We went into your store knowing what bed we wanted to buy after looking at Dreams online. The shop assistant was very helpful and friendly, directed us to the bed we wanted to buy. Although we have to... See more
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Excellent service. Highly recommend visiting Dreams store in King’s Lynn. Great product range and lovely staff. Especially Sadie who looked after us, and was so knowledgable and helpful. Definitely wo... See more
Extremely welcoming and helpful staff who made the buying of a new bed very easy. Kieth was brilliant throughout the process.
On arrival a young dark haired lady Sadie I think, welcomed us and offered refreshments and was allowing us to browse and stated she was available for any questions about the products then this guy An... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hardwick Road, PE30 4YN, Kings Lynn, United Kingdom
- 01553407000
4.9
Excellent
189 reviews
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New base
We bought a new base in the colour we wanted with no drawers as we didn’t need them …delivered within time slot
12 April 2025
It’s a very comfy matteress
12 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unhelpful and disinterested
Unhelpful and disinterested staff.
They just sat at the desk staring into their mobile phones completely disinterested in helping / selling me a mattress/frame. Heading else where.
5 April 2025
Unprompted review
Reply from Dreams - Kings Lynn
Good evening,
I am sorry to hear about your experience with one of our Dreams stores.
I would like to discuss this with you further so have requested some further information via Trustpilot.
I hope to hear back from you.
Many thanks,
Wayne
I am now getting a more restful sleep…
I am now getting a more restful sleep with the new mattress.
13 March 2025
Fast asleep
Head down, hello, mornings arrived, boy that came along all too quickly.
That's what happens when you get a nice new comfortable bed, it just goes to show how bad my old bed was.
Anyway, good sleeps ahead.
7 March 2025
Everything went fine delivered on time…
Everything went fine delivered on time no fuss no worries
2 March 2025
Great delivery team
2 March 2025
The whole experience was amazing from…
The whole experience was amazing from buying the bed to the guys that's installed it......it was was all a breeze. Super pleased with it.
23 February 2025
Very helpful delivery and set up
Very helpful delivery and set up. Not used it as a sofa bed yet, but does feel comfy and looks good!
27 February 2025
Delivered on time
Delivered on time, happy with the whole ordering and delivery process.
27 February 2025
The staff were friendly and…
The staff were friendly and knowledgeable about the products .Delivery was quick and they put it together for us.
21 February 2025
I have had the best sleep.
I have had the best sleep this last week than I have had in months/years. I had my left knee replaced 12 months ago and I can now sleep on my left side. I even have trouble waking up in the mornings. The mattress and pillows are better than sliced bread.
20 February 2025
Everything was perfect from entering…
Everything was perfect from entering the shop to the delivery and installation of the new bed. It's rare to get exactly what a company promises these days.
19 January 2025
The staff especially Casey was very…
The staff especially Casey was very helpful, and we weren’t rushed. The delivery was excellent, and the delivery men were very helpful, they even had special shoes over their outdoor shoes which was very thoughtful. Would definitely recommend Dreams.
19 January 2025
I was very impressed
I was very impressed with the range of mattresses available and the knowledge of the Dreams staff. I was very happy with the speed of delivery and the helpfulness of the delivery men on the day. I am delighted with my new mattress.
19 January 2025
Great service from the very beginning
Great service from the very beginning, would definitely recommend
15 January 2025
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