The whole experience was smooth and without a hitch. The salesman in the Milton Keynes store was helpful and not pushy. He advised us and gave us time to make our minds. I had to change the delivery d... See more
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We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more
I had a wonderful experience shopping at Dreams, thanks to Sarah. She was incredibly helpful, friendly, and made me feel completely comfortable throughout the process. She took the time to understan... See more
We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom
- 01908755604
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In store staff were amazing rest is awful
In store staff were amazing ! Mo and Colin were super, absolutely amazing but after that it all went drastically downhill . Delivery was awful Chaps asked for cash to put upstairs , threw mattress against my car, one wasn’t helping at all ! Mattress is absolutely pungent with a chemical smell and still After being delivered on the 25th June the smell is still unbearable , £600 divan base has wood sap leaking
through onto outer woven material ! Been unable to sleep in The £1499.00 bed due to smell ! I’m registered disabled and sleeping on my sofa due to this, having to wait until
15th July for it to be inspected ! Never received my so called ( free pillows ) ! Just awful, I’m so distressed by the whole experience

Reply from Dreams - Milton Keynes
The whole experience was good and uncomplicated.
The whole experience was smooth and without a hitch. The salesman in the Milton Keynes store was helpful and not pushy. He advised us and gave us time to make our minds. I had to change the delivery date and there were no problems. The guys who put the bed together were courteous and professional and the quality of the bed and mattress is very good. We are very happy with our purchase and also with the whole experience of using Dreams.
Lovely smart new bed
Lovely smart new bed, very comfy too.
The delivery service guys were great too.
Very happy with our dream bed great…
Very happy with our dream bed great service from start to finish
Great service lovely girl see me a soon…
Great service lovely girl see me a soon as walked in shop came to offer assistance and a drink choose the mattress I wanted delivery perfect very happy with product and service
Excellent customer and product knowledge
We told the member of staff what we were looking for and that we were on a budget. He was very friendly, knowledgeable about the product and suggested exactly what we needed. In about 15 minutes we were sorted.
Very efficient people to deal with.
They were great explained how to put…
They were great explained how to put headboard on when we get it. Tidied up well
The mattress is so uncomfortable
The mattress is so uncomfortable. Worse than the old mattress I got rid off. Cannot sleep on it without layers of duvet underneath me and have spent hours without sleep or on the sofa. I ache everywhere as it’s so hard.

Reply from Dreams - Milton Keynes
They arrived on time and they helped me…
They arrived on time and they helped me put the plastic bag on the bed and put the new mattress on the bed and took away all the debris
Happy Customer
I was very impressed by the excellent manner of service I received. From the start of ordering online and informing me of their procedures. To updating me on the morning of delivery by email and also by phone. Very good service!
Very happy with the mattres the only…
Very happy with the mattres the only problem is it is so comfy my kids keep nicking it and itis hard to get them off
I had a wonderful experience shopping…
I had a wonderful experience shopping at Dreams, thanks to Sarah. She was incredibly helpful, friendly, and made me feel completely comfortable throughout the process. She took the time to understand what I needed and guided me in choosing the right products without any pressure.
Her knowledge and patience really stood out, and she made the whole experience smooth and enjoyable. Thanks to her, I was able to find everything I needed with confidence.
Highly recommend asking for Sarah if you visit!
We had a good experience in buying our…
We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Colin being very professional . The delivery boys were a 1st class team & it was all put together , the rubbish & old bed removed with no mess . The bed is excellent.
Awesome delivery service and even more…
Awesome delivery service and even more awesome customer service. I can't thank the staff at dreams enough. They were very thorough with the process, making sure I had the perfect beds and there was no problem booking delivery, and the drivers were on time with delivering. 10/10 from me!!!!
Just easy
From the picking a mattress to the delivery was smooth and easy! My daughter loves her new bed!
It is comfortable.
Very good company
Very good company, professional, smart, on point with information and the delivery was on time with very pleasant delivery guys, product very good standard.
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