If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... See more
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Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... See more
Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... See more
Company replied
Excellent service, great friendly staff, fab communication. New mattress delivered and old one taken away from first floor flat in around 10 minutes max. Cannot fault. Would highly recommend from poin... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit1 Washford Trade Park, B98 0GZ, Redditch, United Kingdom
- 01527353144
4.8
Excellent
232 reviews
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The salesman in the shop was most…
The salesman in the shop was most helpful. I went on the test bed, the salesman then gave me his recommendations varied price range, two main contenders. I bought a mattress and two new pillows, mattress cover and paid for recycling the old mattress too.
Very pleased , and great delivery.
21 July 2024
Friendly helpful staff
Friendly helpful staff. Knowledgeable.
Welcoming, attentive, but not overwhelming.
19 July 2024
very happy
i found Dreams at Redditch to be very helpful and friendly, the beds were delivered on time by two lovely chaps. we love our new beds
16 July 2024
Lovely staff member who was very…
Lovely staff member who was very patient and professional.
Should have more options with bed frames that have powered ottoman upgrade.
21 June 2024
Unprompted review
Excellent Service
We dealt with two sales staff on two separate visits. Both gave helpful advice without being pushy. The transaction was smooth. After-sales communication was excellent. The delivery was on time, the beds were assembled quickly and all packaging was taken away. We could not fault any aspect of the service received.
15 June 2024
Happy experience.
From the time we went to order with Stephen, through to delivery by 2 friendly and informative lads, we were made to feel most welcome, and no detail was overlooked in explanation.
18 May 2024
A very comfortable mattress to sleep on.
27 April 2024
Friendly knowledgeable staff
Friendly knowledgeable staff. Delivery on time. Good quality product.
10 May 2024
Friendly and knowledgeable staff
Friendly and knowledgeable staff, very easy purchase and quick delivery.
4 May 2024
Excellent customer service
Fabulous customer service in Dreams Redditch and a no fuss efficient delivery service! Mattress is awesome too!
4 May 2024
Excellent customer service
Excellent customer service by Steve who showed us everything, listened to our requirements and helped us to choose from a huge variety of bed frames, mattresses etc. He even made us a cup of coffee while we had a liedown!
15 April 2024
Unprompted review
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