Emma was very kind, welcoming, and helpful. However, we did feel like there were a lot of staff members just sort of sitting around watching / chatting? I'm sure it's just because it was a slow aftern... See more
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I had a list of questions to ask and without me having to dig into my handbag, the young lady explained everything on my list and even more. When the new mattress came it was well wrapped so ther... See more
Excellent service from both Paul and Jo No high pressure sales just genuine advice Delivery was as advised,on time by Ryan who kept us informed by text of his time of arrival Would definitely rec... See more
the staff in store were extremely helpful and we were very impressed with their attitude and advice. We spent quite a time trying out various mattresses before we made our final selection, but never f... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Dairy Meadow Lane, SP1 2LE, Salisbury, United Kingdom
- 01722433097
4.8
Excellent
234 reviews
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Delivery on time and guys went above…
Delivery on time and guys went above and beyond. Great service.
27 April 2025
Excellent service
Excellent service. Listened to what I wanted and discussed options. Payment plan exactly what I needed and delivered on time. Spot on from beginning to end.
12 April 2025
Excellent friendly service in store
Excellent friendly service in store, helpful careful delivery and sleeping like a DREAM Couldn't ask for more. Thank you
25 April 2025
A Goode experience.
Good knowledge help at the store and consultation with convenient deliver date and time. The delivery chaps were very polite and helpful. We are pleased with our new bed.
19 April 2025
Very helpful and polite delivery crew
Very helpful and polite delivery crew, nothing to fault them
8 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mattress is rock hard compared to the…
Mattress is rock hard compared to the demo model in store!! Is meant to be soft. Absolute miss-selling if it now takes 12 weeks to soften. Not impressed. Will seek refund
30 March 2025
Reply from Dreams - Salisbury
Good afternoon Steve,
Thank you for your review and for taking the time to speak to me earlier.
I have requested the information you have asked for and I will be in contact with you once i have an answer.
Many thanks,
Wayne
Great quality mattress delivered when…
Great quality mattress delivered when promised, very nice delivery chap - all good!
28 March 2025
Service was good from store to…
Service was good from store to delivery. Mattress is very comfortable
28 March 2025
The experience was made pleasant by…Paul
The experience was made pleasant by staff member Paul.
22 March 2025
Delivery was on time and team members…
Delivery was on time and team members very friendly and efficient
7 March 2025
From the showroom to delivery the…
From the showroom to delivery the experience has been very smooth and flawless.
8 March 2025
They knew what they were talking about!
28 February 2025
Product is good but the mattress shifts too easily on the base. There were small panels on the 4 base corners in the showroom but not after it had been delivered.
Product is good but the mattress shifts
19 February 2025
Very helpful sales staff
Very helpful sales staff, delivery team very good assembled product quickly over all very satisfied.
19 February 2025
Great service & Product
Great service, the mattress that was suggested is perfect and have slept wonderfully since we received it! The pillows are also wonderful
15 February 2025
Great service in store and delivery
Great service in store and delivery. They arrived on time providing me with a call to inform me they were on their way, assembled quickly, took away any rubbish and were very polite.
4 February 2025
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