Emma was very kind, welcoming, and helpful. However, we did feel like there were a lot of staff members just sort of sitting around watching / chatting? I'm sure it's just because it was a slow aftern... See more
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I had a list of questions to ask and without me having to dig into my handbag, the young lady explained everything on my list and even more. When the new mattress came it was well wrapped so ther... See more
Excellent service from both Paul and Jo No high pressure sales just genuine advice Delivery was as advised,on time by Ryan who kept us informed by text of his time of arrival Would definitely rec... See more
the staff in store were extremely helpful and we were very impressed with their attitude and advice. We spent quite a time trying out various mattresses before we made our final selection, but never f... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Dairy Meadow Lane, SP1 2LE, Salisbury, United Kingdom
- 01722433097
4.8
Excellent
233 reviews
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From entering the store to the first…
From entering the store to the first nights sleep everything was as good as we’d hoped regarding our lovely new mattress
18 April 2026
Expert in store help and support from…
Expert in store help and support from Paul in Salisbury branch of Dreams. Professional and excellent delivery and assembly by driverJake and Ollie. Superb service all around - bed frame and mattress are wonderful. Very pleased.
17 April 2026
The Tempur mattress is great
The Tempur mattress is great, so comfortable now, I chose soft and it’s brilliant for me.
10 April 2026
Salisbury was a fabulous store to shop in
Fantastic store in Salisbury was made very welcome and the staff were really friendly. Would totally recommend to people plus the delivery of the beds and mattresses came quickly too which was really good and convenient.
25 March 2026
Excellent service including delivery. The cuestomer service was amazing
The customer service was amazing. Very helpful! Particularly a young girl who was just new on the job
28 March 2026
Happy with the company from start to…
Happy with the company from start to finish, really good customer service and kept us informed all the way up to the bed being delivered.
8 March 2026
The staff at the shop were very very…
The staff at the shop were very very helpful and explained everything really well and anserd all our questions.
And the guys who delivered the bed were very prompt and helpful.
8 March 2026
Staff at the Salisbury store were…brilliant
Staff at the Salisbury store were polite, helpful & informative. The 2 guys that delivered & set up our new bed were Sean & knight..the nicest & most courteous chaps you could ever meet. Nothing too much trouble & were so considerate putting on protection over their shoes so as not to mark our carpets. Well done to all the dreams staff that we dealt with.
19 February 2026
Unprompted review
Best matress.
15 February 2026
Excellent sales support
Very helpful, knowledgeable sales person. Tried a selection of mattresses and found one that both I and my wife liked that was within our budget. Have enjoyed 2 months of sleep since then.
13 December 2025
good service from start to finish
6 February 2026
Buying our mattress
The sakes lady was patiant, pleasent, and helpful and knowledgeable which helped us to chose a right mattress with no stress. Your delivery guys were timely and helped in placing the mattress in a right place. All in all a very good experince. 👌
3 February 2026
Friendly staff and plenty of options
29 December 2025
Unprompted review
Happy visit
Went there today and was greeted by David on arrival. We politely declined a drink when we were offered one. We tested different mattresses including sleep match and we were offered a selection of pillows to go with our purchase. Very helpful and easy visit.
30 December 2025
Unprompted review
Make sure to check out Dreams before you purchase!
the staff in store were extremely helpful and we were very impressed with their attitude and advice. We spent quite a time trying out various mattresses before we made our final selection, but never felt that we were under any pressure at all. Consequently we now are enjoying the best nights of sleep, and are delighted with our choice! Well done Dreams!
16 December 2025
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