Dreams - Wolverhampton Reviews 

226
TrustScore 5 out of 5

4.9

Bentley Bridge Retail Park, WV11 1BP Wolverhampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I'd been looking for a good quality mattress for a while and saw a few which were very expensive big brand names. I was shown around the store by Emma to try and find something suitable, and I found a... See more

Rated 5 out of 5 stars

Gordon in wolverhampton branch, was attentive, friendly, knowledgeable and patient. He went above and beyond for us and took notice of health conditions ie back/spinal issues without being pushy. We w... See more

Rated 4 out of 5 stars

My son finds the mattress comfortable and delivery good but the green bag that was meant to arrive to recycle my old mattress came after the new one. Luckily the driver took it away anyway but I’m not... See more

Rated 5 out of 5 stars

Fantastic staff.was greeted as I walked in by ryan,who really knows his beds.was measured on sleepmaster ,to find the right mattress for my needs,was given 5 different ones to try,until I made my choi... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Bentley Bridge Retail Park, WV11 1BP, Wolverhampton, United Kingdom

  • 01902810406

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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4.9

All reviews

(226)

13,459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great buying experience!

Went into our local Dreams with a clear idea of what we needed. Were not put under any pressure to buy and when we did have questions these were answered in full and explained very clearly. Staff were extremely friendly and polite.

Used credit option and again very clearly and efficiently dealt with. All paperwork delivered electronically and arrived in the inbox whilst sitting in the store!

Pleasantly surprised by short delivery date and were kept fully informed of the delivery schedule. Old mattress had to be put in a sealed bag provided by Dreams and taken away for a small, reasonable fee.

31 July 2023
Rated 5 out of 5 stars

Tazz

My dreams experience was amazing. Hollie was very informative. Understanding the needs and very helpful with choosing the right bed.******

30 July 2023
Unprompted review
Rated 4 out of 5 stars

My son finds the mattress comfortable.

My son finds the mattress comfortable and delivery good but the green bag that was meant to arrive to recycle my old mattress came after the new one. Luckily the driver took it away anyway but I’m not happy that there wasn’t any communication about the bag. The first I heard about it was from the delivery driver. This definitely needs to be made clearer and what happens if it doesn’t arrive on time.

9 July 2023
Rated 5 out of 5 stars

BUYING BED IS EASY AT DREAMS MASSIVE CHOICE

Holly at the Wolverhampton branch provided exceptional service. She guided us to the best bed within our budget, and there were plenty of options to choose from. There was no pressure to make a purchase, and we experienced the high-quality bed you'd expect from Dreams. Overall, it was a fantastic shopping experience.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Contacted the Bentley bridge dreams…

We purchased a bed, headboard and mattress from Bentley bridge dreams shop the sales assistant Holly was very friendly and extremely helpful.
On delivery of our bed base the corner had been damaged Holly was contacted she taken the details and advised me to call customer services. Spoken to customers services who requested photos, then informed me that they would get back to me once they had looked into the damage of the corner if the bed. I received a prompt telephone call the following day and my issues was dealt with promptly.

9 June 2023
Rated 5 out of 5 stars

Excellent Service

Excellent service. Staff very knowledgeable and welcoming. Updated all the way through for delivery, offered a hot drink in store which is a nice touch.
Can't fault the company, best shopping experience I've had in a long time.

14 April 2023
Rated 5 out of 5 stars

went into store looking for an ottomen…

went into store looking for an ottomen divan bed, the friendly shop staff guided us through all the options regarding buying a new frame headboard and mattress, delivery was not too long, delivered and assembled on time by two very helpful guys.

2 May 2023
Rated 5 out of 5 stars

Delivered my mattress on time

Delivered my mattress on time. Drivers were polite and helpful. The mattress itself is so comfortable. No more aching joints! Thoroughly recommend this mattress for those who prefer a firm mattress.

3 May 2023

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