Dreams Reviews 

114,945
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 13,350 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall journey. Customers frequently praise the staff for being exceptionally helpful, friendly, and deeply knowledgeable, guiding them patiently through every single step of the purchase. Shoppers also appreciate the high quality products and the comfortable showroom environment, which makes finding the perfect mattress an absolute pleasure. Some reviewers were not happy with delivery services, experiencing unexpected schedule changes, communication gaps, and postponed arrival dates. People noted that ordered items often arrived late, remained out of stock, or faced repeated rescheduling issues that caused considerable frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful, professional,... See more

Product

Clients share positive opinions on product quality, highlighting comfortable and excellent mattresses.... See more

Delivery service

Users describe positive interactions with delivery_service. Many customers mention that items were delivered... See more

Service

Reviewers mention positive feedback about service, noting that staff members are friendly, knowledgeable, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the mattresses are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more

Rated 5 out of 5 stars

Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more

Rated 5 out of 5 stars

Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more

Rated 5 out of 5 stars

We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(114,945)

13,151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We purchased a bed and mattress from…

We purchased a bed and mattress from Doug today in farnborough. I highly recommend him and cannot fault him he was a pleasure to deal with. Need more sales people like him who care about the customer and not just the sale and commison. He is an asset to the company. Thank you.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

We came into the store at Crown Point…

We came into the store at Crown Point me and my mum. We needed a new bed which was a king size. Hayley was very helpful, offered us drinks, talked us through different types of beds, mattresses and we tried out the sleep match to see which mattress was suitable for us. She was very knowledgable also and we were very pleased with the service. We will defiantly come again into the store for future mattresses including Tempur.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Dave at Inverness branch yesterday was…

Dave at Inverness branch yesterday was super helpful and explained everything in detail which made our decision easier. Very knowledgeable and friendly. Even made me a lovely coffee 😁 Looking forward to receiving our new mattress very soon.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Order from April still not completed

I'm really not impressed with my experience with Dreams over the last few months. Alongside navigating a system update that seemed to have bricked the whole company's computers for well over a week, my delivery has also been delayed countless times. I now have my bedframe but the mattress still hasn't been delivered and, despite now being given yet another new delivery date for September, I have no faith that it won't be delayed again. Completely ridiculous that an order that was placed in April still hasn't been completed because of delays with the mattress.

27 April 2026
Unprompted review
Dreams logo

Reply from Dreams

Good Morning

Thank you for your time in leaving your review

I am very sorry to hear about the delay on your order

I have sent you an email, and I look forward to hearing from you soon

Kind Regards

Nick

Rated 5 out of 5 stars

New bed …

Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sleepmatch machine to match a mattress to us individually. Great service and looking forward to getting our new bed!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Darren…

We had a great experience with Darren checking our Sleep Match and explaining all the qualities of the beds and mattresses. So we came back to for my sister to buy a bed and mattress with excellent discounts. I recommend Dreams to all who wants to buy a new bed or mattress at Sittingbourne. Ask for Darren.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Amanda at Team Valley!

Amanda from Team Valley provided excellent service today. We came away with a mattress we loved and some great bargains. We’ve not long moved house and we’re so happy with the deals we got today! Thank you so much, Amanda ☺️

23 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look