Really grateful to Sue at the Gateshead branch this morning for her help as we looked for a new mattress. She was incredibly patient as we tried (and re-tried) a number of options, no pressure to buy... See more
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Review summary
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Reviews shaping this summary
Weston-super-Mare branch. We were welcomed by staff and handled by Jacob who was superb throughout. Really took into account our needs and wasn't pushy in the slightest. A fantastic experience and we... See more
We visited the Hedge End store and Ben was very helpful. We used the sleep match bed, which was good. Ben then gave us a pillow each to use while testing out different mattresses. He remained prof... See more
⭐⭐⭐⭐⭐ Warrington Store Excellent service from John and Richard! They were both very friendly, helpful, and knowledgeable, making the whole experience of choosing a bed really easy and enjoyable. T... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
115K reviews
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Guy from the dreams in Feltham was so…
Guy from the dreams in Feltham was so helpful and so lovely! Made our experience so great!
16 August 2026
Unprompted review
Amazing service
We found the whole experience informative and helpful. We were greeted when we entered the store. Anna from the Hereford store helped us, was superb. We were assessed on the sleep machine and guided through a selection of mattresses. We were not rushed while we made our decision. We were offered a beverage. Everything was explained clearly. The whole experience was absolutely brilliant. Thank you
16 August 2026
Unprompted review
Perfect service beyond expectations. All Perfect
All perfect good quality service and product. Thank you
17 January 2026
Annna at Hereford was great
Annna at Hereford was great. Very knowledgeable and helpful. She showed us lots of options, and helped us with our purchase.
Thanks
16 August 2026
Unprompted review
Excellent customer service at Fareham Branch
We visited the Fareham branch this morning and was pleasantly greeted by Neil who made us feel welcome and genuinely interested in helping us, and then introduced us to the sleep machine and made us a drink. We were introduced to Brandon who assisted us for the rest of our visit. Brandon was extremely friendly, knowledgeable and experienced. We tried a range of mattresses and felt listened to when we shared the things we liked and didn’t. We were delighted to find a mattress we loved. The whole experience was extremely positive from the minute we entered the store to when we left. We can’t wait for our mattress to arrive. Excellent customer service all round would highly recommend.
16 August 2026
Unprompted review
In store service great from Andrew
In store service great from Andrew. All sorted and good customer service.
16 August 2026
Unprompted review
Mark at dreams Rugby was brilliant from…
Mark at dreams Rugby was brilliant from start to finish, was not pushy at all, let us choose and try beds at our own leisure and was very knowledgeable. Really pleased we chose dreams rugby.
16 August 2026
Unprompted review
DREAMS Norwich
Matt was super knowledgeable and helpful. Service was super efficient.
16 August 2026
Unprompted review
Lovely experience today
Lovely experience today! Thank you Lauren and Jugal in Solihull
16 August 2026
Unprompted review
My experience with Lynn was so swift…
My experience with Lynn was so swift and easy
16 August 2026
Unprompted review
We purchased a TheraPur Polar 2000…
We purchased a TheraPur Polar 2000 mattress and it has been awful and very uncomfortable. It is far too firm and has sagged and a huge dip. We are not happy with this purchase at all and no longer want the bed or any other Dreams want to offer us. We have been told refunds are only available within 30days, but Dreams tell you to sleep on the mattress for 30 days for it to settle, then you have no option other than a replacment which we don't want. We are left with an awgul bed and lots of stress and hassle of phone calls and emails back and forth
19 July 2026
Unprompted review
Paul was an excellent advisor
Paul was an excellent advisor, specialist and person to help us choose the tailored bed setup for us (3x). He was patient, knowledgable and kind in his approach. An exemplary steward for Dreams and for Tempur. Really represents the top end of customer service. Thank you Paul!
15 August 2026
Unprompted review
Excellent service from Emily and…
Excellent service from Emily and Caroline with our purchase today at Blyth store.
Very professional and helpful.
Thank you so much. x
16 August 2026
Unprompted review
Andra was superb
Andra was superb, very knowledgeable and very helpful throughout the process of buying our new bed. Would recommend Dreams to family and friends
Trevor
16 August 2026
Unprompted review
Purchase of Flaxby bed and headboard.
Very helpful and efficient service instore and with the delivery. Very pleased with the advice given and with our purchase.
19 June 2026
Excellent service from gary
We visited the store on Sunday morning to find a new mattress as we was in desperate need.
From the minute we walked in the service we received was fantastic.
Our service advisor was gary and he was brilliant. Offered us drinks straight away and made a cracking cup of tea. His knowledge was fantastic and helped us find the perfect mattrass for us.
Left leaving extremely happy and satisfied. Thankyou
16 August 2026
Unprompted review
Great in-store customer service from
Great in-store customer service from
Sandy, informative, professional and friendly. Delivery organised swiftly. Great quality mattresses, also pillows (we upgraded and have not looked back!)
16 August 2026
Unprompted review
Melvyn helped us decided
Melvyn helped us decided, supported by Sleep match technology at the Wakefield store. Quick and easy decision
16 August 2026
Unprompted review
Gail was brilliant
Gail was brilliant, she shown us around and we went on Sleepmatch to show us the best mattress for us. Gail made us a brew and helped us buy 2 bed frames and 2 mattresses. We only came in for one and Gail helped us with 2, thanks Gail!!
16 August 2026
Unprompted review
Super sales person
Paul kind helpful super sales person
Helped selection of bed and mattress.
Very supportive, helpful, listening and explained clearly best want to buy we bought three beds and mattress from him today.
15 August 2026
Unprompted review
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