There was a good rapport between Andy and myself. He had what I wanted a bed with drawers that I accepted,and the chance to have my old bed removed once my new bed had arrived. The rest of the cre... See more
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See what reviewers are saying
Very polite and helpful very friendly offerd us a cup tea or coffee put us on a bed to suite which we very relaxing
Looking for soft pillow top mattress Welcomed politely into store and left to browse with not pressure, once we identified the style Sam was available to assist with our questions and was kno... See more
We were greeted by John at the Weston super mare branch when we walked in discussed what we were looking for John was very helpful showing us the options available to us we were offered a drink after... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Wyvern Centre, BS23 3YY, Weston Super Mare, United Kingdom
- 02081455236
4.8
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful and knowledgeable salesman…
Very helpful and knowledgeable salesman who first checked the appropriate mattress i required. Also recommended the correct pillow for me.
28 March 2026
Everything went well and as promised.
The salesman was very helpful and friendly.
The delivery men were also very helpful and cheerful. Everything went well and happened on time.
6 March 2026
Great service and excellent advice.
7 March 2026
As pensioners did not realise we were…
As pensioners did not realise we were expected to remove old bed downstairs otherwise a good experience
14 March 2026
Easy selection and paying process.
Pleasurable experience from start to finish being analysed for the correct mattress, and once selection made the paperwork process was not too arduous.
John the salesperson was keen to satisfy our expectations of the store, although do be aware of your delivery options at the point of paying.
24 February 2026
Unprompted review
The experience from dreams was…
The experience from dreams was excellent the staff are so helpful and the new mattress is so comfy excellent choice from dreams many thanks
15 February 2026
The new headboard looks great
The new headboard looks great. Just the right size and colour.
2 February 2026
Lovely salesman
Lovely salesman, very obliging,didn’t mind how many times we would look at the same beds.
30 January 2026
Great service
Great service, considers needs of the customer.
Then includes removal and recycling ⭐️⭐️⭐️⭐️⭐️
24 January 2026
Excellent service
The salesman was very clear describing the different mattresses ..
He explained the process from purchase to delivery
The delivery men phoned and texted before delivery..efficient delivery and removal of old mattress
4 January 2026
Good service
Very helpfull advice given at the time of purchase by Sales staff. (John) Kept informed about delivery. Item unpacked and placed where needed. Personnel were considerate and provided useful hints on how item should be cared for etc.
21 December 2025
I was very pleased with the staff they…
I was very pleased with the staff they were very helpful and polite. Showing me different types of mattresses and explained what one would suit me. They went abive and beyond.
19 December 2025
5 Star service and quality
Great communication through out the process , initially the choice and in store service was fantastic and then the delivery and set was perfect, would definitely return for further purchases and recommend to friends and family
Great job
14 November 2025
From ordering the beds to delivery and installing exceptional service.…
From ordering the beds to delivery and setting my experience was first class. The beds were delivered on time and both set up within 20 minutes. Everyone was brilliant from start to finish.
26 October 2025
Sleep restored....ahhh!…
From initial phone call to your store to placing the order, delivery and installation of the bed and subsequent good nights' sleep, it's all gone like a dream.
17 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Can only give my views
Can only give my views, parts missing so unable to assemble bed. Slept on sofa, for 3Rd nite now. No customer service waiting 3 days for a response , can only assume any positive feedback on here is fake.
23 October 2025
Unprompted review
Reply from Dreams - Weston super Mare
Good Afternoon Alan,
Thank you for taking the time to leave us your review.
I am very sorry to hear that parts were missing from your delivery, so we can assist you further, I have requested some further information from Trustpilot.
I look forward to speaking with you soon.
Kind Regards,
Faye
It was delivered an put up by 2 polite…
It was delivered an put up by 2 polite an professional staff . Who removed old complete bed an headboard an took all wrapping away
The bed is not only so comfy but very warm an cosy
13 October 2025
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