

Would definitely recommend and buy from here again. Thank you for your great service.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Chris and Gary were great

Chris and Gary were great, no pressure sales. We were only shopping for a mattress.
Chris fully explained all the ones that suited us after using the Sleep Match beds, we were able to try the different mattresses using pillows for a true reflection of our sleeping positions. Delivery to suit, so happy with our purchase 🤩

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Wednesbury store

Went to purchase a mattress today. We were served by Vicky, at the Wednesbury store, who was informative, professional and friendly throughout.

Highly recommend

Thank you,

David and Julie

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Scot and possibly the manager @ Watford totally…

Scot and the manager @ Watford totally disrespectful!
Called about a bed delivery date..
Told the wrong information. Asked what could be done to try and resolve..
Basically 'don't know' - The manager is busy - felt very much not our problem. No attempt to even try to resolve. Said to contact customer service then hung up!! Called back hung up straight away!!

Keen for the money but not at all intrested in after care support!!

22 August 2026
Unprompted review
Dreams logo

Reply from Dreams

Good morning,

Thank you for your recent review.

I am sorry to hear you are dissatisfied with the service you received in store.

So that I can look into this for you I have requested some further details via Trustpilot.

Kind Regards,

Wayne

Rated 5 out of 5 stars

Hull store with David

Hull store with David.
Helpful staff with a lot of knowledge, listened to our preferences and made appropriate recommendations. Gave us enough space to browse and make our own decisions, and answered all questions.
Loads of helpful advice around pillows etc, and completed everything without fuss and with a friendly service.
Would highly recommend.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience purchasing…

We had a great experience purchasing our new mattress. Simon was so knowledgeable and helpful with all our questions. We didn’t feel rushed or pressured and worked with us to our budget. Definitely recommend.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous!

We went in to look at bed frames, and not to buy.. From the beginning we were looked after by Amir.. who was great from start to finish.. Excellent service!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience

We visited Dreams Coventry - Store and Clearance Centre on Thursday, 20 August, to choose mattresses for our new home. Before our visit, we knew very little about the different brands, models and options available.

Robert was extremely professional, friendly and patient. He listened carefully to our needs and helped us find the right mattresses for our family. He was also incredibly helpful and hardworking, always with a big smile.

Louis was also lovely and very helpful. They worked really well together and created such a friendly and welcoming atmosphere.

We were very happy with our experience and would definitely recommend this store to our friends and family. Thank you, Robert and Louis!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I am a73 year old pensioner

I am a73 year old pensioner, and I was very pleased yo get 5 star service off s young man called Tom, I wasn't quite sure what I wanted at first but he helped me out and advised what was suitable for me,and I am really satisfied with my purchase, Happy to do business with you Tom 😀

24 July 2026
Unprompted review

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