Watch arrived faster than expected, and faster than anywhere else was advertising. Ordering was easy, the whole process was smooth and I am impressed. Will definitely use them to buy watches in futu... See more
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Ordered my watch on Monday, got it on Friday to Australia. Authentic watch, good and speedy service
Ordering a Seiko watch from these guy’s website was easy and straightforward. Prompt service and delivery to regional South Australia (7 days) especially at this time of the year (Xmas & New Year) was... See more
Company replied
DownUnderWatches has a great selection of beautiful watches, some not available anywhere else!The staff are very helpful and friendly and they know their watches! My order was promptly dispatched, wel... See more
Company replied
Company details
Written by the company
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Contact info
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australia
- cs@downunderwatches.com
- www.downunderwatches.com
4.6
Excellent
522 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This website was easy to navigate and…
This website was easy to navigate and use and the watch I ordered arrived promptly and looks fantastic. I am very pleased with the result.
26 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Not really Down Under
Bought a Citizen watch through this site and the service and delivery was really fast.
Watch was as advertised and in new condition.
The only negative was since the website is called Down Under Watches, I expected it to be Australian based. However turns out the merchant is from Singapore and I was promptly charged an Overseas Transaction Fee by my bank. If I had known the merchant was overseas, I would have reconsidered my order.
25 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Ainsley,
We are pleased that you loved the watch purchase from our online store as well as our service. Nothing is hidden it is clearly mentioned on shipping page of our website. Watches are shipped from our Singapore warehouse.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Best watch dealer online
19 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Hoàng,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
item was delivered in original…
item was delivered in original packaging and in top working order. Could not be happier with how everything went from start to finish.
18 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Matt,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Amazing watch
Amazing watch! Elegant style. Received it within definite timeframe. Packing was quite safe.
17 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Manmeet ,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Reply from DownUnderWatches
Dear Paul,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Perfect watch and very quick delivery
Perfect watch and very quick delivery. Thankyou so much will be back again
13 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Christine,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
very Quick delivery and a nice watch
11 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Jeff ,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
excellent Service
7 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
My orders was a excellent choice…
My orders was a excellent choice couldn't believe how fast and efficient the order was successful I'm very happy and pleased will want to order more stuff
1 November 2019
Unprompted review
Reply from DownUnderWatches
Dear Roselyn,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Straight forward purchase
Straight forward purchase. Watch arrived in 4 days exactly as described. Very happy with DownUnder Watches - Cheers Eamon
31 October 2019
Unprompted review
Reply from DownUnderWatches
Dear Eamon,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Faulty Watch and Repair Service
I bought a Seiko watch from DownUnder Watches, it arrived on time but it was faulty, I followed their instructions and took it to their watch repair shop, it came back after 2 weeks and still wasn't working so they asked me to send it to Singapore which I did and they have had it now for a month with no update and not responding to my emails. I just want others to be careful when buying online the customer service is poor if something goes wrong.
29 October 2019
Unprompted review
Reply from DownUnderWatches
Dear Azmat,
We apologies for the delay. We have sent a reminder to repair center in order to have an expedite update. We will keep in touch with you in regards with this concern. Please do allow us some time more in this.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
This is my second purchase from DUW
This is my second purchase from DUW, the first time was delivered in a 36hours, (was gobsmacked) at the speed of delivery. Second time 3 days which is still pretty good. My purchases were nicely boxed and looked just like the picture on the website. I'm very happy with the service, and my watches.Thankyou Raul.
23 October 2019
Unprompted review
Reply from DownUnderWatches
Dear Lynnie,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Brilliant service and highly recommended
18 October 2019
Unprompted review
Reply from DownUnderWatches
Dear Andrew,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Super duper fast shipping
Super duper fast shipping, in fact it was overnight!
17 October 2019
Unprompted review
Reply from DownUnderWatches
Dear Willie,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Can't ask for more.
So easy to place an order, the item was exactly as advertised, good delivery tracking, prompt arrival.
You can't ask for anything more from an on-line purchase.
14 October 2019
Unprompted review
Reply from DownUnderWatches
Dear Peter,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Watch looks awesome
Watch looks awesome, delivery was second to none. Communication excellent
11 October 2019
Unprompted review
Reply from DownUnderWatches
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Good price
Good price, new goods delivered before promised. Couldn't ask for more.
7 October 2019
Unprompted review
Reply from DownUnderWatches
Dear David,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Great service and value
Great range - probably too large as it was confusing to choose. Service was exceptional, instant acknowledgement of order, prompt communication about delivery and received watch in only 3 days. I am very happy.
2 October 2019
Unprompted review
Reply from DownUnderWatches
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
GREAT PRICE AND FAST DELIVERY.
GREAT PRICE AND FAST DELIVERY.
THANK YOU
27 September 2019
Unprompted review
Reply from DownUnderWatches
Dear Rebecca,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
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