Dreams Reviews 

Liiban was helpful

Debbie was great help, friendly informative! Will definitely recommend her to anyone looking for a bed!

The whole experience from start to finish was very pleasant. Both salesmen (Brandon & Andy) were extremely polite and professional. Andy greeted us as we entered the salesroom but allowed us to browse at our leisure. Brandon offered us the chance to use the sleep machine which helped determine the mattress we chose. He was also very informative and gave us plenty of options with no pressure.
Thoroughly recommend this showroom and these particular salesmen.
Thank you

Simon and Semret showed us so much time and talked us through it all. Very professional and friendly experience from them both. Highly recommend the taunton store and staff.

Customer service waiting time is ridiculous. Ive been on hold for one 1hr 30mins just to ask one question

Just bought a mattress from Mac and Rob, and the service was top-notch! They were super helpful and made the whole process easy. Definitely recommend them for anyone looking for a new mattress and a great experience.

Maria our lovely assistant was so helpful and attentive with finding the perfect mattress for us. Wouldn’t have had a clue where to start without her help.

Tommy @ Dundee store was very helpful when we went to choose our mattress. He was very kind & not "pushy" like some store workers are. 10/10!!!

Went into the St.Helend branch today to buy a mattress and we were greeted by Chris and Gary, both were fantastic and very helpful and friendly, couldn't ask for better.

Chris and Gary were brilliant, helped me pick out my first proper new mattress! I was unsure on the mattress I wanted and needed. Especially for firmness due to back pain. They made the process very easy and simple! Talked me through the sleep quiz and then through the process of choosing the correct mattress for me as they had many in store that were from the sleep quiz.

I found my perfect one from silent night, the breatheasy 1000. I can’t wait to finally get a good night sleep! The guys at st.Helens branch are fantastic and very knowledgeable!

Very helpful friendly knowledgeable staff answered all our questions but let us browse in peace,we received help when needed .Niamh and Kyle were both great advisors.The delivery was to time informed when it was due for delivery and 30 mins before it arrived.

I ordered a duvet and pillows, All arrived when promised and the quality looked excellent. Some people are sniffy about pressed edges but I see no problem with them as they match the softness of the duvet.

Your sales assistant was very helpful and gave us the information in a pleasant efficient manner. Ellie had a lovely manner .

My wife wrote a review here, this is an update. We ordered a bed and mattress. The bed arrived on the 24th (the date we selected). But without the mattress we had paid for.

There was no explanation. It took 3 hours to get through to customer services who told us to call back the next day. When we pointed out that we we not prepared to wait another 3 hours, the rep said he would email us so that we could reply to that email and prompt him to chase up the issue. We replied - he hasn't (after multipe requests over 3 days).

I have just had an update email (not in response to any of the attempts we have made to get through to customer services) telling us that thery wil reschedule the mattress for the 18th September. No explanation.

This means we are expected to have our 8 year old grandson sleep on a bed without a mattress. Had we been informed beforehand we could have made arrangements (not dispose of the old mattress, or pehaps cancel altogether).

Our experience of this company means that we can only recommend avoiding them at all costs. Impossible to get through to customer services (oddly, easy enough to get through to sales). And impossible to get updates.

The advice given and the honest approach by the young lady was excellent and refreshing not to mention her level of knowledge about the products I was interested in and subsequently purchased.

Had a fantastic experience with dreams from the Sunderland shop, mam has getting her dream bed and mattress.

Popped into the Dreams Telford store the other day just for a look around, with no real intention of buying anything. Claire looked after me from the moment I walked in, and she was fantastic, really friendly and welcoming, and she even made me a nice cup of coffee. She talked me through the different pillows and let me try a few, then took me on the Sleepmatch machine, which was genuinely fascinating and took all the guesswork out of it. No pressure at all, just proper helpful advice. I ended up walking out having bought a mattress, and I'm really pleased I did. Thank you, Claire, brilliant service.

Mell and Gail were fantastic and very helpful 5 stars

It's not that good I wouldn't recommend specially that price .

Buying was very good however trying to contact Dreams Customer Care Team is diabolical as they do not phone you back? We had to phone the store we purchased from who will now e-mail the Customer Services Team themselves to try and get a response for us.