Dreams - Hereford Reviews 

424
TrustScore 4.5 out of 5

4.7

Salmon Retail Park, HR4 9SB Hereford, GB


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Rated 5 out of 5 stars

Excellent service. Lorna at Hereford was really knowledgeable, helpful and personable. Made us feel really comfortable. Very confident in the product we bought, and we were even happy to be shown a be... See more

Rated 5 out of 5 stars

We were treated very respectfully and the sales assistant Anna was very helpful and patient with us. It was lovely to try the mattress out and compare it with others and this helped with our final dec... See more

Rated 5 out of 5 stars

Anna at the Hereford store was amazing for us! We went in not having a clue on what we wanted as we were coming from a 13+ year old mattress. Feels like she knew us really well after testing just a fe... See more

Rated 3 out of 5 stars

Goods delivered on time but the Mattress Cover purchased did not. We were told that it would be delivered by post, after numerous phone calls to the Hereford branch we were told that it had not been p... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Salmon Retail Park, HR4 9SB, Hereford, United Kingdom

  • 01432 279737

4.7

Excellent

TrustScore 4.5 out of 5

424 reviews

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4.7

All reviews

(424)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent buying experience

Sandy in the Hereford store was really helpful and ensured I had all the information I needed to choose the perfect bed for me. I was able to choose a date to work with buying a new house in Cornwall. The bed arrived on time and the team who delivered it were excellent too. They were respectful and careful. They took time to explain everything. The bed is absolutely perfect.

11 August 2025
Rated 5 out of 5 stars

Great service and products!

Great service and products!

The team was really helpful and got us the right mattress for our needs. Took time to make sure we got the right thing and explained everything about delivery etc clearly. Would recommend

11 August 2025
Rated 5 out of 5 stars

Brilliant friendly knowledgeable

Brilliant friendly, knowledgeable staff. Choosing a mattress isn’t in my opinion easy or exciting but the staff were very good with explaining the different options and made us feel welcome during our visit. We were made welcome and felt like we had time spent helping us to make the right decision.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Don't touch them with a bargepole

They lie, hard sell and deliver shoddy goods.

18 July 2025
Dreams - Hereford logo

Reply from Dreams - Hereford

Good morning HLR,

Thank you for your recent review.

I am sorry to hear you are unhappy with your recent deliver.

I have tried to call you to discuss this but was unable to reach you. I have also sent you an email should you wish to discuss this further.

I look forward to hearing from you.

Kind Regards,

Wayne

Rated 5 out of 5 stars

The bed of my dreams

Shop: very pleasant and knowledgeable staff. Good choice. Good atmosphere.
Delivery: quick and more than satisfactory.
Bed: should have done this long ago.
All in all: highly recommendable!

20 June 2025
Rated 5 out of 5 stars

Dreams do come true !

I am delighted to express my gratitude to the staff at Dreams, whose knowledge made choosing the perfect mattress enjoyable and stress free.

My new mattress has changed my life. After a peaceful, rested sleep, I awake free from aches and pains.

Thank you for your expertise in helping me select the perfect mattress.

1 June 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, all carried out quickly and efficiently.
Bed itself met all that we expected and is both comfortable and better than expected.

1 June 2025
Rated 5 out of 5 stars

Professional and friendly

Professional, helpful and good humoured is how I would describe my visit to Dreams. I was greeted at the door, spoke to Chris about my requirements and she suggested I get analysed by the Sleepmatch technology. Wasn't expecting that, but it looked fun and I couldn't resist! A few minutes later and I was invited to try 3 mattresses, recommended by Sleepmatch. Chris took me through these options clearly and good naturedly, I was given time time to consider and browse other options. Having made my decision, the process to purchase a bed frame and mattress was smooth and clear. I also bought a couple of pillows (of the type that I had used when trying the mattresses), and took advantage of the repeated offers of water and coffee! All round, a very good purchasing experience, so much better than picking from a screen online and worth the extra pennies.

29 May 2025
Unprompted review

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