Dope Factory Reviews 

Company does not ship the products they sell on their website. I have been waiting for over 10 days for one pair of shoes and they haven’t sent them out yet. Their support is somehow trying to shift the blame on me “not reading their product description” but that doesn’t excuse the terrible shipping time. Their shipping page also only states “allow 4 days for processing and shipping of your order”. Do not buy from this website if you care about receiving your products and receiving good customer service! They are basically scammers.

Edit: after 1 and a half months, I chargeback and had to get my money back thru Paypal. This shop did not even respond. STAY FAR AWAY

I initially wrote a bad review regarding my orders : #DF-44418 and #DF-44611 as they haven't been shipped despite being given a stipulated shipping date. However customer service got back to me and told me that just like all other businesses, they are heavily affected by COVID-19 and it will definitely reflect in their shipping times. I'll be waiting for my kicks patiently, and so should you. Let's spare some understanding, these are tough times no one wants to be in.

edit : 1 order got shipped today. Be patient guys, orders will ship slowly. Everyone's affected by this pandemic, let's show some understanding. :)

Yeah your orders are gonna take awhile for the simple fact dope factory is having problems with there 3rd party vendor it’s not there fault and on top of things the COVID 19 is pushing things back! There not a scam or anything there as real as they come! Yeah it sucks we gotta wait for our kicks but they sell deadstock sneakers that are hard to get. It’s horrible waiting but atleast we got confirmed purchases ya know.

At first I was having problems with shipping but it turns out ITS NOT DOPE FACTORYS FAULT they are extremely nice people And we should cut them a break they are just pushed back a little with delivery’s due to the COVID-19.Please be patient guys I promise you your gonna get your items ordered they just sent me my tracking numbers. I was patient and it all worked out!

I've made two orders one on march 19. for Air Fear Of God 1s and second on april 30. for Black Cat 4s. I've emailed them once again about my orders and the only reply I got from them was " We will ship out your item as soon as possible", so I trusted them and waited couple more days, but still nothing both of my orders were still "Unfulfilled" which basically means none of my orders have been even touched nor shipped out.
After I published this review an manager from Dope Factory's customer support e-mailed me and explain the whole situation to me. Basically what he said was that one of their third party logistic (that they have dealt with before) went out of bussines which means a lot of their order got "stuck" there and they don't have an access to them (for now), so that means that Dope Factory IS NOT a scam site or some kind of Fake high end boutique, they're just having a problem with they logistics and COVID pandemic only made things worse. If you really want to receive your items just be patient and they will (eventually) ship out your orders.
UPDATE
Dope-factory has refunded me for both of my orders and said that they will "hold" my items once they deal with their situation and give an opportunity to buy them again. So I hope they won't forget about my orders. In case something changes I'll update this review.

My orders are unfulfilled since 26th may and after reaching out to you multiple times with the same answer i see that as my last chance so please ship my orders :(

#DF-43556

Update :
24/06/20 : Can't find a solution, I've opened a paypal case
17/06/20 : We trying to find a solution
16/06/20 : I received my package today but it's the wrong size.

FYI LAST TIME MY SHOES WAS SHIPPED IMMEDIATELY AFTER I COMMENTED HERE.

ALTHOUGH I RECEIVED A WRONG SIZE (SUPPOSED TO BE US 8.5 BUT US 9 ACTUALLY), I AM REALLY GRATEFUL AT LEAST I GOT EM :)

I REALLY HOPE THEY CAN SHIP OUT ALL THE PENDING ORDERS.

UPDATE 10 JUN: AFTER SEVERAL EMAILS COMMUNICATION THEY SHIPPED OUT ONE OF MY 6 PAIRS OF SHOES. THING IS GETTING BETTER

UPDATE 17 JUN: NOW 4 OUR OF MY 6 ORDERS 'VE BEEN SHIPPED. AND I'VE ALREDAY GOT 2 PARCELS.

Edit: They refund me right after i wrote this review

I cancelled a transaction on the 10th of May and I still waiting for my refunds. Every time I reach them by mail they told me "We are doing our best to issue your refund in the shortest time possible" but we are the 10th of June and I still haven't got my refunds so the shortest time possible doesn't mean anything for them.

I ordered a pair of shoes in March. It is now June 9 and they have still not shipped. Order #DF-38534 for €309.34 made nearly 3 months ago. Only reason they can get a second star is they've at least responded to emails asking why my order hasn't shipped, but this is unacceptable customer service for such an expensive purchase.

My order is still unfulfilled since May 14 and after reaching out multiple times, they still haven't shipped, so this might be my last chance. Please ship :(
#DF-41433

If you can ship the order I'll delete the review and write a new one with 4 stars

I made an order ,#DF-43912 (a pair of shoes) 2 weeks ago, they still haven't shipped it. It's only about seriousness and this store does not have a bit.
I DON'T recommend buying there.
Edit: the order was never shipped, and was canceled 2 months after the placing. DON'T BUY HERE.

Shipping a bit slow due to Covid virus affecting logistics that was forced to shut down after the lockdown, they are still organizing the warehouse, and its has impacted on all pending orders. They have informed me of this throughout the process. Just need to have patience. All messages were answered timely, thanks.

**update:
After positing this review they offered a full refund but still have NOT refunded me

**Update (6/10)
its been 30 hours since i was promised a full refund within 24 hr and I have not received any updates or refunds.

**update
6/12
I have been refunded 2/8 orders and have been promised a refund for the other 4

6/19 update
Still no refunds. I will be starting a lawsuit

I will be filling a lawsuit after 30 days.
If anyone has had the same issue please respond to this comment and I may be in contact with you to pile evidence against dope factory

I will update this review if I receive tracking information.

My orders are unfulfilled since 11th & 12th may and after reaching out to you multiple times with no answer i see that as my last chance so please ship my orders:(
#DF-41281
#DF-41170
if you ship ill delete this & make a review with 4 stars
EDIT: ORDERS SHIPPED 10H AFTER I POSTED THIS REVIEW

I changed my review. Dopefactory sent my shoes today after a month if purchase. They are located in Italy so they are working under extreme conditions due to covid. I was worried I wouldn't receive my order but to be fair dopefactory responded to every email. Plz, if your item is taking forever to get shipped just give them time. They will send it out.

You guys said that the courier will pick up my order within this week so don’t let me down cause I really need that shoes right now and my order is #DF-42440. Thank you!

UPDATE 25.05.2020

Received my refund; apparently shop changed ownership and most of its staff.
Hope the best for them and that they rebuild their previous reputation.
They now have my vouch and wishing the best for them

****************************
Ordered a pair and returned it same month (February 2019 - twenty thousand nineteen) never ever received my refund despite having reminded them thousands times by mail.

AVOID THEM AT ALL COST

After exchanging several emails about backlogged order I was being told that order will be despatched soon. In the end I got frustrated in seeing items being restocked but none of my orders being sent out. By this point I written a bad review, opened PayPal case and informed customer service about my actions. After I seen Dope Factory reply to a different review where they explained due to coronavirus their logistics were running at a limited capacity... Dope Factory also replied to my heated email and explained things a bit more clearer that products are being sold because of them being uploaded onto system which is being picked up by monitors when meant to be hidden. Finally have just received shipping confirmation of one of my orders so I think the best course of action is to have patience and if any orders are placed then expect substantial delays as with most stores.

I feel very good about my shopping experience at dope factory. The order will be confirmed the next day after the order is placed. The delivery will be confirmed on the third day. The order will be received one week later, and my order is very large, so I feel very satisfied with this efficiency. Keep going

I keep buying from Dope and I never had a problem...
I think it’s a great Store despite all the bad comments I read..especially in this pandemic period 🙏🏼