Was a good experience - used the analysis thing to assess our best mattress having done this before and it found us a good mattress. Hopefully as good this time too. Dealt with by Tina throughout who... See more
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We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more
We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more
We had a great experience with Tina in MK this morning. We were greeted with a friendly smile, great advice, service & knowledge & we were able to make our choice & process the order quickly, with fr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom
- 01908755604
4.8
Excellent
419 reviews
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The customer service at the shop was…
The customer service at the shop was considerate and knowledgeable
Payment was easy
The delivery men were considerate of my property and rang before they arrived and arrived on time
They put my bed together quickly and efficiently put it the correct position
Fitted my lampshade and brought the bedside tables into my bedroom
Nothing was too much trouble
19 October 2024
First Class SurviceThe 2 delivery men were first class.
The 2 delivery men were first class.
Pleasant to talk to and very efficient in that which they did.
Everything was not a problem.
25 October 2024
Good solid company
It's a great mattress, but it should be at the price of Tempa.
Dreams were incredibly helpful and very polite. We are repeat customers and would recommend them as a company. Delivered when they said, and even the delivery people were beyond helpful.
25 October 2024
Dream of an experience
From the initial visit to the store to the installation of the bed , all concerned were helpful .We were kept informed from emails to a phone call on the day of the delivery.Could not fault the friendly informative service.
19 October 2024
Helpful staff
Helpful and informative staff in the showroom.
Delivery updates before and on the day so we knew exact time of delivery.
Speedy installation and tidy workmanship.
18 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a TV bed but turned up broken
Bought a TV bed but the bed turned up broken. Replacement section unable to be delivered for 7 weeks which apparently is the fastest this can be addressed. Not the service you expect when you buy a £5,500 bed also, simple point, I bought a TV bed and the TV part of the bed doesn't function. Fundamentally ruins the experience and doesn't fill me with confidence for the long term quality of the product.
18 October 2024
Reply from Dreams - Milton Keynes
Good Afternoon Mr Kempster,
Thank you for taking the time to leave your review. I am sorry to hear about the length of time it is taking to get this issue sorted. I have left you a voicemail and have emailed you for a bit more information. I look forward to hearing from you.
Many Thanks,
Simon
Great Nights' Sleep!
Really pleased with the mattress I was matched with. Very comfortable and extremely good quality.
11 October 2024
Satisfaction.
Helpful staff in store. Notified in advance of delivery date. Arrived as advised. Very comfortable mattress.
26 September 2024
Lovely courteous lads that delivered…
Lovely courteous lads that delivered and assembled the bed. Thank you.
6 October 2024
Sales member Keith and associates were…
Sales member Keith and associates were very helpful. Easy process and delivered on time.
5 October 2024
It was a great experience,we were well…
It was a great experience,we were well looked after and advised well on our choice of mattress
28 September 2024
Excellent experience
Milton Keynes Dreams team were so friendly, knowledgeable and helpful when choosing our new mattress. We were searching for a similar mattress to the one we had, they gave us good recommendations. The mattress was taken to our room upstairs, which was a great help! The mattress is perfect so much firmer than our last one and we have slept well since having it set up.
23 August 2024
Arrived in the time slot
Arrived in the time slot
Delivery guys very helpful
Loaded the item where we wanted it no trouble
Explained how to use the item
21 September 2024
Sleep
For the last 11 nights I have the best sleep and comfort in almost 2 yrs why did I wait so long? Thankyou
11 September 2024
Delivery was timely and the removal of…
Delivery was timely and the removal of the old bed and installation of the new bed was carried out efficiently.
15 September 2024
Great experience all round
Great experience in the Milton Keynes store. Easy and straightforward delivery, with the option to amend the date (which I did three times due to delays in renovation work at home); and the product is great! Really happy with our purchase and experience.
15 September 2024
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