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Dreams Reviews 

114,923
•
TrustScore 4.5 out of 5

4.7

Bed Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 13,350 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall journey. Customers frequently praise the staff for being exceptionally helpful, friendly, and deeply knowledgeable, guiding them patiently through every single step of the purchase. Shoppers also appreciate the high quality products and the comfortable showroom environment, which makes finding the perfect mattress an absolute pleasure. Some reviewers were not happy with delivery services, experiencing unexpected schedule changes, communication gaps, and postponed arrival dates. People noted that ordered items often arrived late, remained out of stock, or faced repeated rescheduling issues that caused considerable frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful, professional,... See more

Product

Clients share positive opinions on product quality, highlighting comfortable and excellent mattresses.... See more

Delivery service

Users describe positive interactions with delivery_service. Many customers mention that items were delivered... See more

Service

Reviewers mention positive feedback about service, noting that staff members are friendly, knowledgeable, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the mattresses are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more

Rated 5 out of 5 stars

Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more

Rated 5 out of 5 stars

Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more

Rated 5 out of 5 stars

We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115K reviews

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4.7

All reviews

(114,923)

13,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service throughout

From the moment we walked into the store we were greeted by Ian who asked immediately if we wanted to do the “sleep test” to establish what type of firmness we require. The sleep test was great and Ian then showed us a variety of suitable mattresses. He was very thorough in explaining each different style. He then offered us a cuppa and left us to test several beds on our own thus not hovering over us.
We found exactly what we wanted and needed and Ian was amazing throughout. Thank you for such excellent service

22 August 2026
Unprompted review
Rated 5 out of 5 stars

5* Grimsby Store

Visiting Grimsby store, Jack was very helpful and welcoming. He showed us the different types of mattresses and provided pillows to try them with. He offered use a drink while we where sorting out payments and delivery options. The shop was very clean and well displayed.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Went to visit dreams Solihull to…

Went to visit dreams Solihull to purchase a mattress, was seen by Elizabeth and her team of West Brom fans -“and they were all amazing. Super helpful and friendly team, came away with mattress, pillows and quilt with a fabulous discount. Really pleased and will defo return in the future !!!!!

22 August 2026
Unprompted review

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