The staff were brilliant and very helpful. I told them what kind of king size mattress I wanted as I suffer from sciatica. I’ve had this mattress for a year now, and I haven’t suffered from sciatica s... See more
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Gordon in wolverhampton branch, was attentive, friendly, knowledgeable and patient. He went above and beyond for us and took notice of health conditions ie back/spinal issues without being pushy. We w... See more
Fantastic staff.was greeted as I walked in by ryan,who really knows his beds.was measured on sleepmaster ,to find the right mattress for my needs,was given 5 different ones to try,until I made my choi... See more
Went into Dreams Bentley Bridge and Gordon came over to help. His expertise with the sleep match and the different types of mattress was extremely helpful. He gave us pillows to use on the beds and ex... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bentley Bridge Retail Park, WV11 1BP, Wolverhampton, United Kingdom
- 01902810406
4.9
Excellent
225 reviews
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The customer service was great
The customer service was great, friendly and professional.They were very supportive with helping me to decide on a bed and cut down on my browsing time as everything was explained well to do with both the base and mattress. I got a reduction on the assembly and a free mattress cover with my order. The delivery guys were also great. Professional and friendly, did a great assembly job and tidied up by taking all the packaging with them, also checking to make sure we were happy before they left. They took their shoes off and wore gloves to deliver the bed. I am pleased with my shopping experience at Dreams.
17 April 2023
Unprompted review
Knowledgeable staff and range of product
26 April 2023
Good customer service
Good customer service. Helpful advice in store to assist in choosing correct mattress which is comfortable. Delivered as stated.
14 April 2023
Lovely comfortable bed
14 April 2023
Excellent experience
28 March 2023
Extremely happy with my new mattress
Extremely happy with my new mattress , service I received throughout plus delivery
Excellent
26 March 2023
We had already had a bed from dreams…
We had already had a bed from dreams many years ago, so it was our 1st place to go visit. James came to us and introduced himself asked if he could help. We asked what the machine regarding which bed ideal for you. By this time we had had a good luck round and decided to try it. We had probably sorted the bed we wanted, but this machine confirmed it for us.
So we tried the 2 beds and decided which one.
We also wanted a base that lifted rather than draws which after showing us a few we made the decision.
So new mattress and base were purchased.
The bed came the lads who fitted it were very good and quick. Making sure the bed was fitted where we wanted it we were reminded about the 40 day cooling off period which is very good. The lads took the old bed and base all sorted and done in about 20mins.
All in all great service from James and the fitting lads too.
11 March 2023
The sale agents in Wolverhampton…
The sale agents in Wolverhampton Bentley bridge were fantastic. The delivery was superb
8 March 2023
custermer service very good
28 February 2023
Very polite and helpful
The young man and young lady who were working in dreams the day we visited were very polite and helpful. As soon as we walked in we were offered a drink and made good conversation. That’s our second visit in a month and we certainly recommend Dreams at Bentley Bridge.
25 February 2023
Best experience at Dreams .
Visted Dreams on Bentley Bridge wolverhampton and was attended by James. He was friendly and polite and we were impressed with his product knowledge.James assisted us to make the right choice in mattress and Divan base ...We were so impressed with the sleep machine in store .
22 February 2023
Unprompted review
Fantastic staff.was greeted as I walked…
Fantastic staff.was greeted as I walked in by ryan,who really knows his beds.was measured on sleepmaster ,to find the right mattress for my needs,was given 5 different ones to try,until I made my choice,service and staff second to none,best sales experience ever,thanks Ryan and thanks Chris for coffee.
18 February 2023
Unprompted review
Everything was straightforward and professional…
Everything was straightforward and professional,
very happy with the price, the product and the delivery was as promised.
12 February 2023
Exceptional service / polite / friendly…
Exceptional service / polite / friendly / clean store / knowledgeable
1 February 2023
Unprompted review
Friendly helpfull staff
Friendly helpfull staff who have time to get you the correct bed
17 November 2022
Won't go anywhere else
Helpful staff, positive in store experience. Found exactly what I was looking for at a good price.
27 December 2022
Unprompted review
Staff are helpful and help meunderstand…
Staff are helpful and help meunderstand things I didn't know to purchase the best mattress for me.
16 December 2022
Unprompted review
Chris From Wolverhampton was Incredible.....
the customer service was excellent I would refer my mates to dreams especially Chris who works in the Wolverhampton branch when credit is due its him . Honestly just the best customer Service I received.
17 November 2022
Unprompted review
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