We visited the Exeter store yesterday, we were served by Aaron who couldn’t have been more helpful. We explained our needs in buying a new mattress, we only tried two mattress. We were then left by ou... See more
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Went to Exeter store to see selection of beds I'd earmarked. Ended up buying a different, more expensive one. The Jenkins ottoman super king. It's fabulous. Appears so well made, really comfortable... See more
Looking for a new bed dreams let you look around without following you and butting in. When we were ready there was no big sale,they asked the right questions and let us decide without giving over... See more
Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t ar... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Alphington Retail Park, EX2 8NH, Exeter, United Kingdom
- 01392 424796
4.9
Excellent
387 reviews
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Excellent bed
Great service and information in store. Great customer service online as we had to change delivery a couple of times due to house move. The lads that delivered done a great job putting the bed together. Great comfy bed
20 March 2025
The bed arrived on the expected date
The bed arrived on the expected date. Communication was clear and we knew the time slot. Jake and Paul assembled the bed quickly, professionally and efficiently. Thank you. The bed is very comfortable. Exactly what we wanted.
Thank you too to Aaron who sold it to us.
28 February 2025
Paul who looked after us was awesome
Paul who looked after us was awesome. He helped us to select the right Mattress and Pillows and we could of asked for anything more the service was great, no pressure and to top it off it was delivered the following week ! Thank you !
15 February 2025
Very pleased with pur new Dreams bed…
Very pleased with pur new Dreams bed and mattress.
From ordering to delivery we were kept informed every step of the way with text and emails.
The delivery team contacted us giving time of arrival and when they arrived were courteous and respectful of our propertu. Highly recommended
1 March 2025
Very knowledgeable staff
Very knowledgeable staff, No pressure selling. Great customer experience
9 February 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really disappointed that my final…
Really disappointed that my final payment of £900+ was taken on Wednesday for delivery next week, only to get a phone call a day later to say half my order can’t be delivered (bed frame) and will be a few weeks before delivery.
21 February 2025
Unprompted review
Reply from Dreams - Exeter
Good afternoon Kelly,
Thank you for leaving us your feedback.
I am sorry to hear that your part of your delivery has been delayed after you made the balance payment for your order.
In order to look into this for you, I have requested your order details via Trustpilot. I do hope to receive this information soon.
Many thanks,
Kishan
Excellent customer service from start…
Excellent customer service from start to finish, all the members of staff couldn't have done anymore. Everyone was friendly, helpful and very attentive but without being pushy. Couldn't have asked for anymore.
28 January 2025
Great service, great choice!
Chose a fabulous new zip n link super king Mattress after great service, using their mattress selection machine & great customer service from Paul. Delivered on due date, no drama. Delivery team very professional & installed effortlessly. We chose a Flaxby Firm mattress…AMAZING! 😁
3 January 2025
All round fantastic service from…
All round fantastic service from showroom to bedroom.
15 February 2025
Chosen bed delivered on time
Chosen bed delivered on time. Two very helpful lads assembled the bed in good time.
13 February 2025
I went here with my parents to replace…
I went here with my parents to replace a rather ancient mattress, we were immediately greeted by a member of staff who listened to what we wanted and showed us thier options, within half an hour we had found the mattress that met my parents needs and budget. We went for one of their returned and refurbished mattresses.
5 February 2025
Unprompted review
Wonderful staff at Exeter
Wonderful staff at Exeter, goods delivered to our home by helpful crew who placed the mattress on the bed all on time. A great experience, thank you Dreams
29 January 2025
Aron the Sales Assistant
Aron the Sales Assistant was very helpful in explaining the different mattresses I could choose from.
5 February 2025
Good with order, shame about the delivery
Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t arrive until days after the bed did. When we chased them up we were told they couldn’t use the store supplies and we would have to wait. When they did arrive they have caused neck ache ever since. The mattress protector has a plastic side and crunches when you move in bed.
23 January 2025
Unprompted review
Reply from Dreams - Exeter
Good afternoon Lucie,
Thank you for taking the time to leave us a review.
I am sorry to hear about your discomfort with some of our products.
I have tried to call you today to discuss this further but couldn’t reach you. I have sent you and email to discuss this further.
I look forward to hearing from you.
Kind Regards,
Wayne.
Very helpful staff and delivery men…
Very helpful staff and delivery men ,excellent mattress
1 February 2025
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