Dreams - Hereford Reviews 

We are very happy with our new mattrass and pillows. In addition we were extremely pleased with the service we received in the shop as well as the courteous and polite delivery of our products.

I am pleased with the bed to the point it’s strong and nice looking,the headboard is lovely.The storage space is wonderful and lifts up with ease. I’m disappointed that the bed is directly on the floor with no wheels on the bed,it’s now marking the carpet and can’t move it.I didn’t notice it in the store,my eyesight is not very good and having two cataracts done in December.But I would still recommend Dream to my friends because it was my fault.Thank you

On time as stated

Very welcoming and polite staff. Comfortable mattress

We visited the store to buy a base & two mattresses. My husband & I tried the bed machine and she asked my husband's nationality. Whilst we tried out some beds, I asked if she could help my son choose a bed. She asked my son, if he was my husband's brother. Did she think I was trying out beds with my other son?! My son replied, No he is my stepdad. So then she asked, is that your mum? (She knew very well I was his mother as I asked her to help my son choose a bed.) My son replied, yes. She then said, Well, if your mum can get someone who looks like that!"
Did she think I was too old and ugly for my husband? That he was too good a "catch" for me? What should have been a pleasant afternoon choosing beds, turned out to be humiliating & embarrassing. Before we left she asked how long we had been married?! Had my son told my husband and I this before we had left the store, we would have left and bought beds elsewhere. Not so much a dream; more of a nightmare and we won't ever buy from Dreams again. The employee was rude and insulting. She needs to be trained in customer service & advised that interrogations & insults to customers are not part of the remit. I AM NOT ABLE TO REPLY TO YOU. I CALLED THE STORE IF YOU WANT MORE INFO CALL THEM.

first class service throughout.

Contact was Brilliant for delivery time, etc. Operatives installing bed were awful & unfriendly. They Erected the TV bed DAMAGED & didn't say anything about this. I now have to have another visit (a month later) to repair replace part of the bed. Not very impressed at all with Dreams, whole experience not good at all.

Customer service was excellent very helpful easy to place order , old mattress recycle very easy

Very good customer service and promptly delivering even earlier than expected.
Thank you Dreams!!

Great service from start to finish from sales room to putting the bed together to taking the old one way spot on

Totally satisfied with the very friendly and meticulous professional service provided by Chris at the Hereford Dreams store.

A great experience in the store. Came away happy we had the right bed for our needs. Delivery highly efficient and timely.

Friendly and efficient service, and they narrowed down the range of products for me to choose from.

Very helpful staff, delivery guys were helpful, the bed is amazing. So comfortable

Great shop assistant. Friendly, knowledgeable, not aggressive, lead to the correct decision with no hassle. Delivery arranged with no fuss. Van arrived easily within the time given. 2 men were helpful and I feel went well beyond their requirements, taking away all packing materials, and by the way the bed is super comfortable . Would recommend fully.

They came on time put the bed together but the draws was still fastened shut so was not very happy about that

Just had a call from them and they have sorted thank you very much

Good service

We have not slept on them ourselves but someone who has said they were very comfortable

Sandy in the Hereford store was really helpful and ensured I had all the information I needed to choose the perfect bed for me. I was able to choose a date to work with buying a new house in Cornwall. The bed arrived on time and the team who delivered it were excellent too. They were respectful and careful. They took time to explain everything. The bed is absolutely perfect.