Ben went above and beyond as a sales person. Came into the store and Ben greeted us with a good morning is there anything in particular your looking for.We explained everything and he let us browse fr... See more
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We went to the Edinburgh Straiton branch and was created by Ben, he was very knowledgeable, very accommodating, fave us the information we needed and then gave us the space to talk and try things ou... See more
The helpful member of staff who greeted us on arrival, listened to our wishes and showed us what we were looking for. He was particularly friendly as were the other staff members at the desk when we w... See more
I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Straiton Retail Park, EH20 9PW, Edinburgh, United Kingdom
- 01314 481602
4.8
Excellent
371 reviews
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Dreams for your new mattress
Buying from Dreams was made easy, the salesman called Ashley was very good at his job and left no stone unturned, big thanks to him because we are very happy with the purchase.
31 May 2026
Stunning headboard
We purchased a headboard only but it’s a stunner, we’re more than happy hoe ite transformed our bedroom.
30 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Edinburgh Straiton
Good afternoon,
thank you for your recent review.
I am sorry to hear you are finding your mattress uncomfortable.
I hope you are happy with the resolution we have offered.
Kind Regards,
Wayne
Ben in Straiton was brilliant fantastic…
Ben in Straiton was brilliant fantastic service and so much knowledge it was a pleasure to complete a sale with him perfectly service
17 May 2026
Ben , very friendly and informative
Ben, the salesman was very helpful and patient with us. Lady when paying was also friendly and helpful as to were the Delivery men.
15 May 2026
Great customer service at Dreams…
Great customer service at Dreams Straiton. Customer advisor understood our requirements and identified suitable beds within our budget. Delivery was as scheduled.
15 May 2026
Staff very helpful from start to check…
Staff very helpful from start to check out everything well explained keep up the good work delivery guys called me on morning of delivery gave me a estimate time turned up with in the the ETA came in checked where new bed was going then set about bringing the final piece of the jigsaw together so good comfy bed 👍
9 May 2026
Mattress Order
Visited Dreams at the weekend to order a new mattress & was very impressed with the service received from walking in the door & back out again. Michelle greeted me on entering the Store & walked through the whole process of selecting & ordering my mattress with great knowledge & professionalism. I would highly recommend the Straiton Store & now look forward to delivery.
2 May 2026
Unprompted review
Love my Tempur mattress
Love my Tempur mattress! Am having the best sleep ever. No more back pain when I sleep and better still I wake up less in night for the bathroom ! Delivery was on time, staff and service was great. So happy with everything. Thank you!
24 April 2026
Dream Team at Straiton Store
It’s what it says on the tin it’s a Dream to buy a mattress from Dreams and there staff are always so polite and very friendly also very knowledgeable.
14 April 2026
Unprompted review
The guys were excellent …
The guys that delivered the mattress and pillows were very helpful and could not have been any better. The mattress is very comfortable and the pillows are very good.
14 April 2026
James from dreams was very informative…
James from dreams was very informative and explained everything I needed to know, value for money. Love my new bed.
14 April 2026
From the first time we went into the…
From the first time we went into the shop to the delivery everyone one was very helpful and friendly first class ten out of ten
12 April 2026
Staff in store extremely helpful and…
Staff in store extremely helpful and friendly.Placed my order and it was delivered on time.Delivery staff
were careful, put on overshoes when entering house, assembled beds and removed all wrapping.
Have used Dreams before and would recommend .
10 April 2026
The Service in shop and delivery team…
The Service in shop and delivery team was excellent.
4 April 2026
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