We went into your store knowing what bed we wanted to buy after looking at Dreams online. The shop assistant was very helpful and friendly, directed us to the bed we wanted to buy. Although we have to... See more
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Excellent service. Highly recommend visiting Dreams store in King’s Lynn. Great product range and lovely staff. Especially Sadie who looked after us, and was so knowledgable and helpful. Definitely wo... See more
Extremely welcoming and helpful staff who made the buying of a new bed very easy. Kieth was brilliant throughout the process.
On arrival a young dark haired lady Sadie I think, welcomed us and offered refreshments and was allowing us to browse and stated she was available for any questions about the products then this guy An... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hardwick Road, PE30 4YN, Kings Lynn, United Kingdom
- 01553407000
4.9
Excellent
189 reviews
Asks customers to review
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Paul was very helpful and knowledgable…
Paul was very helpful and knowledgable of his products. We felt very welcome in the store and we’re not rushed at all.
7 November 2021
Unprompted review
Went to Kings Lynn and met Kacey Hood…
Went to Kings Lynn and met Kacey Hood and Lucie . they were quite helpful in helping me look for what i wanted . Thumbs up girls!!
4 November 2021
Unprompted review
Excellent service provided by…
Excellent service provided by knowledgeable staff, all at a reasonable price.
3 November 2021
Unprompted review
First class service from sales room to…
First class service from sales room to delivery.
24 September 2021
Unprompted review
Dreams in Kings Lynn 100% service from…
Dreams in Kings Lynn 100% service from the minute we walked in to the delivery 5 days later
2 September 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Didn’t know buying a bed could be fun!
Had great fun trying out the sleep match machine. We bought one of the mattresses recommended. The salesman at the Kings Lynn store was great! Very knowledgeable and friendly.
27 August 2021
Unprompted review
Reply from Dreams - Kings Lynn
Good afternoon!
I'm glad you enjoyed our sleep match machine!
I'll be sure to pass on your kind words to the Kings Lynn store.
Happy sleeping!
Destiny
Customer Service Awful
Unsatisfactory, unhelpful and lacking compassion
My 74 year old sister is sleeping in a chair because the very expensive Tempur mattress she bought from Dreams leaves her in more pain than when she goes to sleep. She has been ignored by both the shop manager and customer service. When the mattress was delivered all the packaging was removed. She would like the mattress collected and a refund but is being told it is against company policy. She was not able to read the terms and conditions until it arrived by post several days after the purchase. I am sure this is not legal. I am writing this review because she is not very computer savvy.
23 August 2021
Unprompted review
Reply from Dreams - Kings Lynn
Good afternoon Sarah
Thanks for leaving us your review. We are sorry to hear that your sister's mattress is causing her a lot of discomfort and understand the frustration and inconvenience this has caused.
I would like to look into this with the sole aim of putting in place a remedial action to help resolve the matters raised but haven't been able to identify your order details from the information provided.
Could you kindly email us your Dreams order number? The email address to send this to is sg41@dreams.co.uk and once received, I will look into and try to resolve this for you.
Many thanks
Stephen
Only second time we walked into the…
Only second time we walked into the store, but was second purchase… so far 2 from 2! Thanks Dreams 😁
12 July 2021
Unprompted review
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