Order placed in May 2020 for a ~$300 pair of sneakers. The item was never shipped, and I have still not received a refund after 6 years. I’m a sneaker collector based in Australia. Initiall... See more
Company replied
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See what reviewers are saying
I shop from Japan, and the shipping is amazingly fast! They ship the item either on the day of purchase or the next day. When ordering from overseas online shops, items sometimes arrive with sta... See more
Ordered a toteme shirt which was £225 including shipping on dope factory. The shirt was £400 cheaper than on every other website. Shirt was ordered on Saturday and received on Wednesday (shipped to UK... See more
UPDATE 25.05.2020 Received my refund; apparently shop changed ownership and most of its staff. Hope the best for them and that they rebuild their previous reputation. They now have my vouch... See more
Company replied
Company details
Information provided by various external sources
Dope Factory presents a dynamic, contemporary urban selection of the most influential brands of the fashion scene.
Contact info
3.4
Average
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stone Island jumper order from the UK & Stone Island Jacket
I ordered a Stone Island jumper from Dope Factory and received it in the UK a week later, great service and fast delivery all the way from Italy.
Updated 28th November
I just received my second order from Dope Factory, a lovely Stone Island jacket which I ordered last week. It arrived in the UK in under a week and with free shipping via UPS. Great customer service once again, I will definitely be using Dope Factory again, these guys are great.
22 November 2016
Unprompted review
Reply from Dope Factory
Hi Roland,
thank you so much for your review, we're really happy that you're satisfied with our service.
If you leave us your email, we'll be glad to offer you a promo code!
Have a nice day
Dont buy from this company
Dont buy anythying from Dope-factory., They have the worst return policy and customer service ever.
29 December 2015
Unprompted review
Reply from Dope Factory
Dear Mads,
we're sincerely sorry about this review, our CS assists every customer in every way possible, but in your situation, our Terms and Condition Policy wasn't respected and we weren't able to satisfy the request received.
Best regards
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