Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..
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The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... See more
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... See more
Robyn at Dreams Livingston was a great help in assisting us find our new mattress. She wasn’t pushy, shared her knowledge and advised the sleep match machine. Although we didn’t like any of those reco... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, United Kingdom
- 01506342646
4.9
Excellent
233 reviews
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Love the mattress and great service…
Love the mattress and great service from the store.
25 January 2026
Safe bet at slightly more premium price
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high prices.
Otherwise customer service etc. is great.
29 November 2025
The mattress is so comfy and I get the…
The mattress is so comfy and I get the best sleep my body feels supported and wake up feeling refreshed. Definitely 5 stars and more.
11 January 2026
Excellent customer service
Excellent customer service, young man with torretts although he was perfectly fine when dealing with us which was for about 1 hour. Also very knowledgeable.
27 December 2025
The staff made making my purchase really easy
The staff made making my purchase really easy be showing me all the difference choices and prices .
4 January 2026
May use AI-assist with repliesRead more
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The matress that I bought along with…
The matress that I bought along with the bed Base was described as medium it is definitely a very firm matress and very uncomfortable its impossible to sleep on without waking up with a sore back or numb legs
After submitting my review Wayne from Dreams contacted me offering me an exchange,
I am now a very happy customer.
THANK YOU DREAMS.
2 January 2026
Reply from Dreams - Livingston
Good morning William,
Thank you for your recent review.
We are sorry to hear that you are finding your mattress firmer than you expected.
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
Start to finish faultless!
Start to finish, the staff at the Livingston store were brilliant!
Robin dealt with our order, very professional and friendly.
I have to say that customer service also stepped up to the mark when i enquired about changing the name on the order for business purposes, which they did!!
Oh and the mattress!! Expensive yes, but what comfort!
10/10, cant recommend Dreams and the staff enough!
9 November 2025
I had a great experience
I had a great experience. Connor was extremely helpful and listened to everything that I needed.
10 October 2025
Excellent service very helpfull
Excellent service very helpfull. Helped me able to get correct suitable mattrice using computer. Also great advice on different types of beds. Very quick delivery and bed assembled quickly. Paid extra to get old bed taken away which was worth it.
5 October 2025
My mum is 83 years old and not in the…
My mum is 83 years old and not in the best of health. She really needed a new mattress but was a bit anxious about going out and trying them . Darren was so gentle ,patient and professional with her and made the process so easy . Delivery was on time and guys very helpful and again professional and lovely. Thanks Dreams team , we wouldn’t go anywhere else now .
27 September 2025
The service is excellent and the staff…
The service is excellent and the staff are helpful. Delivery service is professional and punctual and friendly.
28 September 2025
A Good night's sleep what more could…
A Good night's sleep what more could you want
20 September 2025
Need a new mattress? Check out Dreams.Great selection of mattresses and beds
Great selection of mattresses and beds. Helpful, knowledgeable and friendly staff.
12 September 2025
Unprompted review
Sweet dreams
Young lady was very helpful and patient. Made my experience worth while. Really good quality and finish
14 September 2025
Great reception/ excellent staff
Great reception/ excellent staff, faultless service and care !
14 September 2025
On a spur of the moment decision we…
On a spur of the moment decision we decided to replace our bed and headed up to Dreams to see what they had available. After talking to a wonderful staff member we tried their bed that would suggest which type of mattress would suit us best. We only had a week to wait for the bed to be delivered and the delivery people assembled the bed and took the old one away. We now have a wonderful bed which gives so much more support than the old one.
30 August 2025
Great Value, excellent service
Helpful, friendly and professional team members, well set out store easy to understand price, no pressure sales and excellent value for money, extremely happy with the start to finish
22 August 2025
Unprompted review
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