Bought a new bed from Dreams it is really well made and I am so happy with it I now have a comfortable good nights sleep. The customer services e was great right from buying where the staff knew every... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service. The item then arrived smoothly and as scheduled and my son is now having a really great sleep on his new purchase. Would highly recommend Dreams for dreaming. Thanks again a... See more
The assistant was very helpful,and we choose a mattress which was delivered on time by driver,he said to leave mattress for two hours before making up which I did .Husband and myself never slept all n... See more
This is the third time we have used Dreams Clydebank and the people in the store couldn't be more helpful. Choosing a bed is tricky and the staff know how to be helpful without interfering! The who... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Clyde Retail Park, G81 2XA, Clydebank, United Kingdom
- 01419 528709
4.8
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best shopping experience in years!
This is the best company I have dealt with in a long time. My whole experience from beginning to end was outstanding. Kim in sales couldn’t have been more helpful and went out of her way to help us in any way she could. Delivery men were also excellent and very, very helpful. In my opinion there are not many companies who have employees as good as Dreams.
9 March 2024
Easy process with helpful staff from start to finish
The staff at Dreams Clydebank Dreams were very helpful and pleasant, the process of purchasing a new bed was made easy from the very start to picking it up at their Glasgow depot, the bed itself was easy to put up (so my husband said) with the clear instructions provided, we are very happy with our new bed
9 March 2024
Dreams clydebank
I was after a new bed and mattress and I paid a visit to the store in clydebank I tried the sleepmatch and I found the perfect mattress and bed the assistant Julia was really helpful and have me her full attention everything was delivered within two weeks and the two chaps that assembled the bed they were fantastic their names are Darren and John Thank you guys for a job well done I recommend dreams to other shoppers janette Lawrie scotla.nd
22 February 2024
Really good experience
We were surprised that we were treated so well when we were looking for a new mattress. The staff found out what firmness of mattress we needed then showed us the options we had.
The delivery driver and crew were fantastic when delivering the mattress.
29 February 2024
I bought a mattress from Dreams
I bought a mattress from Dreams, I’ve had it about 2 weeks now, I’m extremely happy with it and it’s very comfortable.
24 February 2024
Great Company and delivery drivers were…
Great Company and delivery drivers were very polite and helpfull
23 February 2024
Amersham Mattress (Julia)
Clydebank store assistant (Julia) was excellent. She was pleasant, knowledgeable and informative about alternative specifications. Delivery service was also excellent.
28 December 2023
Excellent Service!!
The sales representative Julie at the Clydebank branch was excellent from beginning to end. Throughout the whole experience she was very helpful and knowledgeable. Very polite and helpful service with a smile. Making the whole Dreams purchase experience enjoyable.
13 January 2024
Product is good
Product is good. Salesperson was excellent, very knowledgeable and helpful.
3 January 2024
Excellent service and attentiveness…
Excellent service and attentiveness from the in store assistant (Debbie) when we went in to look at sofa beds. The delivery was precisely on time and the delivery folk were excellent and extremely helpful in bringing the sofa bed to the upstairs room for which it was purchased. We would not hesitate to recommend Dreams for their all round service and the sofa bed is exactly what we hoped it would be. First rate all round.
20 December 2023
Excellent service and sales knowledge…
Excellent service and sales knowledge from the staff. Delivery of mattress came on-time.
22 December 2023
Excellent Service
Excellent Service; better quality and a decent price
17 December 2023
Unprompted review
Respectful helpful workers
15 December 2023
Relaxing experience
Staff member was very helpful no pressure sales talk great information about different mattresses. Efficient ordering procedure and good delivery time
10 November 2023
Great service from buying to…
Great service from buying to delivering. Absolutely love my new mattress thinking about one for spare bedroom
10 November 2023
Dreams Clydebank
Ordered 2 new mattresses and a bed in store at Clydebank . Staff very knowledgable and helpful . Will definitely
use again .
30 September 2023
Unprompted review
Friendly professional staff
Friendly professional staff. Great range of beds and mattresses. Good delivery options. Great people to deal with.
25 October 2023
Unprompted review
Staff very helpful and knowledgeable.
20 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.