Massive thanks to the wonderful Jo who helped us choose a mattress. We had no clue what we were after, only the size we needed, but Jo sorted us out with Sleepmatch, different pillows to try and reall... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looking to change our mattress so we went into dreams a very helpful lady approached us I can't think of her name she expained about the mattress tester so we layed on a bed that narrowed it d... See more
I’ll be honest and say I dreaded having to go bed shopping because of past experience with pushy salespeople. I can honestly say I didn’t feel like I was at any point under pressure to buy. All the st... See more
We received a first class service from Jonathan in the Llantrisant store. From the moment we stepped in side, we were given all the information and assistance needed to find the perfect mattress for u... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2A Glamorgan Vale Retail Park, CF72 8RP, Llantrisant, United Kingdom
- 01443 565821
4.8
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent rapport with customers
Excellent rapport with customers, friendly, helpful staff, plenty of choice.
From the moment we stepped inside the store we were greeted by a member of staff who was very attentive and helpful. We spent around an hour making decisions and the member of staff helping us never pushed us or made us feel we were taking up their time.
There was also a good range of beds to choose from, which made it harder to make a decision, but we did eventually and was continuously met with support.
1 August 2024
Unprompted review
Visited the store in Llantrisant
Visited the store in Llantrisant. Chris was so helpful from start to finish. Very pleased.
28 July 2024
Unprompted review
Dream come true
Very helpful and knowledgeable staff without being pushy.
Instantly better nights sleep with new bed
Would give 5 stars but couldn’t get through to the shop as their phone hasn’t been working properly for weeks so had to physically go to the shop
19 July 2024
New bed
The bed and mattress is all that I wanted. The delivery men also put it together for me. Its so comfortable. This is the second bed I've bought in Dreams. Would I again. Definitely. The person who served us in store was brilliant. Very professional and very polite.
14 June 2024
Great service from ordering to delivery.
From ordering in person at Llantrisant store where the salesman was very professional and helpful,to delivery of item I was very pleased with service.I had to delay delivery as my decorators hadn’t finished,which was no problem,very accommodating.The gentlemen who made the delivery and assembled the bed were also professional and sociable.Would definitely recommend.
2 June 2024
Friendly staff in store
Friendly staff in store. Delivery men could not fault. Matteress was what we asked for,and found to be comfortable.
18 May 2024
Very helpful staff
The staff in Llantrisant Talbot Green were really helpful.Jonathan served us supported by Mike and another lady sorry didn't take her name but all three of them couldn't have been more helpful 😉. We tried nearly every mattress in the shop and they were all patient and very helpful and had great knowledge in the products they were selling. Good team work between them.
Thank you
Sian Dodd
27 April 2024
Unprompted review
Very good service from store to delivery
Very good service from store to delivery. Happy with new bed base.
28 April 2024
Excellent in store service and a very…
Excellent in store service and a very good product which was delivered on time.
21 March 2024
ViP treatment…
We were made to feel like VIPs as soon as we arrived. Staff very attentive and helpful without being overpowering.
10 March 2024
Unprompted review
No pressure from sales staff would…
No pressure from sales staff would definitely use this store again pleased with the ottoman bed we purchased although there was a broken wooden support, which my husband replaced.
29 February 2024
The sales assistant in eh shop where…professional and helpful
The sales assistant in eh shop where fantastic, friendly and helpful as were the delivery men
29 February 2024
Walking into the store knowing I needed…
Walking into the store knowing I needed not just any bed,it had to tick all the boxes. That good night sleep every night is priceless 😊
24 February 2024
A straightforward and efficient purchase and delivery.
The store staff were knowledgeable, friendly and efficient. The delivery was exactly as planned and we were advised on the day exactly when to expect the delivery. The delivery men were fast and efficient; job done.
6 January 2024
No faults
Very thorough explanation provided for all my questions. Helpful team, bed is excellent.
5 July 2023
Dreams hit the sweetpoint
Salesman very friendly and helpful. Delivery men prompt and efficient.
3 February 2024
Really good quality bed and mattress
Really good quality bed and mattress. Paid a bit more than I expected too, but really glad I did. Came fully built, with only a couple of bolts needing fitting by myself. Very good delivery service also. On the whole very pleased.
2 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.