Very knowledgeable in store staff. We were not rushed into making our decision. Once our decision was made, we were able to hold off on delivery to make sure our room was ready for the delivery. Canno... See more
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The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... See more
We were both very happy with the way your staff handled the initial purchase from us and also with how they dealt with changes in the delivery date, there was no problem with dealing with that. Our de... See more
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, United Kingdom
- 01506342646
4.9
Excellent
225 reviews
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Happy customer
Very happy with my bed. Delivered on time and kept up to date when it would arrive. Also gotvmy purchase at a good price.
5 July 2026
Great service from team.
Very knowledgeable in store staff. We were not rushed into making our decision. Once our decision was made, we were able to hold off on delivery to make sure our room was ready for the delivery. Cannot fault the delivery team as they were smart, arrived on time and were very friendly.
17 May 2026
Excellent service and had just what i…
Excellent service and had just what i needed. Delivery driver was courteous and kept me informed
3 May 2026
From the very beginning of going into…
From the very beginning of going into shop and picking a bed to the bed and mattress getting delivered everything was first class from the lady in shop to delivery me
11 May 2026
Thankyou so much for my new bed your…
Thankyou so much for my new bed your staff are so great x
9 May 2026
Grate products good price grate service
20 December 2025
We were both very happy with the way…
We were both very happy with the way your staff handled the initial purchase from us and also with how they dealt with changes in the delivery date, there was no problem with dealing with that. Our delivery itself was no problem, the two delivery men were great, they took the old bed away and assembled our new one with no problem.
17 April 2026
Had a great experience in the shop
Had a great experience in the shop. The delivery was well coordinated and I was kept informed. The delivery team also assembled the bed and took all the packaging away. Very happy.
26 April 2026
Excellent service
We were helped by Bill who was extremely knowledgeable and helped us find a mattress which suited our needs exactly. Would definitely recommend Dreams Livingston
24 April 2026
Unprompted review
I was met at door & staff was very…
I was met at door & staff was very accommodating. Very helpful & understanding.
3 April 2026
Absolutely fabulously comfortable bed
Absolutely fabulously comfortable bed , best choice we have made in many years. Thankyou DREAMS.
20 March 2026
Thanks to young Louise an excellent sales assistant/customer service advisor 10/10)
The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up buying an ottoman bed as it was better value for money. We also purchased brilliant pillows and bedding at really good prices. I would highly recommend Dreams in Livingston to my friends and family. Excellent service all round. Many thanks to Louise 10/10
7 March 2026
Unprompted review
Sweet Dreams
Fantastic service and they listen. Informed me of their “price guarantee “ which meant if the item went cheaper before delivery then the new price would be honoured and yes, it had reduced by 20% within 2 weeks and the deal was honoured.
28 February 2026
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