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Douglas Allen Reviews 

1,770
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

less than 1 star if possible!! very irresponsible on when tenant is checking out They say flatfair deposit scheme is so great but i have lost out on my early termination fees purly due to their... See more

Rated 5 out of 5 stars

Had a pleasant experience working with Carter at Douglas Allen Communication was very efficient and nothing was too much to ask. Would always introduce me to new and desirable properties. Couldn’t... See more

Rated 5 out of 5 stars

We have been in our new home for just over a week & to say we are pleased is an understatement. The service from the staff at the Wickford office has been fantastic from the first viewing with Carolin... See more

Company replied

Rated 5 out of 5 stars

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc... See more

Company replied

Company details

  1. Real Estate Agents
  2. Real Estate Agency

About Douglas Allen

Written by the company

Established over 50 years ago, Douglas Allen is one of the most prominent independent estate agencies operating across Essex and East London. Originally founded in the 1970s, the agency became a key part of the respected Arun Estates family in 1992, allowing it to combine deep-rooted local expertise with the extensive resources of a major regional network.

Douglas Allen provides a comprehensive suite of property services, supporting clients through every stage of their moving journey. Their core offerings include:

  • Residential Sales & Lettings: Helping buyers, sellers, landlords, and tenants navigate the local market.
  • In-House Financial Services: Offering tailored mortgage advice through Mortgage Matters.
  • Conveyancing & Land Services: Ensuring smooth legal transitions and expert assistance with new home developments.

Known for their customer-first philosophy, Douglas Allen's agents pride themselves on delivering a "positively memorable" experience. By pairing traditional local values with modern marketing techniques—such as virtual 3D tours, professional photography, and targeted digital campaigns—they consistently help generations of families successfully take their next steps on the property ladder.

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There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Award winning training
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(1,770)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Barkingside

The stressful process of buying a home for the first time was made infinitely smoother thanks to Rumel Miah, who was a consistent and reliable point of contact. Rumel was extremely attentive and provided invaluable advice and insight to the buying process. Faisal Hussain helped with securing a mortgage, and I am very grateful for his knowledge and efficiency. Andy Dumas was also very helpful towards the end when I needed help chasing up solicitors. Fantastic team!

1 May 2023
Unprompted review
Rated 5 out of 5 stars

One of the greatest customer service…

One of the greatest customer service that I have ever received! I am looking for properties in Essex and thankfully my path has crossed with Epping Branch. I can't be any more grateful with the excellent support that Ian White and Owen Masarella have given to me. They are truly experts on their topics and they simply want the best of their customers. Definitely it should be your go to agency!

2 May 2023
Unprompted review
Rated 5 out of 5 stars

Great team at the Epping Branch

Great team at the Epping Branch! Always happy to help, especially Ian who was my main contact. Ian went above and beyond and made my journey easy and stress free!

Thank you to all the team at Douglas Allen.

Frances Jones

24 April 2023
Unprompted review
Rated 5 out of 5 stars

My experience is great

My experience is great.
Jodie tricker
The lady help me alot to find better house for me. When i stuck in any documentation or anything she help me like a friend. Talking way is polite, good nature ,respected lady, many good this i cant explain.
Thanks alot jodie tricker for everything.
And thanks alot joana for successfull process.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Professional and informative

I recently used Douglas Allen to sell my house. The staff were all very professional and worked hard to get me a buyer. I would
Particularly like to thank Rumel Miah and Andy Dumas who were my main points of contact. They kept me informed with regular updates and a very helpful online portal. My experience was very positive and I would highly recommend them.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Top marks for Alex Harding of Douglas…

Top marks for Alex Harding of Douglas Allen we found him to be very helpful, courteous and polite with a good knowledge of the industry we would not hesitate to use Douglas Allen again and would definitely recommend them to our friends and family

Stephen and Sue

10 April 2023
Unprompted review
Rated 5 out of 5 stars

I found Jake Cuthbert to be friendly…

I found Jake Cuthbert to be friendly and professional. He was willing and able to deal with my queries and made me have confidence in the answers he provided. He followed through promptly with communication where required either via telephone or email.
Overall I have been pleased with the service he has provided on behalf of Douglas Allen, he is an excellent representative of the company.

13 April 2023
Unprompted review
Rated 5 out of 5 stars

A very satisfactory experience with…

A very satisfactory experience with Douglas Allen, especiall with Joanna Martin, who wasexceptional and extremely professional in her conduct. She was pleasant, very helpful. patient and highly experienced and made the whole experience comfortable and smooth for me. I will definately be recommencing Douglas Allen to my family and friends.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

So far so good

Had a bad experience with another estate agency so thought I would try these not sold the house yet but early days the help from William Johnson at the Basildon branch has been very helpful and nothing is to much for them so hopefully won't be long before it is sold

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Joanne at South Woodford Douglas Allen

Joanne at the South Woodford branch was welcoming and knowledgeable. She put us at ease straight away and was super-efficient and reliable, going above and beyond her role to help and reassure us along to the way to buying a property. I wholeheartedly recommend Douglas Allen to ease the path of property purchase.

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Douglas Allen - Epping

Talia has been an absolute pleasure to work with. She has been great at communicating and is extremely committed. She worked hard to achieve the best results for all parties and ensured everything went smoothly.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service!!

I am really happy with the service that I received from Jodi and Joanna, throughout the process of finding tenants, preparing all the documents and etc., They both are brilliant; especially Jodi. They both responded as and when I needed them.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Gita VJN

I take great pleasure in writing this comment for this Company. Lucy is a great asset for them and its a great pleasure dealing with her. She went that extra mile to secure a property for us. Very pleased with the Customer Service we received from her and looking forward to have more more interaction with her. Very commendable indeed. Thank you so much Lucy♥️

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Feedback on Phebi

Phebi has been great since registering with Douglas Allen, really been a pleasure dealing with her and great communication & support. Sending across info on new properties and arranging viewings as well, fantastic customer service. Thank you.

15 March 2023
Unprompted review
Rated 1 out of 5 stars

Avoid Douglas Allen Basildon branch

Avoid Douglas Allen Basildon branch. They failed to check our buyers had the actual funds for the deposit. Smoke and mirrors as to how they let this happen. Branch manager Gregg not interested in how their procedures failed.

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Signed up due to Maureen!

We signed up for listing our property with Maureen Grey at the East Ham branch as she was an absolute pleasure to work with. She had a wonderful nature, transparent and professional in ALL aspects of her conduct. The rates offered are great and we are really excited to be on the market for what we hope will be a success. Either way, we certainly recommend Maureen and can’t speak more highly of her! Thank you, Rishi & Brioni Lal

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Estate Agents to Work with!

Very pleased and Happy with Joanna & Jodie! Purchased a investment proerty in Basildon, they both helped me find professional and great tentants in a short amount of time. Both very professional, friendly and organised with everything, hope to keep the working relationship in the future.

13 March 2023
Unprompted review

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