Beautifully designed and wide range of switches that cater for/can fit in with any existing or upgraded home decor. Prices reflect quality, design and variety. A personal request would be more abilit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
really liked the website, easy to use. very efficient service. absolutely love the light I ordered. great packaging, the right amount of cardboard used and tissue paper, all recyclable. First tim... See more
Company replied
Hi quality, beautiful products. Have spent hundreds of pounds on light switches, plug sockets etc. they looked beautiful online and just as perfect in real life. Worth every penny if you care about... See more
Company replied
The small size and look of the metal ceiling rose purchased is excellent. These were fitted to the apex of a room in roof to a very narrow flat ceiling section requiring a size smaller than standard... See more
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Company details
Written by the company
Dowsing & Reynolds is an online home décor retailer founded over 10 years ago by James and Ally Dowsing-Reynolds, who struggled to find beautiful, design-led fixtures and fittings for their homes that didn't have the associated designer price tag. They wanted things that looked attractive and were enjoyable to interact with. Focused primarily on statement lighting, switches and sockets, and stylish door handles, D&R concentrates on metal hardware with a twist and many products are designed and hand-assembled in-house.
Contact info
Unit 7, Hunslet Trading Estate, Severn Road, ls10 1bl, Leeds, United Kingdom
- +44 (0) 113 8199985
- contact@dowsingandreynolds.com
- www.dowsingandreynolds.com
4.5
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality product
Top quality product and it was worth joining the waiting list for the four toggle switch. Recd on time and in good shape.
29 January 2026
Reply from Dowsing & Reynolds
Hi Anthony,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Sinem,
Thanks so much for sharing your thoughts with us. I’m really sorry you had such a hard time getting through, that’s understandably frustrating, and it’s not the experience we want anyone to have.
We care deeply about offering helpful, responsive support, so it’s disappointing to hear we missed the mark. Someone from our team has been in touch to help sort things out and make sure you get the support you need.
If anything else pops up, we’re always here to help.
All the best,
Dowsing & Reynolds
Great product, disappointing customer service
The pull cord switch itself is excellent – good quality, looks great, and works exactly as expected. I’m very happy with the product.
However, the customer service was disappointing. I emailed with a simple question about the product and never received a reply. No acknowledgement or response at all.
It’s a shame because the product is good, but the lack of communication lets the service down. Improving email responses would make a big difference.
15 January 2026
Reply from Dowsing & Reynolds
Hi Zahir,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with the product and we're very sorry to hear you had trouble getting in touch with us. I can imagine how frustrating that must have been, and it’s not the experience we want for you.
We genuinely care about providing great support, so it’s disappointing to know we missed the mark this time. A member of our team has reached out directly to help resolve any issues, and we’ll make sure you get the assistance you need.
If anything else comes up or you need further support, we’re here and ready to help.
Best regards,
Dowsing & Reynolds
Elevates my room!
Absolutely LOVE my black low-rise frosted mini bubble chandelier. It totally elvates up my living room and I can’t stop popping in to admire it! I didn’t quite appreciate there is only one bulb light (the bottom one) and the other baubles are just decorative, although they do reflect a lovely glow. Maybe this could be clearer on the website, as it is hard to understand first time how these bubble lights work. Love it though, and will buy more in the future I am sure.
28 January 2026
Reply from Dowsing & Reynolds
Hi Caroline,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products as well as your feedback about the number of lamps, and we do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Lizzie from customer service was…
Lizzie from customer service was amazing, when I had an issue with my order it was rectified immediately
27 January 2026
Reply from Dowsing & Reynolds
Hi Marion,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our service and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Very impressed..
Some great looking products.
Easy to order, plenty of communication and prompt delivery.
Arrived beautifully packaged.
Very impressed..
27 January 2026
Reply from Dowsing & Reynolds
Hi Simon,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Great product and easy shopping experience
Really pleased with the products (good quality), shopping experience was easy and the delivery was in line with expectations.
14 January 2026
Reply from Dowsing & Reynolds
Hi Anthony,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Very good service
Good communication. Prompt delivery. Very elegant lamp design. Easy to assemble. Thank you.
26 January 2026
Reply from Dowsing & Reynolds
Hi Sylvia,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Maliya,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Gary,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Just fitting a load of switches and…
Just fitting a load of switches and sockets now. Cheap junk, what a rip off for what is essentially rebranded plastic crap. Never again.
2 February 2026
Unprompted review
Reply from Dowsing & Reynolds
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that the quality of our products didn’t meet your expectations.
We’d really like to understand a bit more about any issues you experienced while installing our products so we can look into this properly. We do offer a 2-year warranty on all our products, and we’re keen to help resolve this for you.
If you could please share your order details with us via Trustpilot, a member of the team will be in touch as soon as possible to discuss this further.
If you have any queries at all, please don't hesitate to reach out.
Kind regards,
Dowsing & Reynolds
What an amazing company!
What an amazing company!! They replaced the globe I broke and gave me a free bulb as I’d got very confused over what I’d initially ordered. So friendly and fast :)
23 January 2026
Reply from Dowsing & Reynolds
Hi Tim,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our service and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Great products but not so easy
Great products but not so easy to install sockets and switches with metal clip covers if the wall is not even. Metal covers fall off easily and the work around is to adjust the clips or drill through the cover and screw it on so it stays permanently on the plastic housing.
5 January 2026
Reply from Dowsing & Reynolds
Hi Bernie,
Thank you for taking the time to share your feedback. We're sorry to hear that you're having issues with your installation, that's not what we'd expect of our products.
We’d really like to understand a bit more about how the items have been installed so we can look into this properly. We do offer a 2-year warranty on all our products, and we’re keen to help resolve this for you.
A member of the customer service team has been in touch via email to help resolve any issues you may have.
If you have any queries at all, please don't hesitate to reach out.
Kind regards,
Dowsing & Reynolds
Nice products and customisation part…
Nice products and customisation part makes them clever. Good website
31 January 2026
Unprompted review
Reply from Dowsing & Reynolds
Hi James,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Tip from an electrician
As an electrician who has fitted Dowsing and Reynolds products for many years now i’m almost at the point of refusing to fit any more.
The plastic yoke/frame is a flawed design, and as others noted the slightest bit of pressure will deform it in a way that the face plate will not stay on.
This issue is particularly bad with the two gang switches.
As a result I have to spend three times the amount of time dressing cables, and I pass this cost on to my customers.
Two year warranty and so say brilliant customer services aside, this is a flawed design.
Personally, I would pay more for a better product, you’ll save money on installation and you won’t be clipping the face plates back on for the next 5 years.
29 January 2026
Unprompted review
Reply from Dowsing & Reynolds
Hi Dan,
Thank you for taking the time to share your feedback. We're sorry to hear that the quality of our products didn’t meet your expectations.
We’d really like to understand a bit more about how the items have been installed so we can look into this properly. As you mentioned, we do offer a 2-year warranty on all our products, and we’re keen to help resolve this for you.
If you could please share your order details with us via Trustpilot, a member of the team will be in touch as soon as possible to discuss this further.
If you have any queries at all, please don't hesitate to reach out.
Kind regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Ash,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Poor customer service
On receiving my item, I emailed the company as there was an issue with what had been sent. I chased, and I chased but never received a response. In the end I gave up and returned the items for a full refund. Not the customer experience I was expecting as the items are not cheap!!
16 January 2026
Reply from Dowsing & Reynolds
Hi Sam,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you’ve had trouble getting through to our customer service team. I can imagine how frustrating that must have been, and it’s not the experience we want for you.
We genuinely care about providing great support, so it’s disappointing to know we missed the mark this time. A member of our team has reached out directly to help resolve any issues, and we’ll make sure you get the assistance you need.
If anything else comes up or you need further support, we’re here and ready to help.
Best regards,
Dowsing & Reynolds
Gorgeous kitchen cupboard handles…
Prompt delivery product looks even better in real life!
19 January 2026
Reply from Dowsing & Reynolds
Hi there,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Great handles, considerately packed
Order was promptly sent, and the handles I ordered were all well wrapped to prevent them scratching/marking each other in transit. Also happy with the handles themselves, they really upgrade the look and feel of the furniture. Will definitely order from them again!
5 January 2026
Reply from Dowsing & Reynolds
Hi there,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Katie,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
We appreciate hearing how happy you were with our service and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
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