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Douglas Allen Reviews 

1,769
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

less than 1 star if possible!! very irresponsible on when tenant is checking out They say flatfair deposit scheme is so great but i have lost out on my early termination fees purly due to their... See more

Rated 5 out of 5 stars

We have been in our new home for just over a week & to say we are pleased is an understatement. The service from the staff at the Wickford office has been fantastic from the first viewing with Carolin... See more

Company replied

Rated 5 out of 5 stars

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc... See more

Company replied

Rated 5 out of 5 stars

I am so very impressed with the outstanding service that Joanna Martin from Douglas Allen (Basildon) has provided me with. First class professional help & support in renting my properties. Joanna is h... See more

Company details

  1. Real Estate Agents
  2. Real Estate Agency

About Douglas Allen

Written by the company

Established over 50 years ago, Douglas Allen is one of the most prominent independent estate agencies operating across Essex and East London. Originally founded in the 1970s, the agency became a key part of the respected Arun Estates family in 1992, allowing it to combine deep-rooted local expertise with the extensive resources of a major regional network.

Douglas Allen provides a comprehensive suite of property services, supporting clients through every stage of their moving journey. Their core offerings include:

  • Residential Sales & Lettings: Helping buyers, sellers, landlords, and tenants navigate the local market.
  • In-House Financial Services: Offering tailored mortgage advice through Mortgage Matters.
  • Conveyancing & Land Services: Ensuring smooth legal transitions and expert assistance with new home developments.

Known for their customer-first philosophy, Douglas Allen's agents pride themselves on delivering a "positively memorable" experience. By pairing traditional local values with modern marketing techniques—such as virtual 3D tours, professional photography, and targeted digital campaigns—they consistently help generations of families successfully take their next steps on the property ladder.

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There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Award winning training
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.0

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TrustScore 4 out of 5

2K reviews

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4.0

All reviews

(1,769)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been dealing with Talia

I have been dealing with Talia - I must say that she has
Been more than helpful. She keeps in constant contact with me - unlike many Agents - I am sure she is an asset to your Company. Kathy Webb

28 September 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service from Nisha

Nishas service was amazing! Very professional,enthusiastic and very helpful, she made the purchase of our new home as smooth as possible. Thank you Nisha, keep up the hard work!

14 September 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Cant fault any of the team that have helped me so far! Greg and Caroline have been outstanding with their caring helpful outlook!Nothing is too much bother for them,they are so friendly and couldnt be any more helpful! I know i chose the right team to help me move! Thanks all ! x

27 September 2022
Unprompted review
Rated 1 out of 5 stars

In my opinion and speaking for myself I…

This review relates to the East Ham branch. In my opinion and speaking for myself I have bought and sold many properties and used many estate agents over the years however this agent over promises and under delivers, the amount of calls I had to make and the amount of emails I had to write in order to chase up and push forward was unacceptable. I personally would never recommend or ever use this company again. I suggest you find an alternative agent in this area!

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Sean @ Douglas Allen, Chigwell

I bought a property through Sean a couple of months ago. Sean was a reliable and fair mediator throughout the Sale. I like how he matched the sellers aspirations with my particular situation. I’m grateful for the integrity he displayed even when he received counter offers post an agreed sale.

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Douglas Allen Barkingside - Very Helpful and Professional

The Douglas Allen team were very helpful and knowledgeable throughout the process of selling my home and buying a new property. They were very professional throughout and sought to resolve any issues immediately, despite the challenges presented.
They worked as a team and ensured someone was always available to respond to queries.
Many thanks to Chloe Brito, James Edge, Trejuan Simpson, Chelsey Baldwin and Joe Bradley. Your efforts are much appreciated.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Top Service from Douglas Allen Maureen Grey at the East Ham Branch

It was a difficult period selling my father's property as his health was deteriorating quite rapidly. Maureen Grey the Senior Branch Manager at Douglas Allen East Ham Branch was most helpful and key to the sale of the property. Maureen would always up date me and even contact myself out of her normal office hours to provide updates and to enquire as to my father's health. In the end she got an offer for my father's property higher than the asking price and I can not thank her enough for her professionalism and assistance with the entire process. I wish her all the best in her future and will always remember the top quality service she provided my entire family.

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Great service.

Michelle and her team from Chadwell Heath branch were friendly and did a great job selling my property. I am very satisfied.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Great service

This is our second time using the Douglas Allen team in Walthamstow. After buying our first property though them we have now sold a property with them as well. Maria was a friendly and approachable first contact discussing all then ins and outs of selling, most importantly she was honest and transparent about the whole process. Always able to answer any questions we had, and steered us through to completion. She also gave great advice on our search for a new home. Her team assisted us with chasing up the sale of our property and Ella was brilliant when time became a factor for us. I’d be entirely confidant at recommending Maria and her team to anyone looking to buy or sell a property.

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Tai and Ella have both been really…

Tai and Ella have both been really helpful and communicated really effectively while I have been navigating my first property purchase, answering any questions I have ever had. Tai showed me around the property and answered any questions I had. Thank you for all your help.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Returning Clients

Our second time selling with Stuart and the Wickford team- comprehensive marketing strategies, a no-nonsense approach and high-calibre staff, especially Jazzmin who would always listen and deal effectively with any queries and concerns, as did Claudine with her calm efficiency. Cannot recommend them all highly enough- professional estate agents at their best!

14 August 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant People & Service

I contacted the Walthamstow branch of Douglas Allen, as i was let down by another Estate agent. On explaining my situation and time scale, I was contacted by the Branch Manager Maria Ticehurst. who pulled out all the stop's in marketing and administration. i'm now back on track and just awaiting my buyers solicitors. The service and communication from Maria's team has been outstanding. Excellent customer service

9 August 2022
Unprompted review

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