Dreams - Milton Keynes Reviews 

416
TrustScore 5 out of 5

4.8

Unit A Routeco Retail Park, MK6 1BN Milton Keynes, GB


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Rated 5 out of 5 stars

The whole experience was smooth and without a hitch. The salesman in the Milton Keynes store was helpful and not pushy. He advised us and gave us time to make our minds. I had to change the delivery d... See more

Rated 5 out of 5 stars

We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more

Rated 5 out of 5 stars

I had a wonderful experience shopping at Dreams, thanks to Sarah. She was incredibly helpful, friendly, and made me feel completely comfortable throughout the process. She took the time to understan... See more

Rated 5 out of 5 stars

We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom

  • 01908755604

4.8

Excellent

TrustScore 5 out of 5

416 reviews

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4.8

All reviews

(416)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

In store staff were amazing rest is awful

In store staff were amazing ! Mo and Colin were super, absolutely amazing but after that it all went drastically downhill . Delivery was awful Chaps asked for cash to put upstairs , threw mattress against my car, one wasn’t helping at all ! Mattress is absolutely pungent with a chemical smell and still After being delivered on the 25th June the smell is still unbearable , £600 divan base has wood sap leaking
through onto outer woven material ! Been unable to sleep in The £1499.00 bed due to smell ! I’m registered disabled and sleeping on my sofa due to this, having to wait until
15th July for it to be inspected ! Never received my so called ( free pillows ) ! Just awful, I’m so distressed by the whole experience

25 June 2026
Dreams - Milton Keynes logo

Reply from Dreams - Milton Keynes

Good Afternoon

Thank you for your time in leaving your review. I am very sorry to hear of the issues you are experiencing with your order. I have sent you an email to give you some options of trying to resolve this for you, and I look forward to hearing from you soon

Kind Regards

Nick

Rated 5 out of 5 stars

The whole experience was good and uncomplicated.

The whole experience was smooth and without a hitch. The salesman in the Milton Keynes store was helpful and not pushy. He advised us and gave us time to make our minds. I had to change the delivery date and there were no problems. The guys who put the bed together were courteous and professional and the quality of the bed and mattress is very good. We are very happy with our purchase and also with the whole experience of using Dreams.

27 June 2026
Rated 2 out of 5 stars

The mattress is so uncomfortable

The mattress is so uncomfortable. Worse than the old mattress I got rid off. Cannot sleep on it without layers of duvet underneath me and have spent hours without sleep or on the sofa. I ache everywhere as it’s so hard.

28 April 2026
Dreams - Milton Keynes logo

Reply from Dreams - Milton Keynes

Good afternoon

I am sorry you are not finding the mattress comfortable. I can see that you have taken advantage of our 100 night comfort guarantee and are due to have a replacement mattress delivered next month.

I hope that you like your new mattress, however should you need any further help or assistance, please do no hesitate to contact me.

Many thanks

Peter

Rated 5 out of 5 stars

Happy Customer

I was very impressed by the excellent manner of service I received. From the start of ordering online and informing me of their procedures. To updating me on the morning of delivery by email and also by phone. Very good service!

2 May 2026
Rated 5 out of 5 stars

I had a wonderful experience shopping…

I had a wonderful experience shopping at Dreams, thanks to Sarah. She was incredibly helpful, friendly, and made me feel completely comfortable throughout the process. She took the time to understand what I needed and guided me in choosing the right products without any pressure.
Her knowledge and patience really stood out, and she made the whole experience smooth and enjoyable. Thanks to her, I was able to find everything I needed with confidence.
Highly recommend asking for Sarah if you visit!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a good experience in buying our…

We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Colin being very professional . The delivery boys were a 1st class team & it was all put together , the rubbish & old bed removed with no mess . The bed is excellent.

8 April 2026
Rated 5 out of 5 stars

Awesome delivery service and even more…

Awesome delivery service and even more awesome customer service. I can't thank the staff at dreams enough. They were very thorough with the process, making sure I had the perfect beds and there was no problem booking delivery, and the drivers were on time with delivering. 10/10 from me!!!!

2 April 2026
Rated 5 out of 5 stars

Just easy

From the picking a mattress to the delivery was smooth and easy! My daughter loves her new bed!

15 March 2026

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